IPSY User Reviews

IPSY: Personalized Beauty
IPSY: Personalized Beauty
Personalized Beauty Discovery, Inc.

Reviews Summary

Top reviews

Great products! Your license to be adventurous!

I was enrolled in a competitors program and while I love the opportunity to try new products, the sample sizes really don’t provide an adequate amount to experience the full benefits of the item. IPSY gives you the full size item and you then have ample time to experiment with new shades of eyeshadow or lipstick and can make a fully informed decision to purchase that item again. I read the reviews of the products and while some consumers complain about the characteristics of some of the items, the total upside is that you can try them out for several nights/days/seasons and truly know whether the products are good for your skin type...or not. The small samples can not afford you this opportunity.
So far, I am overjoyed each month with the selections I’m sent. All you do is fill out your profile honestly and completely and IPSY sends you item that fit your profile in addition to sending items that are edgy and will make you say “WOW! I’m so glad they sent this!!!” I recommend this program to everyone who loves makeup and cosmetics!!!!
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I’ll try it....

A coworker talked me into it. Well, it’s not just makeup. It is skin care, serums, haircare, tools.... so, “I’ll try it.” I said. Two years later... DO NOT GET RID OF MY IPSY!! In fact, I get the $10 one every month without fail, and opted for the $25 box every other. I love the facial masks and have learned about the foot masks and other fun items because of Ipsy. Highlighters are my friend, who knew. And the price is fantastic. Now the word sample is funny. I have never ran out of an Ipsy nail polish sample, and the lotions include several uses, depending on the brand. Brands.... I found out I love Sol de Dejanaro from a sample and now purchase the full size. I would have NEVER spent that much money on a full size without knowing, I loved it.
And how about the “bag”. Do I love them? No, not all of them. But did bring a nice one to a wedding as a clutch. So cute. Lastly, the infamous shiny envelope!!!!!! Ladies!!! It is Show & Tell time in the office!! My heart warms when I see it. Literally the best $10 spent every month. I will not stop!!!
PS - Through that last two years I see Ipsy has been striving to make it is, what the customers want it to be. They ask for feedback, they listen and make changes. If there is bad feedback in the past, it may not be true still today.
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Needs improvements

I love Ipsy. They find and send really amazing products that I enjoy trying. Plus, since everything is on the smaller side, it makes it easy to travel with. That being said, there are some issues that myself, as well as about 15 or so of my friends, have the exact same issue with. It is frustrating that you can’t call the company. Not every question is answered in their standard, pre-written Q & A and then you have to email any questions you have find answers to on their pre-written list. For me it’s always easier to make a phone than to sit and write something with my extremely busy toddler and a million other things that don’t give me leeway to sit down long enough to write an email without getting pulled away before I’m able to finish it. I’ve been with Ipsy for 2 yrs, and in those 2 yrs, I’ve received the same products 7 different times, the same glam bag 2 months in a row, never received a bag that was paid for, and haven’t received tracking numbers for them multiple times. If I was able to call to sort out some of these issues then I’d definitely give it 5 stars.
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Fun products. Good deal. Helpful customer service!

I’ve had an Ipsy subscription for over a year now. One month, my shiny pink envelope arrived empty with a note from the USPS about it being damaged in transit. *sob* I emailed Ipsy right away (super easy from the app BTW) and sent a photo of the package w note. They sent me a replacement bag right away, even though it was NOT THEIR FAULT! And it arrived in just a few days so I didn’t have to wait too long for something I look forward to every month.

The $10 a month is SO worth it! Most of the makeup I wear is now from my “glam bags”. The “samples” last 10+ uses each. Some I’ve used 20 or 30 times and I still have product. Masks are the exception - you can usually only get 2-3 uses out of those. Bags are super cute at least 75% of the time. And when I don’t love them, I can always pass them on to my kids or niece or friends. They’ve been the bandaid for my bag addition for awhile, and my wallet thanks me for it. And I love the opportunity to buy a few extra samples or full size products when my budget allows.
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Love this subscription

Loved Ipsy from the beginning, started off with the sample sizes. I started using brands I never knew existed. Upgraded to glam bag plus and it’s just as good as the bag only with full size products. Will continue to subscribe and have recommended friends/family.

