Comparison

iiNet Support vs Roadside Assist

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

iiNet Support

Manage your internet and mobile services easily from your smartphone. Track usage, view invoices, contact support, and update your details all in one place.

Highlights
  • Check monthly service usage
  • Contact support with one tap
  • View current support wait times
  • Access past invoices
  • Update contact details
Features
Read full description

We’ve been looking for a way to give our customers a simple-to-use and snazzy-looking way to control their account from the palm of their hand and the result is our brand-new smartphone app. With the latest and greatest iiNet app you can stay up to date with all things iiNet, such as; · Check your monthly usage for a range of services (broadband, mobile, mobile broadband, Netphone and more!) · Call our award-winning support teams with the simple touch of a button · Check current support wait times · Scroll through your past 5 invoices · View and update your contact details. And that’s just the tip of the iceberg! We’re always looking at ways to improve the app, so keep an eye out for regular updates, each with better ways to stay in control. Like the app? Got suggestions at future improvements? We’d love to hear from you. Drop us an email at mobileapps@staff.iinet.net.au today!

About

Roadside Assist

Get quick and reliable roadside assistance across Australia. Request help for various issues like empty fuel tanks or locked keys with just a few taps. Track your service provider's arrival and stay connected with family members' assistance status.

Highlights
  • 24/7 roadside assistance
  • Assistance for common vehicle issues
  • GPS location tracking
  • Service provider ETA updates
  • Multi-family membership accounts
  • Quick request functionality
Features
Read full description

Designed with you in mind, we’re making roadside assistance that much quicker and closer for us to reach you and your loved ones, wherever your travels take you within Australia. Our Roadside app has been jointly designed by Toyota Finance and our partner 365 Assist, and assures you of: Trusted roadside assistance » We’re there to lend a hand in making assistance possible 24 hours a day, seven days a week » From empty tanks to locked keys in the car, we’ll help get you back on the road in just a few taps. GPS location capability to make it easier for us to find you » One of the most common questions asked by traditional call centre assistance is “Do you know what your closest cross-road is?”. Not sure of the answer, don’t worry, the apps geo-tracking finds your exact location using your mobiles GPS. » Feel a little more at ease whilst the app provides you time frames on how close your service provider is to helping you. Connecting families » By conveniently adding multiple family membership accounts in the one app you can stay informed if and when your children or partner are being assisted. Just another way we’re making it a quick and simple process to request assistance. Download the Toyota Roadside Assist app today for complete roadside assurance. Not a Toyota Roadside Assist member yet? If you do not have roadside assistance with Toyota Finance, you can call on 137 200 to request immediate service and we will help get you back on the road. You will be asked to pay a call out fee and purchase a policy, so you can remain covered in the event you need assistance in the future. Or, to renew your current plan go to: www.toyota.365roadsideassist.com.au

Screenshots

iiNet Support4 screens
Roadside Assist4 screens

Verdict

The call

The clearest difference is rating: Roadside Assist at 1.6 against iiNet Support's 1.3. iiNet Support's advantage is update cadence (every 3 months vs every 8 months) and ratings volume (298 vs 50). On price, review sentiment, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Roadside Assist holds the better App Store score, 1.6 against 1.3. That said, the two scores are not equally well evidenced: iiNet Support has 298 ratings behind it against 50, so its average is the more settled of the two. Written reviews complicate that: 10% of iiNet Support's written reviews are positive against 2% of Roadside Assist's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

iiNet Support ships an update every 3 months, Roadside Assist every 8 months. The most recent releases landed on October 20, 2026 and October 12, 2026 respectively.

Scorecard4 real differences · 6 level
iiNet Support versus Roadside Assist: the parameters behind the verdict, then further details
ParameteriiNet SupportRoadside Assist
PriceFreeFree
Rating1.3 (298 ratings)1.6 (50 ratings) — better
Positive reviews10.0% of reviews — better2.3% of reviews
Number of ratings298 — better50
Update frequencyEvery 3 months — betterEvery 8 months
Ads—No
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPodiPhone, iPod
Requires iOS12.4 — better16.0
Further details — not scored
Size7 MB82 MB
Age rating4+4+
DeveloperiiNet Limited365 Assistance Pty Limited

Customer experience

iiNet Support

All ratings2 ratings
Positive0.0%
Neutral0.0%
Negative100.0%
Written reviews90 reviews
Positive10.0%
Neutral4.4%
Negative85.6%

Roadside Assist

All ratings24 ratings
Positive4.2%
Neutral0.0%
Negative95.8%
Written reviews43 reviews
Positive2.3%
Neutral0.0%
Negative97.7%

Bugs and requests

iiNet Support

Reported bugs

17 issues
  • Won't log in
  • Code not auto-filled in 2FA
  • Cannot save password
  • App crashes
  • Login credentials displayed in white text on white background
Show 12 more
  • Button for downloading invoice PDF does not work
  • App won't open after update
  • Graphical bugs on graphs
  • Page items off-screen are scrambled
  • Usage bars get scrambled
  • Freezone data included in metered data graph
  • Sign in error through app, but not website
  • Callback service does not work
  • Not showing all usages
  • App no longer works on iOS 10
  • Incorrect conflicting usage information displayed
  • Internet stops working after using the app

Requested features

9 requests
  • Implement Face ID/biometric login
  • Save login details
  • Improve 2FA implementation (auto-fill, paste)
  • Develop a proper native app
  • Update app for modern devices/screen sizes
Show 4 more
  • Improve data usage display (peak vs. off-peak)
  • Add dark mode
  • Allow downloading invoice PDF
  • Fix callback service

Roadside Assist

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

iiNet Support

No in-app purchases

None

Roadside Assist

No in-app purchases

Questions

Is iiNet Support free?
iiNet Support is free to download, with no in-app purchases.
Is Roadside Assist free?
Roadside Assist is free to download, with no in-app purchases.
Which has better reviews, iiNet Support or Roadside Assist?
Roadside Assist is rated higher. iiNet Support averages 1.3 out of 5 from 298 ratings, while Roadside Assist averages 1.6 from 50 ratings.
Which is updated more often, iiNet Support or Roadside Assist?
iiNet Support ships an update every 3 months, and Roadside Assist every 8 months. Most recently, iiNet Support was updated on October 20, 2026 and Roadside Assist on October 12, 2026.

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