Does not work AT ALL
It keeps telling me to update to the newest version to be able to visit, & it IS all updated. There’s nothing for me to update & it still doesn’t work. SUPER frustrating.
Bad App
This app is horrible, it’s asking Country And I can’t get pass it
AWFUL
The video app is terrible . We cant see anything but a face &’ it disappears when you move your face . Please update it !!!
Fix this
Make this app work for iPhone too. The fact it takes us to the Internet browser is insanity.
Getting signed out
Always shuts off and signs me out !
started to kicked me out when trying to deposit funds
It was great until I’ve been trying to deposit funds. It’s not letting me do it. It keeps kicking me out or glitching back to the page, but not letting me get the page where I can download deposit funds to account
Write your Congressman
In the State of Iowa, only 3 counties use this out of 99-enough of a review right there!
This app is terrible
I get notifications that I have to update my app to do a video visit so I go to the App Store and there is no update required! It keeps telling me it’s not available and to come back in a few min. Still won’t work and IF (a BIIIIIG IF) it does work-it takes me to the internet and not through the app . This app needs a ton of bugs worked out. There is not another way to do visits with my loved one. This is all they have available on their end. Also-there is no sound notification to alert you when your loved one is contacting you!
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Pointless
Reached out twice to customer service about how to contact inmate, then to get a refund for my deposit because I can’t even contact the inmate so you just took my money and I never hear anything back from customer support. Useless app. Don’t waste your time.
This stupid
The accept our money to talk to state or county individuals what a shammmm!!!!!!
the new update.
they changed the video visits to where it only shows your face, like just a circle cut out of your face, and i guess most people might not have a problem with it but now i can’t even show my kids father her walking and learning new things, she’s a year old and just started walking and now he don’t get to see that, or her eating by herself and all the new things she’s learning because all you can see is a cutout of her face, she just started getting to where she dances to music and now i can’t show him, which i had planned to do today before this ridiculous update came out, i get some people are probably showing inappropriate things but not everyone should have to pay the price for other peoples actions. im so very aggravated smfh. please change it back. -sincerely, a frustrated mom.
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Awful
Hard to use. They want you to put money in a million accounts and you have no idea about any of it or when it’s low. Doesn’t seem like it would be that hard to see both the inmate and my fund and what this advance pay does… it’s intentional due to them scamming you and being fraudulent since it is the government. I still have not been allowed to even do a video call.
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Worse app
This is the worst app to use. Issues with getting help, money deposits. All the way around you can find and use different app I suggest it .
Need an update
When your loved one calls it doesn’t even make a sound it just appears as a notification on the screen of the phone.
Horrible and Disrespectful
This app is terrible, costly, bug laden and exploitative. Their deposit option is just an infinite loop, their customer service doesn’t exist, and they’ve cost me irreplaceable time with my loved one because of this app’s blatantly disrespect of my time and money. Get it together, it’s 2026!
worst app ever
i only give one star so i can leave this review. the app sucks. half the time it doesn’t work, the other half one can’t hear the other. puhlease get it together and make a FUNCTIONAL app. We spend a lot of money to see our loved ones through this bs..
TERRIBLE APP AND WORSE CUSTOMER SERVICE
-10/10… worst visiting app EVER. I’ve visited people in prison but for the jails to be this bad and cheap, it seems as though they just want the fee covered alone with no visits or ill information to make a profit. The workers need a new day job since they can’t even answer the simplest of questions.
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Cannot use this app at all
Deposits cannot be made thus using this app is worseless
Nooooo
Horrible absolutely horrible
Not good
Need to be able to view more then just the face quality is terrible can’t read or show any paperwork or pictures or anything
