Disneyland® User Reviews

Disneyland®
Disneyland®
Disney Electronic Content, Inc.

Reviews Summary

Top reviews

Performance abysmal, functionality great

Eats battery, takes ages to load and often crashes in the process. Using it is painful due to abysmal performance.

Despite the above it is very useful and has great functionality. Could easily be 5-star with some work.

Amazing practical App

We could look for rides, very practical and very helpful.

Great functionality but keeps freezing

Great app but just a bit slow (keeps freezing on my iPhone 6s), but comes to life again after a minute or so.

Great but I have suggestions

I love the Disneyland app! I find it really easy to go to both parks because i can pull up my pass on my phone instead of having to find it every time. I don’t really use it for navigation because I know the park very well but it seems accurate. I use it all the time in the park and use the lists of rides to plan trips. But, I thought it would be cool if you had a feature especially to plan trips. Like if you could name different trips and select what rides you want to go on,where to eat,etc. I think it would be helpful because there’s a huge difference in going to Disney with my best friend and with little kids. For instance if I was going on a trip with kids I wouldn’t go on space mountain I’d go on Peter Pan. And I think it would be really helpful to be able to plan with whoever your going with and get the most out of your Disney Day!!
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Updated review- fixed mobile ordering!

You made me wait two weeks, but you fixed the mobile food ordering discount bug, so back to 5 stars!

This app is great! Tickets, fastpasses, wait times, current fastpass distribution times, menus, reservations, map, show times, it has everything. I used MouseWait for years but this is now my preferred app. It’s cleaner and more user friendly. The mobile food ordering is my absolute favorite thing they have come up with in recent memory. Whether you’re an AP or just visiting you need this app.

Couple things that would make it better- be able to have a favorites list. I don’t like having to scroll through every ride just to find the one or two I want to see wait times for. A favorites list would be awesome. Also- could we filter by meal when searching for food? Going through 20+ restaurant menus to find just a few that serve breakfast is annoying. Or filter by hours open. At 11 pm I want to be able to quickly find who is still serving. Only other thing is full performance times list. Street performer times are still only listed on the paper brochure at the entrances. Disneyland Band and the smaller groups, green army men, piano at coke corner etc.

Overall, fantastic app!
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Beware Buying Tickets!

Got charged for tickets that I never got. No confirmation number, email or any trace of the purchase within the app or anywhere else. Will never use this app to try to purchase tickets again. Error message of missing information. Checked and made sure my credit card number and names of people I was purchasing for were correct and I got the error message again, but still no tickets. Just a pending charge from Disney on my credit card when I checked my credit card account a few minutes later for $460. So upsetting while trying to buy two 2 day park tickets with MaxPass for some friends who are visiting with their kids to help lessen the cost for them. Instead I lose sleep the entire night waiting to see if somehow an email with the tickets would show up or if they would show within the app. NOTHING!
Showed up at the ticket booth and there was no record of the tickets so I ended up paying again. Decided to just pay for two 2 day park tickets without MaxPass for $420. The previous charge of $460 is still pending on my credit card. Now I will have to find some time during the day to deal with this at guest relations.
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App needs work

App is good for fast track tickets. Also has waiting times for rides which is handy. That’s it. Booking a table at any restaurant was impossible - pages never loaded - I was told the only way to book was via the app - ended up going via mobile site. Couldn’t order food in advance - the page never loaded. The map is temperamental- can’t zoom in too much. And every time I open the app it adjusts my screen brightness - weird and annoying.
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Buzz 244

Having problems reserving restaurant. The app shows that a time is available for a certain restaurant. So I put how many people and the information it asks... then I go to click the green button for Book it. The book it doesn’t let you click. So I walked to the restaurant. They told me that they don’t have the time available. So then I showed the restaurant what was happening... I showed them how it shows that a time is available. And then I showed the how I clicked on the time. How I tried to reserve it, and how again it didn’t go through. They told me that don’t have anything to do with the app. So I told them can you please mention to someone that guests are having problems with the app. The restaurant manager was really nice and booked me for a table with a half hour wait.
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Not useful

I had this app from when I’ve gone to Disneyland before and it was much easier and helpful then. I may as well have been using my paper map that you can get from the front of the park!! It was very hard to locate anything and the wait times for the rides, the train, and the monorail, were never accurate. When I used this app a few years ago, it was really accurate and if it wasn’t accurate you could update it in real time so that others could see the accurate wait times. This option isn’t offered in this app anymore. Also, it used to be divided up between the Disneyland Park and California Adventure. You could choose which side you wanted to see things for and then go from there. Now it’s all one big map and it’s super confusing to find things. I kept trying to push the locator button to see where I was in the park and that never worked! I tried restarting my phone, closing out the app and re-opening it, I even deleted the app and added it back onto my phone and that didn’t work either. I have an iPhone 8 so it’s not an old phone that wouldn’t be up-to-date on things. It’s a newer phone that shouldn’t have had any issues. I believe that the app needs a lot of work!
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Locked out of my account

There was an issue where I wasn’t able to buy my ticket online and I tried multiple times to fix it and was unable so I called customer service to fix this issue and they told me that I got locked out of my account for trying so many times- which I understand- but she told me that now I had to pick my tickets up at willcall there was no way for me to unlock my account to buy my ticket for the next day. So instead of using verification like any other business does I will now have to wait in line instead of the ease of this app. Very very frustrated especially since there was nothing telling me what the issue was with buying my ticket in the first place so I could fix it without locking myself out, let alone no way to unlock myself out- Disney is supposed to be known for good customer service and after working in customer service my entire working life I can say for certain this was terrible and frustrating to say the least.
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