Help Scout vs Teamwork Desk
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Help Scout
Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.
- Access all mailboxes
- Handle assigned conversations
- Reply with saved replies
- Apply tags to conversations
- Add notes to conversations
- Change conversation status
- Assign conversations (Plus Plan)
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Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience. Build stronger customer relationships through fast, personalized email support — simply log in and get to work! With the Help Scout app, you’ll be able to: • Navigate to any Help Scout mailbox with a tap • Access all conversations and handle those assigned to you • Reply to customers quickly with saved replies - you’ll look like a genius without even trying • Apply tags to categorize conversations or trigger automations like magic • Add notes to conversations to keep everyone in the loop, even in the remote-est location • Change conversation status with a single swipe • Keep conversations moving by assigning them to a team member or teams (Plus Plan only) • Apply custom fields to keep reporting data pristine (Plus Plan only)
Teamwork Desk
Manage your customer support helpdesk from anywhere. Create and update tickets, assign requests, and collaborate with your team on the go. Stay connected with customers and ensure timely responses, whether you're poolside or on a hike.
- Full help desk dashboard access
- Create and reply to tickets
- Bulk ticket updates
- Add private team notes
- Generate time logs
- Manage agents and customers
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Support customers from anywhere, at any time with the Teamwork Desk helpdesk app. Keep an eye on customer activity, create new tickets in the field and manage existing tickets no matter where you are — lounging by the pool, traveling by train, or hiking in the hills, we’ve got you and your customers covered. Key Features: • Manage your help desk on the go with full dashboard access • Create new tickets and reply to existing tickets while you’re away from your desk • Quickly assign and manage requests with bulk updates on ticket priority, status, inbox and much more • Add private notes to tickets to collaborate with your team • Review and sign-off on replies from agents enrolled in training • Generate time logs on all replies • Search tickets • Manage agents, customers and company profiles • Create tasks directly in your linked Teamwork Projects installation Questions? Click on the App Support link below and we'll be more than happy to help! Love the app? Leave a quick review below!
Screenshots
Verdict
The clearest difference is rating: Help Scout at 4.2 against Teamwork Desk's 2.0. Help Scout also leads on review sentiment (35% vs 14%) and update cadence (fortnightly vs every 2 months). Teamwork Desk's advantage is monetization model (free vs freemium) and iOS requirement (13.0 vs 16.0). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Help Scout holds the better App Store score, 4.2 against 2.0. That said, the two scores are not equally well evidenced: Help Scout has 306 ratings behind it against 20, so its average is the more settled of the two. Written reviews point the same way: 35% of Help Scout's written reviews are positive against 14% of Teamwork Desk's.
Help Scout ships an update fortnightly, Teamwork Desk every 2 months. The most recent releases landed on September 21, 2026 and June 11, 2026 respectively.
| Parameter | Help Scout | Teamwork Desk |
|---|---|---|
| Price | Free | Free |
| Rating | 4.2 (306 ratings) — better | 2.0 (20 ratings) |
| Positive reviews | 35.3% of reviews — better | 13.8% of reviews |
| Number of ratings | 306 — better | 20 |
| Update frequency | Fortnightly — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 13.0 — better |
| Further details — not scored | ||
| Size | 95 MB | 2 MB |
| Age rating | 4+ | 4+ |
| Developer | Help Scout PBC | Teamwork Crew Limited |
Customer experience
Help Scout
Teamwork Desk
Bugs and requests
Help Scout
Reported bugs
5 issues- Frequent crashes and freezes
- Login issues and sign-outs
- Unassigned inbox not loading
- Formatting issues with saved replies
- Compatibility problems with newer iOS versions
Requested features
5 requests- Ability to view and manage customer profiles
- Support for live chat
- Improved notification system
- Customizable inbox views
- Integration with other tools
Teamwork Desk
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Help Scout
No in-app purchases
Teamwork Desk
No in-app purchases
