MSK MyChart vs HMH Well
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MSK MyChart
This patient portal app allows individuals receiving care at Memorial Sloan Kettering Cancer Center to securely access their medical information, manage appointments, communicate with their care team, and view test results. It also facilitates prescription refills, bill payments, and integration with other healthcare providers and personal health data.
- View medical information
- Access test results
- Manage appointments
- Message care team
- Request prescription refills
- View and pay bills
- Connect to telemedicine
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MSK MyChart (formerly MyMSK) is for patients receiving care at Memorial Sloan Kettering Cancer Center. MSK MyChart, our patient portal, is the best way to stay connected to your healthcare. Patients and caregivers can download and log in to the MSK MyChart app to securely: • See your medical information. • View and share your test results. • Manage your appointments. • Save appointment details to your calendar on your mobile device. • Connect to telemedicine visits. • Message your care team. • Connect your accounts from other healthcare centers so you can see all your medical information in one place. • Request prescription refills. • Fill out health questionnaires. • Read patient education information. • View and pay bills. • Connect your account to Apple Health to pull health-related data from your personal devices right into MSK MyChart. You can create an MSK MyChart account on the app or at MSKMyChart.MSK.org using your activation code. To get an activation code, please ask someone from your doctor’s office or call our Help Desk at 800-248-0593.
HMH Well
Access your health information conveniently, including MyChart, doctor searches, and emergency department wait times. Stay informed about your healthcare needs with this comprehensive health portal.
- MyChart access
- Find a Doctor tool
- Emergency Department wait times
- Access health information
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HMH Well provides easy access to MyChart, Find a Doctor, Wait Times for our Emergency Departments and other important health information.
Screenshots
Verdict
The clearest difference is rating: MSK MyChart at 3.6 against HMH Well's 2.7. MSK MyChart also leads on ratings volume (1.2K vs 73). On price, review sentiment, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MSK MyChart holds the better App Store score, 3.6 against 2.7. That said, the two scores are not equally well evidenced: MSK MyChart has 1.2K ratings behind it against 73, so its average is the more settled of the two. Written reviews complicate that: 27% of MSK MyChart's written reviews are positive against 29% of HMH Well's, so the app with the better star average is not the one people write more warmly about.
MSK MyChart ships an update every 2 months, HMH Well monthly. The most recent releases landed on October 15, 2026 and October 20, 2026 respectively.
| Parameter | MSK MyChart | HMH Well |
|---|---|---|
| Price | Free | Free |
| Rating | 3.6 (1.2K ratings) — better | 2.7 (73 ratings) |
| Positive reviews | 26.9% of reviews | 29.3% of reviews — better |
| Number of ratings | 1.2K — better | 73 |
| Update frequency | Every 2 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, Apple Watch | iPhone, iPad, iPod |
| Requires iOS | 16.2 | 15.6 — better |
| Further details — not scored | ||
| Size | 174 MB | 41 MB |
| Age rating | 17+ | 4+ |
| Developer | Memorial Sloan Kettering Cancer Center | HMH Hospitals Corporation |
Customer experience
MSK MyChart
HMH Well
User reviews
MSK MyChart
From 1.2K App Store ratingsWhat we love
- 🚀 Easy to use
- 👍 Helpful staff
- 🚀 Fast and efficient
- 🚀 Timely updates
- 👍 Intuitive interface
Room to improve
- 🐛 Confusing navigation
- 🐛 Glitchy and buggy
- 🐛 Repetitive requests
- 🐛 Difficult to contact providers
- 🐛 Missing functionality from previous app
HMH Well
From 73 App Store ratingsWhat we love
- 👍 Convenient all-in-one app
- 👍 Easy to use and navigate
- 👍 Access to MyChart results
- 👍 Telehealth/video consultations
- 👍 Find doctors and locations
Room to improve
- 🐛 App not working/crashing
- 🐛 Unable to stay logged in
- 🐛 Poorly optimized app
- 🐛 App opens browser instead of within app
- 🐛 Lost Face ID/Touch ID login
Bugs and requests
MSK MyChart
Reported bugs
5 issues- Login issues
- Frequent crashes
- Disappearing medical information
- Unreliable appointment scheduling
- Billing discrepancies
Requested features
6 requests- Ability to reschedule appointments
- Improved communication with providers
- Easier access to past medical history
- Streamlined billing and payment options
- Customizable notification settings
Show 1 moreShow fewer
- Integration with external calendar apps
HMH Well
Reported bugs
30 issues- App crashes frequently
- App not working
- Unable to log in
- Unable to stay logged in
- Login issues
Show 25 moreShow fewer
- Password reset not working
- Verification code issues
- App opens a browser window
- Face ID/Touch ID removed
- No print option for results
- PDF download/sharing errors
- App freezes
- Links not working
- Cannot upload photos of insurance card
- Cannot submit feedback
- Setup issues
- Server errors
- Cannot see child's information/switch profiles
- Map not loading
- App not remembering sign-in info
- Information not current after password reset
- App not sized correctly for iPhone
- App gets stuck and doesn't open
- App crashes after sending login credentials
- Terms and conditions not loading
- No connection to server message
- Password screen shows only numbers
- App forces user to website
- No 'back' option in browser
- Random server errors
Requested features
13 requests- Restore Face Recognition/Face ID/Touch ID
- Add print function for test results
- Allow PDF download/sharing of results
- Improve MyChart navigation
- Restore ability to switch between child/family profiles
Show 8 moreShow fewer
- Improve mobile website experience
- Allow syncing with Apple Health
- Scale down photos for insurance card upload
- Fix feedback submission
- Improve app optimization
- Add dark mode
- Improve integration between different app features
- Allow selection of specific locations (e.g., RBMC Perth)
In-app purchases
MSK MyChart
No in-app purchases
HMH Well
No in-app purchases
