Terrible app and even worse customer service
This is honestly the worst app I’ve ever used. Constantly glitching, have to do some things on computer vs app, customer service is absolutely unhelpful and the most rude people I’ve ever experienced. I feel bad for the people who have loved ones incarcerated and have to rely on this junk to communicate.
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The update
You did the update but it doesn’t get past the country you put in. It doesn’t advance
ABSOLUTELY HORRIBLE
Trash
Bad app
Unfortunately, my significant other is incarcerated And it took a week from my account to get verified and I had to call every day for them to say the most unhelpful thing and to keep waiting eventually, it worked, but only for one day and now I’m stuck in the same cycle calling, asking them to verify my account loading everything and it’s still rejecting me I just wanted to put this out there in case anybody else is struggling with the same thing I don’t know what I’m doing wrong. I’m uploading my ID. And apparently I can’t get verified. This is ridiculous and strenuous. just to talk to my inmate please do better GTL network.
!!!!!
!!!!!
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Terrible app!
I am very disappointed with this app. It won’t let me deposit the funds and chat with my loved one. So I called the help center and they hung up on my face. Unhappy!
