Accessibility is amazing
Incredible
This app changed my life
Do not use NOCD
Do not use NOCD unless you want a traumatizing experience that makes you feel like you’re in a social workers office who couldn’t care less about you.
With no warning I was expected to answer a series of traumatizing questions about really challenging events. One after another. No check in. No pause. No support.
And when I started to crumble because that’s literally traumatizing and I began to open up about how hard it was it was just on to the next question.
When I began to cry I did not feel supported, at all. I was told “yeah this is hard you just have to get through it” which is not how your first session should go at all. Especially with a stranger you have no trust developed with. I had to end it early.
When I reached out to support they didn’t respond at all, even though the weekend before they were quick to respond constantly to get my money.
Nobody has checked in on me since. Avoid at all costs
Response from developer
We sincerely appreciate you sharing your experience with NOCD. It's our top priority to ensure a safe, supportive environment for our users, and we regret that your session left you feeling unsupported and unheard. Our goal in initial sessions is to build a relationship with you, balancing information gathering with establishing rapport, to ultimately deliver a supportive and effective therapeutic experience. We understand that discussing such challenging events can be overwhelming, particularly without sufficient support. It's clear from your feedback that we fell short in this instance, and for that, we are truly sorry. Your feedback is crucial, and we will use it to reevaluate our processes and ensure all users are treated with the empathy and care they deserve. Your comments regarding response times have prompted us to review and revise our messaging systems. We're grateful to you for prompting this necessary change, which we've already implemented. We understand that not every therapist-patient pairing is ideal, and we're more than willing to facilitate a switch to a different therapist should you decide to give NOCD another try. Our diverse team of therapists enables us to provide the best possible matches to meet individual needs. Our mission is to alleviate the suffering caused by OCD, and this principle guides our continual training and development. We would greatly appreciate the opportunity to directly address your concerns and work on making things right. One of our team members has already reached out to discuss your session further. Your feedback is invaluable and helps us to ensure our platform offers the best possible support to all our users. We're dedicated to learning from this experience to prevent such situations in the future. Thank you again for your candid feedback.
great
Minimum of care
I was told that this is a “minimum of care” and that they probably can’t help me, I was also told that if you miss an appointment you get a pretty large “cancellation fee”
I really disagree with this, as it’s guaranteed with my mental health that I will miss at least 1 appointment.
I know that people with ocd, including myself struggle with making appointments on time.
I was told something along the lines of “you will be charged a hefty cancellation fee if you miss an appointment, because there are a lot of people with ocd and that time could have been used for someone else”
This feels like a unnecessary punishment, and also feels highly exploitative of people with ocd.
I will not be using NOCD because of this, if I am charged a hefty fee, I will NOT be able to afford my basic survival essentials.
I’m really disappointed in NOCD after hearing such good things about them
Symptoms should not be punished nor monopolized, im better off just paying out of pocket for a real in person therapist… because It would cost about the same
Im disappointed, very disappointed, it’s incredibly wrong and even offensive
Response from developer
Thank you for your honest feedback. We're sincerely sorry to hear that your experience with our service did not live up to your expectations. We understand the specific challenges faced by individuals living with OCD, and our cancellation policy is in no way intended to exploit or punish anyone. Our aim with the cancellation fee is to ensure that all individuals seeking our services have access to the support they need, and when appointments are canceled on short notice, it can prevent other users from being able to schedule in that time slot. As a gesture of understanding, we waive the first cancellation fee because we know that unexpected situations can arise. However, we understand your concerns and are actively reassessing our policies to ensure they are fair and sensitive to all users' circumstances. We would appreciate the opportunity to further discuss your concerns and explore ways we could address them. Please reach out to us directly at info@nocdhelp.com Again, thank you for your feedback. It plays an essential role in our continuous efforts to improve our services.
It was alright
Response from developer
Thank you for taking the time to share your experience with us. We're glad to hear that you found the program structure beneficial and that our sessions have provided you with tools to manage your OCD. However, we're sorry to learn about the issues you've faced regarding scheduling and notifications. Your satisfaction is our utmost priority, and we regret that our service has not lived up to your expectations in these aspects. We understand how crucial consistent therapy sessions are, and we apologize for the inconvenience caused by the cancellation of appointments. Concerning the notifications, we designed our system to ensure users stay updated and informed about their therapy sessions. However, your feedback suggests that we may need to reassess the frequency of our communications to better suit our users' preferences. We would really appreciate the chance to further discuss your concerns and find a solution that caters to your needs. Please contact us directly at info@nocdhelp.com so we can provide more personalized assistance. Once again, thank you for your feedback. It helps us improve and provide a better experience for all our users.
Game changing!!!
Pedophilia ocd????
Garbage. Science doesn’t exist within this app.
Allow me to explain:
Their solution to your intrusive thoughts is to just sit with the intrusive thought. There’s no further instruction after that. The person on the recording basically brings you to a meditative state, tells you to accept the intrusive thought, and then abandons you in a perpetual loop that is so detrimental it could bring someone to suicide very easily (which is a highly regarded concern with intrusive thoughts specifically). This app definitely does not have five stars; everyone I have talk to who has used it feels the same as me. They are faking their reviews, and this app has such a little science behind it is disrespectful. This bafoonery (yes I made that a word) needs to be taken down from the App Store immediately. Wherever is Steve Jobs when you need him the most? Smh
Response from developer
Firstly, we appreciate the time you've taken to express your concerns about our app. It is our mission to provide a useful, science-based tool for managing OCD, and all feedback, both positive and critical, helps us to continuously improve. We understand that you have strong feelings about our approach, particularly with the method of handling intrusive thoughts. However, we would like to clarify a few things. Our founder does indeed suffer from OCD, and the creation of this app was fueled by a personal journey and a desire to help others navigate through similar experiences. We sincerely apologize if there was any misunderstanding about this. The method you're referring to - sitting with the intrusive thought - is a core component of Exposure and Response Prevention (ERP) therapy. ERP is widely recognized and endorsed by numerous medical and psychological associations as the most effective method for treating OCD. It's backed by extensive scientific research and numerous peer-reviewed papers. We agree, it can feel counterintuitive or even uncomfortable at first, but the objective is to reduce the fear and anxiety associated with these thoughts over time. It's important to note that this approach may not be suitable for everyone, and we always recommend that users seek professional guidance in conjunction with using our app. Regarding the reviews, we assure you that each one is genuine and from an individual who has used our app. We value honesty and integrity, and it would go against our principles to manipulate reviews. Apple has strict rules against such practices, and we comply fully with all their guidelines. However, we understand that not everyone will find our app helpful, and that's okay. Each person's journey with OCD is unique, and what works for one may not work for another. We're sorry to hear that your experience didn't meet your expectations, but we are always here to listen, learn, and improve. If you have any further concerns or suggestions, we invite you to contact our customer support directly, care@nocdhelp.com Thank you for your feedback. We hope that you find the resources and support that best suit your needs.
