Best Customer Experience Platform Apps

186+ iOS apps curated and reviewed

4.2 avg rating
20 free apps
Updated June 2026

Every iPhone needs a few good customer experience platform apps. We benchmark 186+ of them on App Store rating, freshness, and pricing, then surface the standouts so you don't have to scroll the App Store yourself.

Top Picks for Customer Experience Platform

Medallia Mobile 3#2

Medallia Mobile 3 by Medallia, Inc.

Activate Employees Anywhere
Strong Contender
💼 Business
4.1😞(806 ratings)
Free
Medallia Mobile 3 screenshot 1
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Medallia Mobile 3 screenshot 3
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Medallia Mobile 3 screenshot 6

Empower your workforce with real-time customer feedback and action tools. This app provides role-based dashboards, streamlined workflows, and alerts to quickly address customer trends and concerns from anywhere.

What We Love

  • 🚀 Easy to use
  • 👍 Intuitive interface
  • 🚀 Responsive app
  • 👍 Helpful for work

Room to Improve

  • 🐛 Frequent crashes
  • 🐛 Login issues
  • 🐛 Notifications not working
Qualtrics XM#3

Qualtrics XM by Qualtrics, LLC

Experience Management
Worth Considering
💼 Business
4.7😐(1.6K ratings)
Free
Qualtrics XM screenshot 1
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Qualtrics XM screenshot 4

Monitor and optimize customer and employee experiences in real-time with dashboards, tickets, and analytics. Act on insights, respond to feedback, and drive business improvements from anywhere.

What We Love

  • 🚀 Quick access
  • 👍 User-friendly
  • 💡 Useful reporting features
  • 🚀 Efficient tool

Room to Improve

  • 🐛 Crashes/freezes
  • 🐛 Doesn't load/load issues
  • 🐛 Bugs after updates

More Customer Experience Platform apps to explore

4
Quo (formerly OpenPhone)
Quo (formerly OpenPhone)
Quo (formerly OpenPhone)
Business calling and texting
Free

This app provides a unified platform for business calls, texts, and customer information, enabling personalized customer relationships at scale. It features AI-powered call answering, flexible routing, and a mini CRM to ensure no customer is missed and to facilitate business growth.

Unified calls, texts, and customer infoShared inboxes and internal notesMini CRM with custom contact properties
💼 Business
(11K)
free with in-app purchases
5
FrontApp
FrontApp
FrontApp
Customer operations platform
Free

This platform streamlines customer communication for support, sales, and account management teams. It combines help desk efficiency with email familiarity, using automated workflows and real-time collaboration to deliver exceptional service at scale.

Unified customer communicationAutomated workflowsReal-time collaboration
💼 Business
(164)
ad-supported
6
smg360
smg360
smg360
by Service Management Group, Inc. SMG
Free

Access real-time customer feedback and data to improve brand experiences and drive loyalty. This app provides dynamic insights for quick action, available in over 40 languages.

Real-time data accessCustomer feedback reportingActionable insights
💼 Business
(525)
free
7
RepCard - Field Sales Platform
RepCard - Field Sales Platform
RepCard - Field Sales Platform
Digital card and lead CRM
Free

This platform empowers field sales professionals to share digital business cards, capture leads, and manage their sales pipeline efficiently. It offers automated follow-ups and real-time engagement notifications to help close deals faster. Trusted by various industries, it streamlines the entire sales process.

Digital card sharingLead capture and organizationReal-time engagement notifications
💼 Business
(2.5K)
free with in-app purchases
8
ActiveCampaign
ActiveCampaign
ActiveCampaign
Sales CRM, Marketing, Reports
Free

Manage your sales pipeline, marketing campaigns, and customer data from anywhere. Track key performance metrics, update deals, and communicate with contacts on the go. This app provides essential business insights and tools for sales and marketing professionals.

Marketing reports and analyticsCRM and sales automationContact and lead management
💼 Business
(1.2K)
free with in-app purchases
9
Reputation Mobile
Reputation Mobile
Reputation Mobile
Raise your customer experience
Free

Manage your business's online reputation and enhance customer experience on the go. Track performance, respond to reviews and messages, gather feedback through surveys, and engage customers with social media posts.

