Teamwork Desk vs HappyFox Help Desk 2.0
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Teamwork Desk
Manage your customer support helpdesk from anywhere. Create and update tickets, assign requests, and collaborate with your team on the go. Stay connected with customers and ensure timely responses, whether you're poolside or on a hike.
- Full help desk dashboard access
- Create and reply to tickets
- Bulk ticket updates
- Add private team notes
- Generate time logs
- Manage agents and customers
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Support customers from anywhere, at any time with the Teamwork Desk helpdesk app. Keep an eye on customer activity, create new tickets in the field and manage existing tickets no matter where you are — lounging by the pool, traveling by train, or hiking in the hills, we’ve got you and your customers covered. Key Features: • Manage your help desk on the go with full dashboard access • Create new tickets and reply to existing tickets while you’re away from your desk • Quickly assign and manage requests with bulk updates on ticket priority, status, inbox and much more • Add private notes to tickets to collaborate with your team • Review and sign-off on replies from agents enrolled in training • Generate time logs on all replies • Search tickets • Manage agents, customers and company profiles • Create tasks directly in your linked Teamwork Projects installation Questions? Click on the App Support link below and we'll be more than happy to help! Love the app? Leave a quick review below!
HappyFox Help Desk 2.0
Manage customer support tickets and access your knowledge base on the go. This platform allows for quick ticket updates, private notes for collaboration, and performance tracking. It's designed for businesses needing efficient customer service tools.
- Mobile ticket access
- Ticket filtering by category/status
- View ticket details and history
- Add ticket updates
- Private notes for collaboration
- Weekly performance tracking
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HappyFox Help Desk is a cloud-based customer support platform. It offers an enterprise-grade help desk ticketing system and knowledge base software. HappyFox Help Desk has been rated as the ‘Best Help Desk Software’ by PC Magazine for the last 6 years in a row. HappyFox is used by over 12,000 companies in 70+ countries across education, media, e-commerce, retail, IT, manufacturing, non-profit, government, and many other verticals. What you can do with HappyFox Helpdesk 2.0 App: - Access your support tickets on mobile - Quick access to the “My Pending” tickets list - Filter and view tickets by Categories and Status - View complete Ticket Details and Ticket History - Respond to customers quickly by adding Ticket Updates - Add Private Notes to collaborate with other support agents - Track your weekly performance Your HappyFox tickets are at your fingertips. Literally!
Screenshots
Verdict
The clearest difference is rating: HappyFox Help Desk 2.0 at 3.0 against Teamwork Desk's 2.1. Teamwork Desk's advantage is iOS requirement (13.0 vs 15.1). On price, review sentiment, ratings volume and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
HappyFox Help Desk 2.0 holds the better App Store score, 3.0 against 2.1. Both are backed by a comparable volume of ratings — 19 and 22 respectively. Written reviews complicate that: 14% of Teamwork Desk's written reviews are positive against 8% of HappyFox Help Desk 2.0's, so the app with the better star average is not the one people write more warmly about.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on November 1, 2026 and November 3, 2026 respectively.
| Parameter | Teamwork Desk | HappyFox Help Desk 2.0 |
|---|---|---|
| Price | Free | Free |
| Rating | 2.1 (19 ratings) | 3.0 (22 ratings) — better |
| Positive reviews | 13.8% of reviews — better | 8.3% of reviews |
| Number of ratings | 19 | 22 — better |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 2 MB | 49 MB |
| Age rating | 4+ | 4+ |
| Developer | Teamwork Crew Limited | HappyFox Inc |
Customer experience
Teamwork Desk
HappyFox Help Desk 2.0
In-app purchases
Teamwork Desk
No in-app purchases
HappyFox Help Desk 2.0
No in-app purchases
Questions
Is Teamwork Desk free?
Is HappyFox Help Desk 2.0 free?
Which has better reviews, Teamwork Desk or HappyFox Help Desk 2.0?
Do Teamwork Desk or HappyFox Help Desk 2.0 have ads?
Which is updated more often, Teamwork Desk or HappyFox Help Desk 2.0?
Other comparisons
