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Amazing
Love using this. I get my cupcakes delivered to me within an hour and the delivery fee is cheap. Plus they are always handing out coupons!Paige Cropsey
Beyond terrible - can’t even submit feedback!
The new app is horrible. You can’t easily see what your point status is or visits year to date. Within the app, I rated the app as “horrible” then I clicked the button to “provide feedback” and the app crashes. That pretty much summarizes this in a nutshell.
FWIW I’m a red velvet loyalty member, meaning I’ve gone to sprinkles 40+ times in the past year.Show lessECELonghorn
Great update to the app
Much more features than the devious version. Now I can place an order and redeem my perks rewards. The ordering process was easy with delivery and pickup options.DLP9087
Rewards program with a lack of rewards
As already stated by others, this app is terribly designed. It's hard or impossible to navigate, order, view menu etc on my iPhone. Also: You have to check in to a sprinkles and purchase 15 times to get ONE free cupcake- that is, IF the app wants to work when you're trying to check in. On top of that, you can never use the app if there's a deal going on. I always go to sprinkles and make purchases when they have BOGO cupcakes and am rudely told I can't use the app or check in. Thus, I get no rewards. This is the worst rewards program I've signed up for.Show lessPurple9393
Dated App
The app is terribly dated. It’s not user friendly and the size proportions are pretty dated. What’s the point of the app if you can’t order online via the app? Oh you can’t pay via the app either! (Face palm) Instead the app has an “order online” link which takes you to the website and you have to re enter all your information. Once I’m logged into the app I shouldn’t be 1) taken to the website to order online 2) not have to reenter my information. App has no perk except unless if you order 15 cupcakes then the next is free. There should be more rewards for perks members - have discounts during off peak weekdays and send notifications perhaps? Learn from Starbucks! Redesign your horrible app!!Show lessSevadar
Boo 👎🏼
So disappointed. The old app is still the better app although it will probably lose support soon. I prefer the older app and I'm still using it. This new app is not user friendly and is not intuitive at all. I have an iPhone 6SPlus and this app is ridiculous to use on my large screen (no framing at all and the menu is all over the screen with no set default interface). Very poorly designed and excuted.Show lessAchilles_1069
Liked the old ap better
This ap is not very functional for my phone. I much prefer the old ap as the menu was easier to see and much bigger to see on my phone. This app terrible in comparison. All I really used the ap for was to see daily flavors and you managed to make that very difficult by the super small menu icon. Please bring back the old ap menu.Show lessNoscoaz