Track Reputation ScoreRespond to customer reviewsSend review requests
💼 Business
(210)
free
10
Swell Platform
Swell Platform
Swell Platform
Business Growth Platform
Free

This business platform helps companies acquire and retain customers by facilitating communication, understanding customer needs, and generating positive reviews. It aims to streamline customer engagement and enhance overall customer experience.

Customer acquisitionCustomer retentionCustomer communication
💼 Business
(22)
free
11
Drift - Chat & Video
Drift - Chat & Video
Drift - Chat & Video
Live Chat & Video for Sales
Free

Connect with prospects and customers instantly through live chat and personalized video messages. Never miss an opportunity to engage, schedule meetings directly from conversations, and track customer interactions on the go.

Live chat with customers and leadsRecord and share personalized videosReal-time notifications for website visits
💼 Business
(1.1K)
free
12
HighLevel
HighLevel
HighLevel
SMS & Reviews for businesses
Free

This all-in-one sales and marketing platform empowers agencies and marketers to capture leads, automate communication, and manage client relationships. It provides tools for website and landing page creation, lead capture, and automated messaging across multiple channels.

Lead capture toolsLanding page builderAutomated messaging
💼 Business
(3.7K)
free
13
Nextiva – The NEXT Platform
Nextiva – The NEXT Platform
Nextiva – The NEXT Platform
by Nextiva, Inc.
Free

This app unifies customer communications, including calls, chats, and texts, into a single inbox. It facilitates team collaboration, provides performance insights, and uses AI to enhance workflows. Stay connected and manage customer interactions seamlessly from any device.

Unified inbox for calls, chats, and textsTeam collaboration toolsPerformance metrics and insights
💼 Business
(57)
free
14
Unilink agent
Unilink agent
Unilink agent
by Unirsal LLC
Free
🌐 Social Networking
(0)
15
Community by C Space
Community by C Space
Community by C Space
C Space
Free

Connect with brands and contribute to customer-inspired growth. This app allows you to engage with major companies in a unique way, receiving notifications for new activities and completing them directly from your mobile device.

Connect with brandsCustomer-inspired growthEngage with major companies
🌟 Lifestyle
(1.9K)
free
16
Customer Portal - Zoho Creator
Customer Portal - Zoho Creator
Customer Portal - Zoho Creator
by Zoho Corporation
Free

This app allows your customers to access a branded portal with restricted views of forms and data reports. They can sign in to view, add, edit, and delete records, and perform custom actions on their data.

Branded customer experienceRestricted access to forms and reportsSign-in for customers
💼 Business
(50)
free
17
Medallia Voices 2
Medallia Voices 2
Medallia Voices 2
by Medallia, Inc.
Free

This business app allows users to easily connect with customer feedback through an intuitive interface. It provides daily curated responses, enables employee recognition, and facilitates sharing of insights across an organization. Enhanced security and customization options are available.

Browse customer feedback headlinesReceive daily response selectionsCongratulate employees
💼 Business
(61)
free
18
1440 Mobile
1440 Mobile
1440 Mobile
Customer Engagement App
Free

This app streamlines customer engagement for mobile employees by unifying communication channels like SMS, WhatsApp, and chat. It offers deep Salesforce integration for CRM data access, AI-powered reply suggestions, and tools for efficient team collaboration.

Unified communication channelsSalesforce integrationAI-powered reply recommendations
💼 Business
(12)
free
19
Sprinklr
Sprinklr
Sprinklr
by Sprinklr
Free

Manage your enterprise customer experience from your mobile device. This app synchronizes with the main platform to handle social media, marketing, advertising, research, commerce, and customer care functions. It offers robust features for planning, publishing, engaging, and collaborating on the go.

Manage enterprise social accountsPlan marketing calendarPublish and engage with content
💼 Business
(190)
freemium
20
LiveChat - Support & Sell
LiveChat - Support & Sell
LiveChat - Support & Sell
Customer service chat
Free

This platform provides customer service and sales tools for businesses. It enables real-time support, lead qualification, and efficient ticket management on the go. Enhance customer experience and boost sales with instant responses and automated engagement.

Real-time customer supportIncoming message sneak peekReady-to-go responses
💼 Business
(108)
freemium