Too slow
This app has good features but is too slow to start up. Also crashes all the time
Can’t buy tickets from this site
I was trying to purchase tickets, put in credit card information as soon as I was complete my Amex showed a 1.00 pending charge that was used to see if card can go through , then when I tried to buy ticket it didn’t work and a red box came up with phone number to call because there are issues with app. When I spoke to that person they insisted I did not put my card in correctly, I tried to explain that the card works and your app did a test run for $1, so it’s not the card it’s the app. Well I gave up because she had no clue, for one of the largest companies in the world you figure there would be a better understanding. My son has some challenges psychiatrically, I was only trying to avoid waiting in line so I can take him to Disneyland for New Years today. But challenge accepted, I will not let this ruin my day, just disappointed at the customer support
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Nearly unusable
This is the worst app I have ever used. It takes a long time to launch. Basic interactions like scrolling, entering text, and tapping buttons are frustratingly choppy and slow. Use the app sparingly or it will drain your battery very quickly. For getting around the park, it is much better to use a paper map. I was unable to purchase tickets through the app. After creating an account, it claimed that I was too young to log in. I did enter my birthdate correctly, which I confirmed later after this issue eventually cleared itself up. At times it would render a portion of my previously-entered password at strange locations on the screen (regardless of the "show password" checkbox). When purchasing tickets at the park, a Disneyland employee assured me that the MaxPass feature would work well. This was not true. Expect to see "We're having trouble connecting. Please try again." errors, whether connected to LTE or the guest Wifi (which really didn't work at all). MaxPass is a great idea but the execution is poor. I think they know this, based on all the "no refunds" warnings for the $10 MaxPass feature (which should be free). I would expect better from Disney.
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Awful customer service at entrance
The security check line to get into Downtown Disney was poorly managed. They had a line for people that had no bags but there were no signs anywhere that said so. We stood in line for quite some time only to be pulled from it by a Disneyland staff member and he had us go all the way to the back of the other line after we had waited. He wasn’t nice about it nor apologetic for not letting us know in advance. There were no signs and quite a number of people were also very upset and they did nothing to remedy the situation. The line for people with no bags was empty and time was wasted. There’s another security line just as long and slow to enter the park and we think it’s useless. There should be a direct access for people that want to go straight to the park. Bad management in my opinion and as a Customer Service specialist it is senseless bad customer service, it could be solved by doing very little. I expect a lot more from “The Happiest Place on Earth” that also charges a ridiculous fee of $145. Please have more respect for people that invest in your company.
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Paid twice!!
Paid for a photo while at Disneyland. Wouldn’t register it on the app so paid again for it on the app and I still can’t download it! Not happy!
Ticketing
Could be improvements to link tickets brought on the website with the Disneyland app. We had to call the helpline twice to get the tickets on to the app.
Amazing, but needs work
This app is incredible at what it does. Being able to book a FastPass on the fly if you have the MaxPass option is almost a necessity with the park so busy. The app just needs to have better stability & less connection issues during busy times. Trying to redeem a FastPass in front of a surge of people & your app freezing is very frustrating. Also I couldn’t use the order food menu at all as it just never loaded.
I would also recommend being able to redeem a FastPass directly from the map when you click on an attraction. Many times I had to use the map to locate a ride, only then to have to click back to the main menu & click through to the FastPass I was trying to use.
Oh, and the amount of time it takes for you to get your linked photos just takes away the excitement of it. You want to be able to share them then & there with your friends...not 4 hours later!
I would also recommend being able to redeem a FastPass directly from the map when you click on an attraction. Many times I had to use the map to locate a ride, only then to have to click back to the main menu & click through to the FastPass I was trying to use.
Oh, and the amount of time it takes for you to get your linked photos just takes away the excitement of it. You want to be able to share them then & there with your friends...not 4 hours later!
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Incredibly slow
Even on the WiFi this app is so slow. It wasn’t till the end of our time in the parks did we find a time guide. You need an app that’s quick and stable and doesn’t require the internet the entire time. I get that most of the features would require internet but maybe have a time guide that updates once for the week?
I didn’t get to do half the stuff as it kept crashing!! Please sort out as this has the potential to be really good
I didn’t get to do half the stuff as it kept crashing!! Please sort out as this has the potential to be really good
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Slow
App would be great if it worked. Either the internet is slow (wifi &4g) or the app needs fixing. I found booking the FASTPASS ok but we had to use our park tickets to redeem FASTPASS.
Poor app
Really annoying app to use. Saps your battery, constantly tries to log you in, crashes for no apparent reason, to check times for rides or get context on where you are in the park is almost impossible because icons are too large and take up too much map space, very little information about rides, really annoying FASTPASS system - great you can do it in your phone but very cumbersome and limiting. The app only barely made it better than the alternative... barely...
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