Leave a Review Root
They will raise rates for zero reason beware.
I’ve had it for two years. Started at $400 for 6 months. Every renewal it has gone up. I’ve had no tickets and never filed a claim what so ever with them and I am also not tracked anymore so the reason for the increase is literally just because they wanted to increase the rate. Now they want to charge me 875 for 6 months. I’m searching for a new insurance company as I type this. I’m not paying for this trash company anymore.
UPDATE: I have switched to progressive and am now paying $386 for 6 months. Root has a track record as you can see from all the comments from everyone else on here. They offer a low rate at first then will steadily increase your rate for zero reason. They respond to your reviews trying to absolve them self's from being in the wrong but they are the ones in the wrong. I would highly suggest using them for the first 6 months then switching at the first sign of an increase. Don’t fall for the rate increase and trust me they will end up increasing your rate. Also don’t fall for their chat GPT responses to these reviews. They are doing their best to cover up their shady company. I have a perfect driving record there is absolutely no reason for my policy to increase more than double with zero incidences on my record and zero claims with them.Show lessGamingGenius1
Developer Response
Update: We're sorry to hear you decided to leave, but we understand why you may choose another insurance company if you can find a lower rate elsewhere. Thanks again for your time with us. Original Response: Hi, GamingGenius1. We understand that with such safe driving habits, a rate increase is disappointing. To offer the right levels of coverage, we need a clear picture of what driving in your area looks like, and that means looking at other factors like weather and medical costs. These are two reasons why some drivers could experience rate increases. We appreciate your time with us as a customer and we'll be here to help if you need anything.Almost got kidnapped!!
I recently ended my policy with them and should have a long time ago. I requested road side assistance some time back because my car ran out of gas and it took hours and hours for someone to finally arrive. When the man arrived for roadside assistance he asked me to go with him to the gas station to pay and me never being in a situation like this before thought I guess this is the normal process? Once getting in his car he had an inappropriate sign in the car that made me uncomfortable. Eventually while driving he was missing every turn his gps was directing him and I was so freaked out I considered jumping out the vehicle. Luckily I was able to get him to pull over. All I got was an apology from root! Like what do you mean “sorry that happened to you.” I even had witnesses at the gas station we pulled over to who agreed I was not in a good situation. I don’t even know if they reported the man. They never followed up with me! I should have left root then. Then recently have been having issues with there customer service. Don’t get root. You’ll have trouble getting a hold of anybody too. Their rates aren’t even that good! McKenzie ward an employee is terrible too. Very poor customer service from her. I was lucky if I could get her to respond and she writes at about a 5th grade level if that. She literally lectured me over the phone how busy she is like mam please keep it professional. Just thought she could use a shout out!Show lessHhhhhihg
Developer Response
Hi, there. That doesn't sound like the experience we want for our customers and we hope you reached your destination safely. If you'd like to share more information about your Roadside Assistance request, feel free to send an email to roadside@joinroot.com for review. We're sorry to hear you've decided to cancel, but please know that we appreciate your time with us as a customer.Not very reliable
The app seems great upon first look. But honestly root will cancel your insurance for any and everything. No extension available to pay at later date so if you pay late they automatically cancel your insurance and wont allow you to restart for a year, Supposedly. After a year they still will not allow me to use insurance. Sometimes the app loadsa quote for me and sometimes it claims nothing can be offered to me at this time. Customer service agents are kind and respectful but ultimately cannot offer any assistance. They can only tell you, that whatever message appears on the app that’s what goes… I am ultimately dissatisfied and disappointed with root. I saw potential with them but after the faulty app and zero support from agent. I cannot recommend this to anyone. It’s cheaper insurance for a reason. You will get exactly what you pay for. Little to no actual insurance and no help if your ever in an accident root will most likely just cancel your policy and never cover you again. Please look elsewhere
Most positive reviews are from people who have only had the app and service for a month. Basically brand new customers who have yet to see what happens. Again great idea and seems nice at first. But root insurance will disappoint you when you need them most 💯Show lessRamo95@
Developer Response
Hi, Ramo95@. We aim to make all aspects of the Root app clear and easy, so we appreciate you taking the time to share this feedback. Based on your review, it sounds like you've already been in touch with our customer support team for assistance, but if you wish to share more details about your experience, feel free to reach back out to contact@joinroot.com.Wish I can leave no stars!
