Leave a Review Indego Bike Share
Pay at kiosk
Let people pay at the kiosk so they don’t have to download a horrible app that doesn’t workalex 112453
Would not let me log in
Took my money, but will not let me loginBasicRich
Bad UX
Every other city has figured out how to do this seamlessly, the app experience is terrible. Making and account and getting everything verified takes way longer than it should. Too many steps for renting a bike as a tourist for half a day.Ya Boy Adam
App Review
First of all, I would like to say that using this service is a great way to get around the city. Though I use this service everyday, it can be unreliable because stations are often ‘unavailable’ and many times the bikes have maintenance issues that make riding difficult. Overall, I will continue to use this service but if another business like this came to Philly, I would absolutely try that. Not to mention, the customer service reps are a hit or miss in my experience. I’ve dealt with very rude agents who have handled issues poorly when I’ve called about station or bike related issues.Show lessRachel E C
Attitude and approach to customer service is frustrating
Customer service standard is cheap.
Indego is a miser. Will suspend your account for as little as a penny with no warning. Very inconvenient when your at the rack just about to start your work commute. Also, they won’t take my debit card for my transit spending account, issued by my employer. It works perfectly fine for Septa and NJT. Was told it only take cards issued by banks. Just a sneaky form of discrimination and exclusion. Customer service rep condescendingly kept repeating we only take cards fdic insured. They have more respect if it wasn’t a monopoly. I’ll still use as it’s the only city commuter bike service.Show lessipeeked
Good in theory
In theory this is a great service. In practice it will leave you stranded or walking all over to try to find the elusive station that is both online and stocked with bikes.
I want to like it, I really do. Maybe once they can reliably stock bikes where masses of people are getting out of work, I could use the service without anxiety about not having access to a bike to get home.Show lessJoJean
Would give them 0 stars if I could
While the convenience is the only real selling point, the bikes have issues 70% of the time, whether the gears don’t shift, the seat is falling off, or a tire is completely flat. And if by chance you find a working bike the station could be down and you may have to walk 5-10 blocks to find another working bike. I know they can afford to maintain the bikes/stations but they choose to do the bare minimum. They will also wait to rack up charges and hit you with ebike fees out of the blue. It’s really frustrating because there aren’t many alternatives.Show lessEhjvggjv
Was this app made by a child?
Scammed me for 2 trips and both times, with different emails, wouldn’t let me login. Thanks for the horrible experience!!Kauwhdbdisidjydsi
Buggy app
Does not let me save edits to profilecaleb.196937194858582
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I buy tickets on June. I never ride bike on July But they charge me one month fee?！I agree ride bike is good for environment. And it is cheap for riding bike than take bus.Ony twenty dollar a month. But I NEVER AGREE CONTINUE BUY TIKETS AND NEVER RIDE BIKE ON JULY. WHY CHARGE ME FEE!!!玛格达爱钢琴