It’s like Christmas every month 😂

So far I absolutely love Ipsy and the app. Personally, I think $10 a month for 4 samples and 1 full sized product is a great deal. Not to mention the cute bags every month! It’s a great way to try new products I wouldn’t normally buy otherwise. I know what I like and tend not to branch out of my comfort zone. Subscribing to Ipsy is perfect for me, because I don’t have to risk buying a full size, expensive products just to try and realize I hate it. I know enough about makeup to casually wear everyday, but I’m no beauty wizard lol. They offer instructions and video tutorials explaining how to use each product. I’ve learned techniques I never thought existed. And if I end up liking something, they usually have it available to buy in full-size. Maybe Ipsy isn’t for everyone, but I’ve definitely gotten my money’s worth.

One suggestion...At first I was confused about the beauty quiz that asks about our beauty preferences to help personalize our bags. I assumed that meant those would definitely be the products I’d receive. Once I noticed I was getting other brands/items, I checked it the FAQ’s and read that what we get is based more on our reviews of each month’s products. It’s misleading when first signing up, and I only realized this after searching the site. Could you please make that more apparent for future new users?
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I have had Ipsy for 4 years now

I’m still getting charged for bags they are suddenly having trouble after all this time getting to my house. I have not received a bag in the last 3 months but I’m still being charged their “ fix” was they were going to send a “ special” product with my next bag - THAT NEVER GOT TO ME. Still being charged because they make it hellish to cancel the subscription. But I’m going to boxy charm I have heard amazing things, they send you FULL products not something that you will use 1-2 times and it be gone. And they actually get their package to you. Don’t get me wrong when Ipsy started it was amazing- now it’s gone downhill and I won’t stand for the horrible service anymore, no one would even look into why my bags were not getting to me by the way all they would do is apologize. I have not moved, my address has not changed in the last 5 years and I have never ever not had the money in my account.

With all this being said I love to congratulate companies on a job well done but this company needs to fix a lot and go back to how it began because it’s a plain waste of money now. I would NOT recommend Ipsy to anyone now, we’re as year 2 of having Ipsy, I was telling anyone who would listen.
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🖤

I’ve been using Ipsy so since last year, so I didn’t have to deal with a wait list. I’ve always been either super happy with my products or a little upset, but I feel like if you review them honestly they do try to make the bags better. It’s not like they pick through each persons profile to find the perfect product, it’s all the computer so when you review and make your profile, it really matters. At first I only got it for skincare products, but I recently changed my profile to try more makeup and got some foundation so I’m really excited to try that. Also, some of the stuff they put in these bags are so worth it. I got this gold flake eye shadow and I loved it so much and I looked it up and for the size I got it was $22. Sadly, I recently dropped that eye shadow on my bathroom floor, so the floor is gold and beautiful now like my eyes should’ve been. Just one great product is worth it and I personally have had great luck. Anyways, I love Ipsy, I recommend it to my friends and anyone also who it’s even thinking about trying it, it’s great even if you want to try it for just a month or two.
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Please read this

Their app could use some work because it does glitch sometimes. But besides that, I just love Ipsy so much. It’s only $10 and you get a cute bag and 5 products. People complain that it’s mostly sample sized products, but come on, you are paying $10! The samples are not like samples you’d get from Sephora where it’s one time use. These are deluxe samples that actually last a while and are easy to pack for travel. Every now and again, you get a full sized product that is in my opinion, a bonus. If you ever have a problem with the colors they send you, just write that in a review and they will send you different ones next time. Also, when you review, you get points. And after you collect enough points, you can use them to get extra products in your next bag. If you feel you want to take a break, you can put it on vacation mode and skip a couple of months. Or adjust bag frequency to where you can skip every other month. There are a lot of perks. I love Ipsy. Give them a chance!
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Great especially if you don’t know what to buy

I really like ipsy because you get sample size of really great products and especially if you don’t do your make up all the time. If you don’t want to buy large expensive portions of things you get to try products and a lot of things go bad before I even get a chance to finish them. I also don’t always know what to buy and I forget that I need things so it’s already in the house so I don’t have to run out last minute and try to buy something. They send really high-quality top-of-the-line stuff too and I love that you can customize it to your preferences and your skin shading haircolor and all that good stuff. You could also cancel anytime if you decide that it’s not for you but honestly it’s the price of two Starbucks coffees a month and I get make up skin care and hair care samples that are actually pretty large considering. I highly recommend it to people who don’t use a lot of make up and don’t go out that often because that will be enough to last for you. I also recommend it to people who love to buy make up because you can try something and then by the full-size products at a discount if you do decide that you like it.. it’s in all around waiting for me.
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Alternatives to IPSY