Too much down time
Not enough staff... over priced monopoly on food & beverages... low productivity and poor processes hurt overall experience. Wait times on everything:essential (rides, food, shows) but of course NOT on selling merchandise or over priced souvenirs. Also a lot of the merchandise is of poor quality for its price range (e.g. $20 t-shirts are $5 quality) or just 100% higher mark up than it should be (Mickey ears at $26 are likely still containing 100% mark up at $13). Time to give management a shake up and processes/systems a decent rework. UNIVERSAL SMAHES DISNEY WITH LESS ON OFFER IN LESS SPACE.
Show less
True north would be nice.
The app was good. It could do some work with the search function to make it a little easier to find something. I like how you are tracked to know where you’re at but a third of the time we were on top of buildings that we could not walk on, like we were on top of space Mountain when we were not even close to space Mountain. Or we were walking in one of the lagoons when obviously we were walking on the sidewalk near it. It’s hard to find food/restaurants because even the little kiosks that sell just one item are marked as dining so it’s overwhelming to find something to eat. One of the things I did not like is that true north was not enabled. The difference that would make is that you would know whether you should turn right or turn left to get to a certain area. We had to refer to the physical paper map several times in order to find out where we were at and where we wanted to go. Which to me that makes they have useless. If you fix those things then I would give it a four or five star rating.
The best thing about the app is that it gives you wait times for the rides. So you can plan your time more efficiently. I would download the app specifically for that reason only. And then use the hardcopy map for all the other stuff that you need to search for, like dining and restrooms.
The best thing about the app is that it gives you wait times for the rides. So you can plan your time more efficiently. I would download the app specifically for that reason only. And then use the hardcopy map for all the other stuff that you need to search for, like dining and restrooms.
Show less
My angel
I want someone to find Angelita in the Main Street restaurant where they serve the chicken dinners. I was at Disney for the first time alone (my wife went to heaven 5 months ago ) I walked in the entrance and asked her if someone could help me get my plate because I am handicap. She said she could help me so I told her I wanted the chicken dinner that I have had for years. She told me to go wait at the cashier station. She proceeded to get my entire meal I paid for it and then she carried it to my table for me. I later tried to tip her a mere $5 she said they aren't allowed to take a direct tip from a customer. Since that is the case I want her manager to reward her in some way for her caring and excellent service maybe employee of the month with some kind of promotion or $$$$. She made my day ! If you can somehow let me know what you did for her I would appreciate it. Again her name I think was Angelita my Angel for the day !
Show less
I love Disneyland
First of all, the app is not useless. It's reasonable to not be able to purchase PARK TICKETS on an app. I love the new FastPass Max Pass system, and also it's fantastic to be able to see where the characters are at at all times. The ride wait times are constantly updated, and I love being able to see what FastPasses are available for when. If you're going to Disneyland anytime soon, this app is a gift from the heavens, and a new necessity for any Disneyland trip. ♥️♥️♥️♥️♥️
Show less
Photo pass
I bought the photo pass for the day and places like The Mickey Mouse house where it was indicating there was photo pass, no photographers were there. I remember when photo pass was so much more expensive they were everywhere, now with max pass you can't find even if the app indicates otherwise. Waste of time and money.
Show less
Confusing
FastPass vs MaxPass is everything the marketing department could possibly do to make the experience very annoying and confusing. The app doesn't help with the confusion, it just makes things worse.
Australian Birthday at Disneyland
It has taken me until my 60th Birthday to make it to Disneyland but I couldn't have wished for a better experience. The attractions were everything I could have hoped for, the staff were friendly and the facilities spotless, and I got to meet Mickey! Having been a member of the Mickey Mouse Club prior to being school age I have always wished to come to Disneyland, so as Mickey said Dreams Really Do Come True 😘
Thank you, all staff were amazing and very quick to notice I was wearing a Birthday badge. I was even presented with a Mickey Mouse Birthday Cake after my meal.
Kind Regards Debra Sumner
Thank you, all staff were amazing and very quick to notice I was wearing a Birthday badge. I was even presented with a Mickey Mouse Birthday Cake after my meal.
Kind Regards Debra Sumner
Show less
Not happy Mate!!!
Most of the attraction we want to see was either temporarily closed or closed!!! Take note we paid US$315 for 1 day entrance for 2 adults and a toddler.
Honestly, if my daughter wasn't really looking forward in coming to the wonderful place in Earth, we wouldn't be here!!!
Customer guest relations named Lauren from Eastvale wasn't a big help at all.
On top of it all the Disneyland website showed that the Fantasmic is available until the 31 August 2017, we only found it out when we were seated at a pre-booked restaurant that's it's not actually running except Friday to Sunday what a load of BS!!!
Anyway, hopefully our day will get a lot better after I find that City Hall as Lauren from Eatsvale said to raise it to them!!!
Oh just in the queue with Winnie the Poo --- paid the Max Pass for photographer. They don't frickin' have one here!!!
Honestly, if my daughter wasn't really looking forward in coming to the wonderful place in Earth, we wouldn't be here!!!
Customer guest relations named Lauren from Eastvale wasn't a big help at all.
On top of it all the Disneyland website showed that the Fantasmic is available until the 31 August 2017, we only found it out when we were seated at a pre-booked restaurant that's it's not actually running except Friday to Sunday what a load of BS!!!
Anyway, hopefully our day will get a lot better after I find that City Hall as Lauren from Eatsvale said to raise it to them!!!
Oh just in the queue with Winnie the Poo --- paid the Max Pass for photographer. They don't frickin' have one here!!!
Show less