I decided to try out Root due to it being hard finding a good insurance company that affordable for me. I understand with me being young and all, but that shouldn’t affect an insurance rate when I been driving for over 3 years now and haven’t been in any accidents. I thought that root would be a great fit for me, but I guess I was wrong. Root was affordable, which is an aspect I like. But they had to collect data from my phone to do a test drive and I was okay with that. All they asked for was to not tailgate, don’t break hard, and focus on driving more then being in the phone. And I did all those things. My score was in good standing, and they told me that it was going to be a 30-day test drive. Why did they deny me insurance on the 9th day? Score still says I was doing good. I contacted Root by email to ask what was going on and what I did wrong, they can’t even correctly tell me. One email says I failed to do a “telematics” test, and the other says they collect data through the app for my driving behavior? Like what? The app clearly says my score is good. So at this point, I’m not sure what to do. Due to a lot of insurance companies not insuring Hyundais or Kias due to the high theft rate. So yeah, I don’t recommend root if you don't want to be disappointed for nothing. Just a waste of time. On the bright side, you do get your money back, and on the dim side, they take away some of it because they “insured” you for a couple of days.. like okay.Show lessBre'Yonna
Developer Response
Hi, Bre'Yonna. If you were offered insurance from day one so that you could take the test drive while covered by Root, it's possible we may not be able to offer you a final rate once the results of the test drive are in. We wish we could be a good fit for everyone, but we understand that's not possible. Thank you for giving Root a try.a scam and they are deleting negative reviews
i recently realized i still had this companies app after switching companies a few months ago. i vividly remember being so angry they raised my monthly rate by $50 without even so much as a traffic ticket and a near perfect driving score- on a car i drive once a week IF THAT, i left a one star review saying all this and that another company major insurance company quoted me a rate $20 cheaper.
guess who’s review is no longer here? if you guessed mine, you would be correct. they removed my previous 1 star review and i hate this company so much i’m willing to take my precious time to write another one. stay away from this company. they quote a great starting price, but after the first year- even if you’re a perfect driver they WILL raise your rate with barely any notice. when you ask why they’ll say it’s “state expenses” and that they have no choice. which is wild, because again another MAJOR insurance company (flo- as a hint) has quoted me $20 cheaper in rates. interesting how a larger company with more employees, better customer service, and better coverage can somehow afford to operate in my state without these so called fees being passed to me with zero notice AND give me a cheaper rate.
i tried root twice and regretted it each time. stay away from this scam of a company.Show lessLadySlan
Developer Response
Hi, there. We're sorry to hear about your experience. We understand how disappointing a rate increase can be, especially if you are maintaining safe driving habits. While we would love for you to stick with us, we understand why you may have chosen another carrier if you were able to find a lower rate. Thanks for giving Root a try twice.WORST insurance company ever
Have you been stranded in the side of the road on a cold night? You expect your insurance to send someone to help.. does ROOT.. NOPE . They let you stay stranded because they cannot find a reasonable price from a local tow company that they deal with.. they say. Sorry you can try to handle it meanwhile you sit in the cold at night in the highway… Better yet.. has someone crashed into your vehicle and you report a claim the same day.. you expect your insurance to call immediately or soon.. does ROOT do that? NOPE. The police had to call the tow company.. then after the day comes to an end there’s no contact just an email with a request of pictures… you get contacted the next day right!? You have to you have no vehicle , no update.. wait !! They don’t do that either.. So I call to see what’s going on.. oh they can’t answer because of a meeting. Next day! That’s 3rd day. Does ROOT CALL? Nope.. they want you to suffer… so you call again angry and frustrated because where is the insurance company you dump your money into?? Nowhere to be found. Just like to play roundabout games .. they are horrible and recommended everyone stay away . Unless you like to sufferShow lessAnti-Root
Root is Amazing
