Leave a Review bunq
New Interface is not working.
What happened guys? The new interface doesn’t make sense at all. All my useful information is hidden, now you have a “plus” button that does completely different things depending on where you are and now I feel like I’m inside a constant advertisement of the platform instead of checking my accounts. I would love to have the functionality of the previous interface back.Show lessMigue Guerrero
Terrible update
Bunq used to be the clearest way I could be in charge of my finances, clearly see my money and I couldn’t stop talking about how great it was to all my friends. Then came the V3 (or 14.0.0) update and everything I raved about and loved about Bunq is gone. I can’t find my finances anywhere, my accounts are clouded by tribes and causes and trees that frankly have nothing to do with how I bank. I don’t need an Instagram feed of all the up-sells bunq wants me to buy, and the once amazing customisations I could make on my account to help me stay organised are gone. It is clear bunq is now only looking to make a profit and doesn’t care about its core customer base who used to love the clean, easy to use bunq app. Now it takes me 5 steps to change which account is linked to which card, to find the accounts I’m looking for, getting support and even just navigating my profile. There wasn’t even a tutorial about where everything has moved. Really thinking about leaving bunq and spending my money on banking elsewhere. Please bring back the previous app. If I could give 0 stars, I would. To new users— stay away.Show lesshfish213
Developer Response
Hey! It's our goal to provide you with the best service out there, and we'd like to know how we can improve your experience 🙏 As we have updated a lot since the version you reviewed, we'd love if you could give us a second chance and adapt your review accordingly! If you'd like to suggest any improvement to the app, please do no hesitate to share your thoughts on our Together platform: together.bunq.com/t/ideas 💡 If there’s a particular incident you want us to look into, please contact us via the in-app support center: https://www.bunq.com/link/support or send us an email at support@bunq.com so we can help you right away 🚀It used to be my favorite bank
bunq is a bank I used to love. However, I think they received too much love and praise from their customers. They changed from a fun and open startup bank into an arrogant platform that completely lost its purpose. From a bank, I expect a service that helps me manage my money. However, the new bunq mainly wants to up sell and show how narcissistic they are by featuring their Instagram feed as prominently as my actual expenses.Show lessOne-Infinite
Unusable
This update made the app bad. You removed all the usability features the previous version had and replaced them with a confusing interface and hidden options. Now I have to read more and click more in order to do the same I did before (If it is not broken). Bring back the previous version.jandrad
Not in the USA
They list it no where online or in the App Store but will let u sign up with a USA number and input a USA address then say they only are doing Europe accounts. Then why are you guys even listed in the US market? Absolutely ridiculous and a waste of time and now they have my personal information. DO NOT SIGN UP!Show lessjazmeenappreviews
Don’t waste your time
My company has been denied an account. The reason given was that real estate investment as an income stream does not fit the risk profile of Bunq. My company is a software business and has zero funds allocated to real estate although it has the legal mandate to do so, it does not and is not currently. The personnel in charge of the account opening risk assessment are either inexperienced or incompetent. We will stick with the big banks. Don’t waste your timeShow lessNassballz
Amazing app
You'll never want to use another bank again after you've tried bunq. The app is great and makes daily banking a fun and pleasant experience. Highly recommended!Samthegreen
