MySonicWALL vs Spiceworks Help Desk
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MySonicWALL
Manage your SonicWALL security appliances and services from a single user profile. Register products, activate services, and view renewal information.
- Product listing
- Registration
- Service activation
- Renewal information
- Synchronized account management
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The MySonicWALL app provides users access to SonicWALL product listing, registration, service activation and Renewal information synchronized with their existing MySonicWALL.com accounts. MySonicWALL.com delivers a convenient, centralized way to register and manage all your SonicWALL Security Appliances and Security Services with a single user profile.
Spiceworks Help Desk
Manage your IT help desk tickets and users on the go. This app provides IT professionals with the tools to respond to, create, and manage trouble tickets from their mobile devices. Stay informed with real-time notifications for ticket updates.
- Manage help desk tickets
- Respond to tickets
- Create new tickets
- Assign tickets
- Ticket notifications
- Manage users
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Manage your Spiceworks Cloud Help Desk - Anywhere. Take your help desk tickets and users with you wherever you go! With Spiceworks Help Desk (mobile), Spiceworks users have the tools and info they need to do their IT jobs – at their fingertips. Used by over 1 million IT pros worldwide, Spiceworks free IT management tools & apps (and online community) simplifies “everything IT” about the IT workday. From network inventory and monitoring to help desk, vendor ratings & reviews and more, Spiceworks delivers everything an IT pro needs to get their daily grind done. All for free. Spiceworks Help Desk for IT Pros. RUN YOUR HELP DESK & TEND TO YOUR TICKETS - See and respond to all of your trouble tickets - Create new tickets, close and re-open existing ones - Add and edit ticket description and details - Assign tickets and set priorities, due date & more - Receive notifications on your mobile device for new/assigned/reopened tickets, and ticket comments ..and you’ll be off-and-running and able to take your tickets and users with you!
Screenshots
Verdict
The clearest difference is rating: MySonicWALL at 3.2 against Spiceworks Help Desk's 1.8. MySonicWALL also leads on review sentiment (17% vs 7%) and iOS requirement (10.3 vs 15.6). Spiceworks Help Desk's advantage is update cadence (monthly vs every 2 months) and ratings volume (60 vs 9). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MySonicWALL holds the better App Store score, 3.2 against 1.8. That said, the two scores are not equally well evidenced: Spiceworks Help Desk has 60 ratings behind it against 9, so its average is the more settled of the two. Written reviews point the same way: 17% of MySonicWALL's written reviews are positive against 7% of Spiceworks Help Desk's.
MySonicWALL ships an update every 2 months, Spiceworks Help Desk monthly. The most recent releases landed on September 29, 2026 and August 19, 2026 respectively.
| Parameter | MySonicWALL | Spiceworks Help Desk |
|---|---|---|
| Price | Free | Free |
| Rating | 3.2 (9 ratings) — better | 1.8 (60 ratings) |
| Positive reviews | 16.7% of reviews — better | 6.6% of reviews |
| Number of ratings | 9 | 60 — better |
| Update frequency | Every 2 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 10.3 — better | 15.6 |
| Further details — not scored | ||
| Size | 9 MB | 6 MB |
| Age rating | 4+ | 17+ |
| Developer | SonicWall Inc. | Spiceworks, Inc. |
Customer experience
MySonicWALL
Spiceworks Help Desk
Bugs and requests
MySonicWALL
Not enough reviews yet to summarise bugs or requests.
Spiceworks Help Desk
Reported bugs
27 issues- Unable to sign into mobile app
- Notifications fail to deliver
- Notifications result in 404 error
- App logs out repeatedly
- App crashes on reply
Show 22 moreShow fewer
- 404 error when clicking notifications
- Errors when closing tickets
- Unable to send messages to update tickets
- App freezes on login
- Tickets are missing on the mobile app
- App doesn't work on iPad
- Tapping notification leads to an error
- Cannot send a response to tickets
- Push notifications are useless hyperlinks
- App doesn't work on iPad
- Cannot login using Google credentials
- Basic functionality is bugged/missing
- App is phone format only, no iPad version
- Ads are too close to send button
- Reply function doesn't work
- Creating a ticket for another user doesn't always work
- Responding to tickets is broken
- Back button opens advertisement
- App doesn't load, spins endlessly
- Due date not saved
- Cannot accept tickets
- App is not syncing
Requested features
12 requests- Make the app open source
- Add dark mode
- Add iPad support
- Add Google SSO
- Improve multi-account support
Show 7 moreShow fewer
- Add API for automation
- Custom mail server settings
- Improve UI/UX
- Fix notification repetition
- Allow ticket deletion/merging
- Improve search functionality
- Add loading/splash screen
In-app purchases
MySonicWALL
No in-app purchases
Spiceworks Help Desk
No in-app purchases
Questions
Is MySonicWALL free?
Is Spiceworks Help Desk free?
Which has better reviews, MySonicWALL or Spiceworks Help Desk?
Do MySonicWALL or Spiceworks Help Desk have ads?
Which is updated more often, MySonicWALL or Spiceworks Help Desk?
Other comparisons
