worst app ever
i only give one star so i can leave this review. the app sucks. half the time it doesn’t work, the other half one can’t hear the other. puhlease get it together and make a FUNCTIONAL app. We spend a lot of money to see our loved ones through this bs..
TERRIBLE APP AND WORSE CUSTOMER SERVICE
-10/10… worst visiting app EVER. I’ve visited people in prison but for the jails to be this bad and cheap, it seems as though they just want the fee covered alone with no visits or ill information to make a profit. The workers need a new day job since they can’t even answer the simplest of questions.
Show more
Cannot use this app at all
Deposits cannot be made thus using this app is worseless
Nooooo
Horrible absolutely horrible
Not good
Need to be able to view more then just the face quality is terrible can’t read or show any paperwork or pictures or anything
Egg Bubble
This is awful. When I was incarcerated you could see everything. Families could show you their house, kids, etc. Now you see a tiny egg bubble with a face. -100/10.
Doesn’t Ring
How can you be there for your loved one when this app doesn’t ring for video visits? There’s no settings in the app or in phone settings to change that. You literally have to be looking at your phone to catch it.
Can not go past what country i reside in…
I do not know what’s going on with this app, I pray that it is fixed soon.
Terrible app and even worse customer service
This is honestly the worst app I’ve ever used. Constantly glitching, have to do some things on computer vs app, customer service is absolutely unhelpful and the most rude people I’ve ever experienced. I feel bad for the people who have loved ones incarcerated and have to rely on this junk to communicate.
Show more
The update
You did the update but it doesn’t get past the country you put in. It doesn’t advance
ABSOLUTELY HORRIBLE
Trash
Bad app
Unfortunately, my significant other is incarcerated And it took a week from my account to get verified and I had to call every day for them to say the most unhelpful thing and to keep waiting eventually, it worked, but only for one day and now I’m stuck in the same cycle calling, asking them to verify my account loading everything and it’s still rejecting me I just wanted to put this out there in case anybody else is struggling with the same thing I don’t know what I’m doing wrong. I’m uploading my ID. And apparently I can’t get verified. This is ridiculous and strenuous. just to talk to my inmate please do better GTL network.
!!!!!
!!!!!
Show more
Terrible app!
I am very disappointed with this app. It won’t let me deposit the funds and chat with my loved one. So I called the help center and they hung up on my face. Unhappy!
Horrible - not worth it
The video visit app used to be worth it because I got to see my loved one and they got to see me, my entire body, my room, our family, pets, kids, trips, scenery. Now you can only see a circular cut out of the head floating on a screen. Nothing else. If anything blocks my face the video stops working. This app is no longer worth the money. Horrible. So sad for those that aren’t able to see their loved ones in person.
Show more
Worst app
The app don’t allows us to make a video visit and they just received the money and don’t fixed the problem all of them said “we don’t know and all this one and connect network send me back and forth with them” terrible customer service also
HOAX
This is terrible. You can’t even get to make a visit the name of your contact pops up and it doesn’t give you the opportunity to make that visit.
Visit
It’s not even working
Useless
Doesn’t work in canadian jails. … dont waste your time or money!
Notification sounds no nonexistent and horrible customer service
multiples times have had incoming calls and waiting patiently for them for the app to be designed against you. no sound and no rings. not even sure if it lights up if i get a video request. horrible app and the people making it for sure know what they’re doing. miserable customer service taunting in difficult times.
Show more
Needs Work
Love that we get to talk to our loved ones hate the fact that we miss the calls because their is no sound to the notification it id very inconvenient; Add some sound to these notifications or allow us a 3 min window to be able to log onto the call..
