GettingOut vs GettingOut Visits
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
GettingOut
Stay connected with incarcerated loved ones through easy communication. Send messages, photos, and videos, and manage contacts directly from your mobile device. This app facilitates reliable connections, helping to maintain relationships.
- Send and receive messages
- Send photos and videos
- Make deposits
- Manage contacts
- Stay connected on the go
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GTL’s GettingOut mobile app is rooted in the power of relationships. It provides simple and reliable communication between inmates and their family and friends -- allowing them to stay connected, even on the go! With our free mobile app, you can easily make deposits, send and receive messages with our new and improved messaging feature, send photos and videos (select facilities), manage contacts and more. Download the GettingOut app today!
GettingOut Visits
Connect with incarcerated loved ones through video calls from your mobile device. Enjoy flexible, on-demand visits without scheduling, and only pay for the time you use. Keep in touch easily and conveniently, anytime, anywhere.
- Remote video calls
- On-demand visits (Visit Now)
- Pay per minute
- No scheduling required
- Flexible visitation times
- No upfront costs
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*Currently available at select facilities.* What if you could visit your loved one from your mobile device anytime, anywhere? Now you can! With our FREE GettingOut Visits app, keeping in touch with loved ones is easier and more flexible than ever. Plus with our new Visit Now feature, there's no scheduling needed. You can video visit on the spot – and you will only be charged for the actual visit time you use. With the GettingOut Visits app, it’s easy to visit anytime, anywhere from your mobile device! WHY USE GETTING OUT VISIT APP? • IT’S A VIDEO CALL: Remote video visits are an easy, instant way to connect with your incarcerated friend or loved one. This service will allow you to make a video call to an inmate, just like Skype or FaceTime. You’ll use your home computer or an iOS device, the inmate will use a wireless tablet. • NO SCHEDULING NEEDED: See your loved one, quicker than ever and video visit when it’s convenient for you without scheduling. The Visit Now feature lets your visit begin in minutes. If the inmate’s not available, you’ll be notified and can schedule a visit later. • NO UPFRONT COSTS: There are no upfront costs, you will only be charged for the actual duration of the visit. • NO CONNECTION FEES: There are no connection fees, you will only be charged for the actual duration of the visit. • NO PENALTIES: There are no penalties, you will only be charged for the actual duration of the visit. • NO MINIMUM/MAXIMUM COSTS: There are no minimum/maximum costs, you will only be charged for the actual duration of the visit. • MORE FLEXIBILITY: You can visit remotely, when it’s convenient for you and your busy life. • LESS CALLS TO CUSTOMER SERVICE: With the Visit Now feature you don't need to schedule visits, so no penalties for missed visits. You'll spend less time with customer service and more time visiting.
Screenshots
Verdict
The clearest difference is ads: GettingOut Visits at none against GettingOut's shown. GettingOut Visits also leads on rating (2.2 vs 1.9). GettingOut's advantage is ratings volume (2.1K vs 13). On price, review sentiment, update cadence and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
GettingOut Visits holds the better App Store score, 2.2 against 1.9. That said, the two scores are not equally well evidenced: GettingOut has 2.1K ratings behind it against 13, so its average is the more settled of the two. Written reviews complicate that: 5% of GettingOut's written reviews are positive against 3% of GettingOut Visits's, so the app with the better star average is not the one people write more warmly about.
GettingOut ships an update every 2 months, GettingOut Visits every 4 months. Both last shipped on September 22, 2026.
| Parameter | GettingOut | GettingOut Visits |
|---|---|---|
| Price | Free | Free |
| Rating | 1.9 (2.1K ratings) | 2.2 (13 ratings) — better |
| Positive reviews | 5.1% of reviews — better | 3.1% of reviews |
| Number of ratings | 2.1K — better | 13 |
| Update frequency | Every 2 months — better | Every 4 months |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free with in-app purchases |
| Best chart rank | #37 — better | #51 |
| Devices | iPhone, iPad — better | iPhone |
| Requires iOS | 16.0 | 16.0 |
| Further details — not scored | ||
| Size | 33 MB | 8 MB |
| Age rating | 17+ | 17+ |
| Developer | Telmate, LLC | Telmate, LLC |
Customer experience
GettingOut
GettingOut Visits
User reviews
GettingOut
From 2.1K App Store ratingsWhat we love
- 🙌 Ability to communicate with loved ones
- 🙂 Convenient messaging feature
- 👀 Video call option
Room to improve
- 🐛 Frequent app crashes and glitches
- 💰 Expensive messaging and call costs
- 🤯 Unreliable and inconsistent performance
- 🔍 Difficulty depositing funds and managing accounts
- 🤖 Poor customer service and lack of support
GettingOut Visits
From 13 App Store ratingsWhat we love
- 👍 Convenient to talk to loved ones
- 🚀 Better connection and quality on app vs. website
Room to improve
- 🐛 Frequent disconnections and freezing during calls
- 🔇 No sound notifications for incoming calls
- 💰 Expensive and charges for every little thing
- 🤖 Poor customer service and lack of support
Bugs and requests
GettingOut
Reported bugs
4 issues- Messages disappearing or not sending properly
- Inability to log in or access accounts
- Incorrect time stamps and sync issues
- Repeated prompts for app updates
Requested features
4 requests- Notification system for new messages
- Ability to save message drafts
- Improved photo and video sharing capabilities
- Easier account management and fund transfers
GettingOut Visits
Reported bugs
4 issues- App crashes and logs users out frequently
- Issues with depositing money and accessing accounts
- Compatibility problems with certain devices and browsers
- Scheduled visits not working as expected
Requested features
4 requests- Add sound notifications for incoming calls
- Improve video/audio quality and reliability
- Allow scheduling of video visits directly in the app
- Combine messaging, video, and deposit features into one app
In-app purchases
GettingOut
No in-app purchases
GettingOut Visits
No in-app purchases
Questions
Is GettingOut free?
Is GettingOut Visits free?
Which has better reviews, GettingOut or GettingOut Visits?
Do GettingOut or GettingOut Visits have ads?
Which is updated more often, GettingOut or GettingOut Visits?
Which is more popular, GettingOut or GettingOut Visits?
Other comparisons