Honestly I had my doubts, it seemed like an insurance that was too good to be true. I joined Root when I was 27. I was having a hard time finding an insurance company that didn’t charge me $200 a month. I got into a small accident when I was 19 and 2 tickets for being on the phone. But still after 8 years my rates never changed. So I decided I might as well give root a try after my insurance company dropped me for after a small hit on another car that cost them less than $600 to fix. I’m really happy I did, I am paying less than $150 a month now and I love it. I love how they give you the driving test to really see the kind of driver you are. I’ve had a great experience with them and plan on being with them for a long time. I hope you give them a try too, you won’t be disappointed and you’ll save so much money compared to these other companies that are supposed to help you save. I especially recommend to younger independent people who have a hard time finding a good rate just because of their age.Show lessMyraB123
Developer Response
Hi, MyraB123. Thanks for your thoughtful review. We're glad you found us and decided to give Root a try. We'll be here to help if you need anything along the way.Good insurance app but prices could be better
Overall rating 3.5/5 a 4 would be great and a 5 would be excellent. Root just doesn't make it that far up. App is good. Easy to use. Everything you need right there. Price: You should really shop around insurance though. Started small $120 a month then progressively got higher and higher over a 3 year period. My current plan is 189 and renewal went up to 216. Plan price was $900 for 6 months. I found Allstate with $554 for 6 months. Nearly half the cost for the same options. Just be aware. Claims: Not too terrible. I've dealt with worse insurance people. The claims folks are pretty hard to get ahold of. Also if you file a claim. Make sure you call the claim agent. I waited 4 hours for a call and they never called so you gotta do the calling. Potential fixes: Hire better quality claim reps. Some aren't good at customer service. Despite what going rates are and what other companies do, set the bar even higher and undercut the other insurance companies even more say $50 insurance and promises of insurance not being raised. I might come back thenShow lessRSD Games
Claims is a nightmare
I got into an accident a month ago. I still have yet to know what my settlement is, where the paperwork is going, if it has even been sent. This has been a complete joke and I regret ever joining this company. My total loss adjuster never answers me emails except for in the middle of the night, my PIP adjuster never answered any emails and then randomly calls one day and says the paperwork was good and went through. I’ve asked so many times if I could take the totaled car off the policy since I’m not driving it and got no straight forward answer. So now I’ve paid for a car that I’m not driving because I don’t trust this company to not be shady about things. When I had State Farm, my accident was done and cleared within a week. Totaled, paid off, and claims done in a week. There is absolutely no reason why this has taken almost a month to be resolved. I’m disappointed and upset that this is what has happened. I’ve dished out money for this stupid company on a car I’m not driving and my adjusters don’t have the decency to keep me in the loop. I have to call and email numerous times for even a basic response. This company is complete crap and once my claim is done, which will probably be in another 10 years, I’m leaving and never coming back. I’ve also already emailed the company about this complaint and haven’t heard back either. What a shock.Show lessLlamaduckturtle
Developer Response
Hi, Llamaduckturtle. We're sorry to hear about your accident and we hope everyone is safe. If you need any assistance with your claim, please feel welcome to send your policy and claim numbers to us at socialmedia@joinroot.com. Please be sure to attach this review for context (so that we can ensure your feedback goes to the right place). Thanks in advance. —Root Social Media TeamRoot = GOAT Insurance Comapny
Well the title basically says it all, I am a 18 year old male so you can probably guess how bad the rates are for me on any other company but Root. Before this I only even got quotes for about 3-6 insurance companies trying to see if one of them would give me a rate I can actually afford. I only got liability, but I love that I can change my plan anytime I want to full coverage for just a little under double the rate I pay for liability which is only $68. This is a crazy low rate compared to the other companies that were trying to get me for $350 a month on just liability. And full coverage was like $680 a month so obviously I couldn’t afford that, but thankfully we’re in an era of technology that allows a company like Root to give us rates based on how we actually drive. Also, I do have to say that I thought Root was a scam or something at first glance, but after looking into them they are a 100% legit company and I hope they stick around forever to save me and my family money. Big ups for the da boys and girls at Root.Show lessNiplesnigha
