iiNet Support vs Roadside Assist
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
iiNet Support
Manage your internet and mobile services easily from your smartphone. Track usage, view invoices, contact support, and update your details all in one place.
- Check monthly service usage
- Contact support with one tap
- View current support wait times
- Access past invoices
- Update contact details
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We’ve been looking for a way to give our customers a simple-to-use and snazzy-looking way to control their account from the palm of their hand and the result is our brand-new smartphone app. With the latest and greatest iiNet app you can stay up to date with all things iiNet, such as; · Check your monthly usage for a range of services (broadband, mobile, mobile broadband, Netphone and more!) · Call our award-winning support teams with the simple touch of a button · Check current support wait times · Scroll through your past 5 invoices · View and update your contact details. And that’s just the tip of the iceberg! We’re always looking at ways to improve the app, so keep an eye out for regular updates, each with better ways to stay in control. Like the app? Got suggestions at future improvements? We’d love to hear from you. Drop us an email at mobileapps@staff.iinet.net.au today!
Roadside Assist
Get quick and reliable roadside assistance across Australia. Request help for various issues like empty fuel tanks or locked keys with just a few taps. Track your service provider's arrival and stay connected with family members' assistance status.
- 24/7 roadside assistance
- Assistance for common vehicle issues
- GPS location tracking
- Service provider ETA updates
- Multi-family membership accounts
- Quick request functionality
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Designed with you in mind, we’re making roadside assistance that much quicker and closer for us to reach you and your loved ones, wherever your travels take you within Australia. Our Roadside app has been jointly designed by Toyota Finance and our partner 365 Assist, and assures you of: Trusted roadside assistance » We’re there to lend a hand in making assistance possible 24 hours a day, seven days a week » From empty tanks to locked keys in the car, we’ll help get you back on the road in just a few taps. GPS location capability to make it easier for us to find you » One of the most common questions asked by traditional call centre assistance is “Do you know what your closest cross-road is?”. Not sure of the answer, don’t worry, the apps geo-tracking finds your exact location using your mobiles GPS. » Feel a little more at ease whilst the app provides you time frames on how close your service provider is to helping you. Connecting families » By conveniently adding multiple family membership accounts in the one app you can stay informed if and when your children or partner are being assisted. Just another way we’re making it a quick and simple process to request assistance. Download the Toyota Roadside Assist app today for complete roadside assurance. Not a Toyota Roadside Assist member yet? If you do not have roadside assistance with Toyota Finance, you can call on 137 200 to request immediate service and we will help get you back on the road. You will be asked to pay a call out fee and purchase a policy, so you can remain covered in the event you need assistance in the future. Or, to renew your current plan go to: www.toyota.365roadsideassist.com.au
Screenshots
Verdict
The clearest difference is rating: Roadside Assist at 1.6 against iiNet Support's 1.3. iiNet Support's advantage is update cadence (every 3 months vs every 8 months) and ratings volume (298 vs 50). On price, review sentiment, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Roadside Assist holds the better App Store score, 1.6 against 1.3. That said, the two scores are not equally well evidenced: iiNet Support has 298 ratings behind it against 50, so its average is the more settled of the two. Written reviews complicate that: 10% of iiNet Support's written reviews are positive against 2% of Roadside Assist's, so the app with the better star average is not the one people write more warmly about.
iiNet Support ships an update every 3 months, Roadside Assist every 8 months. The most recent releases landed on October 20, 2026 and October 12, 2026 respectively.
| Parameter | iiNet Support | Roadside Assist |
|---|---|---|
| Price | Free | Free |
| Rating | 1.3 (298 ratings) | 1.6 (50 ratings) — better |
| Positive reviews | 10.0% of reviews — better | 2.3% of reviews |
| Number of ratings | 298 — better | 50 |
| Update frequency | Every 3 months — better | Every 8 months |
| Ads | — | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPod |
| Requires iOS | 12.4 — better | 16.0 |
| Further details — not scored | ||
| Size | 7 MB | 82 MB |
| Age rating | 4+ | 4+ |
| Developer | iiNet Limited | 365 Assistance Pty Limited |
Customer experience
iiNet Support
Roadside Assist
Bugs and requests
iiNet Support
Reported bugs
17 issues- Won't log in
- Code not auto-filled in 2FA
- Cannot save password
- App crashes
- Login credentials displayed in white text on white background
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- Button for downloading invoice PDF does not work
- App won't open after update
- Graphical bugs on graphs
- Page items off-screen are scrambled
- Usage bars get scrambled
- Freezone data included in metered data graph
- Sign in error through app, but not website
- Callback service does not work
- Not showing all usages
- App no longer works on iOS 10
- Incorrect conflicting usage information displayed
- Internet stops working after using the app
Requested features
9 requests- Implement Face ID/biometric login
- Save login details
- Improve 2FA implementation (auto-fill, paste)
- Develop a proper native app
- Update app for modern devices/screen sizes
Show 4 moreShow fewer
- Improve data usage display (peak vs. off-peak)
- Add dark mode
- Allow downloading invoice PDF
- Fix callback service
Roadside Assist
Not enough reviews yet to summarise bugs or requests.
In-app purchases
iiNet Support
No in-app purchases
Roadside Assist
No in-app purchases
Questions
Is iiNet Support free?
Is Roadside Assist free?
Which has better reviews, iiNet Support or Roadside Assist?
Which is updated more often, iiNet Support or Roadside Assist?
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