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Doesn’t function well
The app is a bit clunky in general - takes you two pages back when you add something to your cart for instance. Even worse, when I tried to place an order for pick up, I split the amount with a gift card and credit card. The totals matched. But when I tried to submit the order, it kept telling me the amounts of payment had to match the total, which they did! I just ended up going to the website and placing the order there. So what’s the point of using the app?Show lessKrissy1438
Preorder Mixup
I made a preorder several days in advance for Mother’s Day for 11 am pickup. I arrive at 11:19 am and they don’t have the order. I called every possible number for the store to get the curbside that I requested and they had a busy tone with every number. I had to go inside and again, they didn’t even have the order. I had requested for the gluten free cupcakes to be packed separately, but they packed them in the same box with the regular gluten cupcakes. It took 15 minutes after arriving to get the order. They could have at least given something with no charge.Show lesslngn
Horrible!
Ordered $40 worth of cupcakes and when I went to pick them up the line was ridiculous! I waited 2 hours after my pickup time and still couldn’t get them, and no refund. Tried calling and the phone kept ringing busy. Won’t go here ever again!RNChristy
Confusing App
Came to pick up free birthday cupcake reward. Even though it is free you are required to still submit payment info. If you don’t you can’t even place the order. Took us a good 20 mins to figure it out because the kids working at the front know nothing about the app or what they are doing. Just don’t rely on any assistance. Poorly made app.Show lessTaBry39
Worst customer service
I ordered online. I called to ask about order and the lady was super rude. I get they have a lot of orders but being extremely rude is unacceptable. If cupcakes weren’t so good, I’d never come
Back.rmgarcia3
No option to cancel order
I ordered and within a few minutes tried to cancel and was unable to via the app. Not user friendlyA +
Terrible Experience
Forced to download this app because the Web site’s ordering system wouldn’t process our order. Sprinkles appears to be seizing COVID-19 as an opportunity for distributing an app that has a few usability bugs (white text on a white background?) and a poor ordering process with a very limited selection. We drove here from a reasonable distance, so we’re doing this, but this whole process is stupid and other customers are annoyed as well. This is a bad app coupled with bad customer service. Nice job, Sprinkles.Show lessMonkeyMonster91
Bad cupcakes!
I was at Disney Springs . I ordered Twice in the same day , once at the store and once online via the app. I was only rewards credited for the online visit not the store visit. The app worked great to order it was too bad that the cupcakes I received were so dried out that with first bite the cupcakes broke in half as if the bottom and top halves were made separately. The cupcakes are too expensive to receive cupcakes that taste like they are 2 days old. I have ordered in other cities that the cupcakes are great. Hope this was a bad day for the bakery and not the norm. I know that chocolate is hard due to a slight over cooking dries them out. I did order all varieties of chocolate, all were bad. I do not recommend Disney Springs Sprinkles location. I hope other Sprinkles are not like this. Sandy ToddShow lesskakysast
bugs
love the cupcakes, hate the app. upon sign in it says that my email is not in their system, i tried to reset my password and it said my email was not in use. so i go to make a new account even though i already get emails from sprinkles. and it says that the email and phone number is already in use. cmon guys. this is an awful issue and the app is useless without sign in! PLEASE FIX IT!Show lessRandom cat
Great improvements!
I originally hesitated to get the app based upon the reviews but they are a year old. I took a chance and couldn’t be happier. They definitely listened and came back with a user friendly, hassle free app.TayyyyyN.
