Comparison

Securus Mobile vs GettingOut Visits

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Securus Mobile

Stay connected with incarcerated loved ones through video calls, messaging, and photo sharing. Manage your account, send money for purchases, and receive balance alerts. Services may vary by location.

Highlights
  • Video calling
  • Digital messaging
  • Photo/video/eCard sharing
  • Prepaid calling
  • Account management
  • Fund incarcerated accounts
Features
Read full description

From the leader in corrections technology, Securus Mobile allows you to stay in touch, no matter the distance. With our industry-best application, you can connect with your incarcerated loved one, as well as send money for purchases like media and communications… all in just a few clicks, right from your phone or tablet. Securus Mobile gives you the power to take video calls from your loved one, send and receive digital messages in real time, as well as manage your Securus account (with personal options like adding contacts, enabling notifications, balance alerts and autopay) in one convenient spot! Please note: Services vary by location – please visit securustech.net for additional information, frequently asked questions and additional ways to support your loved one. From intake through release, Securus is always here to help. The Securus Mobile App Offers: • Prepaid Calling • Video Calling • Digital Messaging • Photo, Video and eCard Sharing • Securus Debit Incarcerated Account Deposits • International Funding and Connections • …and so much more.

About

GettingOut Visits

Connect with incarcerated loved ones through video calls from your mobile device. Enjoy flexible, on-demand visits without scheduling, and only pay for the time you use. Keep in touch easily and conveniently, anytime, anywhere.

Highlights
  • Remote video calls
  • On-demand visits (Visit Now)
  • Pay per minute
  • No scheduling required
  • Flexible visitation times
  • No upfront costs
Features
Read full description

*Currently available at select facilities.* What if you could visit your loved one from your mobile device anytime, anywhere? Now you can! With our FREE GettingOut Visits app, keeping in touch with loved ones is easier and more flexible than ever. Plus with our new Visit Now feature, there's no scheduling needed. You can video visit on the spot – and you will only be charged for the actual visit time you use. With the GettingOut Visits app, it’s easy to visit anytime, anywhere from your mobile device! WHY USE GETTING OUT VISIT APP? • IT’S A VIDEO CALL: Remote video visits are an easy, instant way to connect with your incarcerated friend or loved one. This service will allow you to make a video call to an inmate, just like Skype or FaceTime. You’ll use your home computer or an iOS device, the inmate will use a wireless tablet. • NO SCHEDULING NEEDED: See your loved one, quicker than ever and video visit when it’s convenient for you without scheduling. The Visit Now feature lets your visit begin in minutes. If the inmate’s not available, you’ll be notified and can schedule a visit later. • NO UPFRONT COSTS: There are no upfront costs, you will only be charged for the actual duration of the visit. • NO CONNECTION FEES: There are no connection fees, you will only be charged for the actual duration of the visit. • NO PENALTIES: There are no penalties, you will only be charged for the actual duration of the visit. • NO MINIMUM/MAXIMUM COSTS: There are no minimum/maximum costs, you will only be charged for the actual duration of the visit. • MORE FLEXIBILITY: You can visit remotely, when it’s convenient for you and your busy life. • LESS CALLS TO CUSTOMER SERVICE: With the Visit Now feature you don't need to schedule visits, so no penalties for missed visits. You'll spend less time with customer service and more time visiting.

Screenshots

Securus Mobile4 screens
GettingOut Visits4 screens

Verdict

The call

The clearest difference is rating: Securus Mobile at 4.6 against GettingOut Visits's 2.2. Securus Mobile also leads on ratings volume (50K vs 13) and update cadence (every 5 weeks vs every 4 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Securus Mobile holds the better App Store score, 4.6 against 2.2. That said, the two scores are not equally well evidenced: Securus Mobile has 50K ratings behind it against 13, so its average is the more settled of the two. Written reviews point the same way: 12% of Securus Mobile's written reviews are positive against 3% of GettingOut Visits's.

UpkeepUpdate frequency

Securus Mobile ships an update every 5 weeks, GettingOut Visits every 4 months. The most recent releases landed on September 25, 2026 and September 22, 2026 respectively.

