iiNet Support vs MyAussie
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
iiNet Support
Manage your internet and mobile services easily from your smartphone. Track usage, view invoices, contact support, and update your details all in one place.
- Check monthly service usage
- Contact support with one tap
- View current support wait times
- Access past invoices
- Update contact details
Read full descriptionHide full description
We’ve been looking for a way to give our customers a simple-to-use and snazzy-looking way to control their account from the palm of their hand and the result is our brand-new smartphone app. With the latest and greatest iiNet app you can stay up to date with all things iiNet, such as; · Check your monthly usage for a range of services (broadband, mobile, mobile broadband, Netphone and more!) · Call our award-winning support teams with the simple touch of a button · Check current support wait times · Scroll through your past 5 invoices · View and update your contact details. And that’s just the tip of the iceberg! We’re always looking at ways to improve the app, so keep an eye out for regular updates, each with better ways to stay in control. Like the app? Got suggestions at future improvements? We’d love to hear from you. Drop us an email at mobileapps@staff.iinet.net.au today!
MyAussie
Manage your Aussie Broadband account with ease. Track usage, diagnose and report faults, monitor outages, and update your plan. You can also make payments and set up payment plans.
- Track usage
- Diagnose and lodge faults
- Track outages and maintenance
- Update plan and add services
- Make payments
- Set up payment plans
Read full descriptionHide full description
Welcome everyone and let us introduce you to the MyAussie app! This app has been created for Aussie Broadband customers so you can make changes to your account quickly and easily. There is so much you can do on this app including: - Track your usage - Diagnose, lodge, and track any faults you may be experiencing - Track outages and maintenance that may affect you - Update your plan, add bolt-ons, and even add new services to your account like mobiles and Fetch - Make a payment on your account - Set up a payment plan for your account We’re always keen to improve in every aspect of our business, so if you have anything else you think would be good to include on the app, feel free to let us know.
Screenshots
Verdict
The clearest difference is review sentiment: MyAussie at 80% against iiNet Support's 10%. MyAussie also leads on rating (4.1 vs 1.3) and update cadence (every 3 weeks vs every 3 months). iiNet Support's advantage is ratings volume (298 vs 8) and iOS requirement (12.4 vs 16.0). On price, in-app purchases, monetization model and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MyAussie holds the better App Store score, 4.1 against 1.3. That said, the two scores are not equally well evidenced: iiNet Support has 298 ratings behind it against 8, so its average is the more settled of the two. Written reviews point the same way: 10% of iiNet Support's written reviews are positive against 80% of MyAussie's.
iiNet Support ships an update every 3 months, MyAussie every 3 weeks. The most recent releases landed on September 13, 2026 and September 29, 2026 respectively.
| Parameter | iiNet Support | MyAussie |
|---|---|---|
| Price | Free | Free |
| Rating | 1.3 (298 ratings) | 4.1 (8 ratings) — better |
| Positive reviews | 10.0% of reviews | 80.2% of reviews — better |
| Number of ratings | 298 — better | 8 |
| Update frequency | Every 3 months | Every 3 weeks — better |
| Ads | — | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad |
| Requires iOS | 12.4 — better | 16.0 |
| Further details — not scored | ||
| Size | 7 MB | 47 MB |
| Age rating | 4+ | 4+ |
| Developer | iiNet Limited | Aussie Broadband Ltd |
Customer experience
iiNet Support
MyAussie
User reviews
iiNet Support
From 298 App Store ratingsWhat we love
- 👍 Works fine for some users
- 👍 Provides necessary information
- 👍 Accurate data usage graph
Room to improve
- 🐛 App is clunky and unusable
- 🐛 Outdated interface
- 🐛 Constantly crashes
- 🐛 Login issues
- 🐛 Slow performance
MyAussie
From 8 App Store ratingsWhat we love
- 🚀 Easy to use
- 👍 Comprehensive features
- 🚀 Reliable connection
- 👍 Excellent customer service
- 🚀 Seamless app experience
Room to improve
- 🐛 Buggy app updates
- 🔒 Poor security (login issues)
- 🐛 Notification issues
- 🐛 Inconsistent user experience
- 🐛 Slow support response times
Bugs and requests
iiNet Support
Reported bugs
17 issues- Won't log in
- Code not auto-filled in 2FA
- Cannot save password
- App crashes
- Login credentials displayed in white text on white background
Show 12 moreShow fewer
- Button for downloading invoice PDF does not work
- App won't open after update
- Graphical bugs on graphs
- Page items off-screen are scrambled
- Usage bars get scrambled
- Freezone data included in metered data graph
- Sign in error through app, but not website
- Callback service does not work
- Not showing all usages
- App no longer works on iOS 10
- Incorrect conflicting usage information displayed
- Internet stops working after using the app
Requested features
9 requests- Implement Face ID/biometric login
- Save login details
- Improve 2FA implementation (auto-fill, paste)
- Develop a proper native app
- Update app for modern devices/screen sizes
Show 4 moreShow fewer
- Improve data usage display (peak vs. off-peak)
- Add dark mode
- Allow downloading invoice PDF
- Fix callback service
MyAussie
Reported bugs
4 issues- App freezes on launch
- Login screen issues
- Notification badge not clearing
- Incompatibility with newer devices
Requested features
4 requests- Dark mode option
- Ability to switch between accounts
- Improved notification management
- More detailed usage tracking
In-app purchases
iiNet Support
No in-app purchases
MyAussie
No in-app purchases
Questions
Is iiNet Support free?
Is MyAussie free?
Which has better reviews, iiNet Support or MyAussie?
Which is updated more often, iiNet Support or MyAussie?
Other comparisons