Scorecard4 real differences · 7 level
Securus Mobile versus GettingOut Visits: the parameters behind the verdict, then further details
ParameterSecurus MobileGettingOut Visits
PriceFreeFree
Rating4.6 (50K ratings) — better2.2 (13 ratings)
Positive reviews12.4% of reviews — better3.1% of reviews
Number of ratings50K — better13
Update frequencyEvery 5 weeks — betterEvery 4 months
AdsNoNo
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree with in-app purchases
Best chart rank#42 — better#54
DevicesiPhone, iPad — betteriPhone
Requires iOS16.616.0 — better
Further details — not scored
Size101 MB8 MB
Age rating17+17+
DeveloperSECURUS TECHNOLOGIES LLCTelmate, LLC

Customer experience

Securus Mobile

All ratings49,731 ratings
Positive89.2%
Neutral3.3%
Negative7.5%
Written reviews806 reviews
Positive12.4%
Neutral9.7%
Negative77.9%

GettingOut Visits

All ratings13 ratings
Positive23.1%
Neutral7.7%
Negative69.2%
Written reviews457 reviews
Positive3.1%
Neutral2.6%
Negative94.3%

User reviews

Securus Mobile

From 50K App Store ratings

What we love

  • 🚀 Convenient video visits
  • 💡 Helpful for staying connected with incarcerated loved ones
  • 👍 Appreciate the service despite issues

Room to improve

  • 🐛 Frequent technical issues and app crashes
  • 💰 Expensive fees and charges
  • 🤖 Poor customer service and lack of support
  • 🔌 Unreliable connectivity and call quality
  • 📤 Difficulty sending messages and photos

GettingOut Visits

From 13 App Store ratings

What we love

  • 👍 Convenient to talk to loved ones
  • 🚀 Better connection and quality on app vs. website

Room to improve

  • 🐛 Frequent disconnections and freezing during calls
  • 🔇 No sound notifications for incoming calls
  • 💰 Expensive and charges for every little thing
  • 🤖 Poor customer service and lack of support

Bugs and requests

Securus Mobile

Reported bugs

4 issues
  • Login issues and account problems
  • Scheduled video visits not working
  • Messages and photos not being delivered
  • Frequent app crashes and technical difficulties

Requested features

5 requests
  • Improve video call quality and reliability
  • Provide better customer support and communication
  • Reduce fees and make service more affordable
  • Add notification features for messages
  • Improve app stability and reduce bugs

GettingOut Visits

Reported bugs

4 issues
  • App crashes and logs users out frequently
  • Issues with depositing money and accessing accounts
  • Compatibility problems with certain devices and browsers
  • Scheduled visits not working as expected

Requested features

4 requests
  • Add sound notifications for incoming calls
  • Improve video/audio quality and reliability
  • Allow scheduling of video visits directly in the app
  • Combine messaging, video, and deposit features into one app

In-app purchases

None

Securus Mobile

No in-app purchases

None

GettingOut Visits

No in-app purchases

Questions

Is Securus Mobile free?
Securus Mobile is free to download, with no in-app purchases.
Is GettingOut Visits free?
GettingOut Visits is free to download, with no in-app purchases.
Which has better reviews, Securus Mobile or GettingOut Visits?
Securus Mobile is rated higher. Securus Mobile averages 4.6 out of 5 from 50K ratings, while GettingOut Visits averages 2.2 from 13 ratings.
Do Securus Mobile or GettingOut Visits have ads?
Neither Securus Mobile nor GettingOut Visits shows ads.
Which is updated more often, Securus Mobile or GettingOut Visits?
Securus Mobile ships an update every 5 weeks, and GettingOut Visits every 4 months. Most recently, Securus Mobile was updated on September 25, 2026 and GettingOut Visits on September 22, 2026.
Which is more popular, Securus Mobile or GettingOut Visits?
Securus Mobile currently peaks at #42 in the App Store charts, and GettingOut Visits at #54. Chart position reflects recent download velocity rather than total install base.

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