Leave a Review Indego Bike Share
Quality Bike Share
Honestly shocked by the number of negative comments here, namely towards the customer service. I have had bikes not check back in correctly, minor billing mishaps, and questions all addressed within minutes through the text service. The bikes aren’t always the best, but it is a major city’s bike share, they can only do so much. Overall, the monthly pass pays for itself many times over if you compare it to SEPTA rates, especially if you have a regular commute. Definitely recommend, don’t be scared off by the negative comments.Show lesspaul3250723
Amazing Bikes
Yesterday was my first time riding the Indego Bikes with my family and friends, we had no idea how to use to but eventually we researched how to use it and when we rented them to ride around the city it was fun. We all rented the electric bikes and rode from Drexel to Strawberry Mansion and from Strawberry Mansion to Drexel. We rode for 30 minutes then put it back and took a break then unlocked another bike after our break. It might not be the best price but it’s a good way to hangout with family and friends. So I would definitely recommend anyone to use the city bikes, sure it’s a lot of money, but you can just get the guest pass that expires the next day.Show lessPhillyninja
Never Make Apps Again
The entire development team for this “app” should be fired and then sued. I don’t even know where to begin with the broken and ugly areas of this dysfunctional piece of trash. Do I begin at the fact that when I open the app it suggests that I download the app? Do I start with delivering the message that 2007 called and wants its app back? Do I start by pointing out that this “application” is nothing more than a crappy web browser? Do I begin with its broken API and authentication problems? I can’t even create an account much less login or pay for a rental bike. My friend had to ride on the back of one of the bikes with me because of how broken this so called “app” is. I’m surprised, given Apple’s standards of quality for what is allowed in the App Store, that this app even passed their QA approval process. Imagine being a company, and designing an app you so obviously have never used yourselves. Sad, just sad.Show lessSephethus
2 start for quick
2 stars for quick customer service
The app is confusing and frustrating
Thanks for ruining our afternoonAdnjpy
Awesome customer service!!
Shoutout to Chris and Deb for being the most amazing people on earth! My friend and I got a day pass and didn’t realize we had to change bikes every 30 mins. These two from customer service cleared it up in 2 mins! Amazing service!!aliee.b
Customer service is great
Didn't realize that you have to return the bike after 30 minutes with a daily pass... We got charged $20 in extra fees but Deb was a phenomenal help in getting our charges revoked when we called. Great customer service :)abearwolf
App closes down
Typing in my username and the app closes down. Also had trouble accepting payment. Garbage app through and through like most public transportation apps.CP112243
Issues but great customer service
This was a great way to get around the city. I did have 3 issues, 2 where the bike did not check back in and I was unable to check out another bike and 1 where I was overcharged; however, the customer service department fixed all issues immediately. Very friendly staff.Nadya M
What a cool company
I used this app when I was visited Philly. I was mostly in City Center so the convenience of have a docking station on every corner was great! I ran into a few problems with docking the bikes. Like how my bike would be fully docked and locked but the app wouldn’t recognize it and continue to charge me for my time. I called tech support and they were so nice and accommodating. They told me I didn’t need to call if I didn’t wanted that they have a number to text that is just as convenient. Other than that, using the bikes was a great experience. When I left Philly, I guess I selected a renewing service with the bikes that I wasn’t aware of and called tech support to cancel. Every time I’ve called Indego, they have been nothing but nice and easy to work with. They refunded me my money and I left with a great experience. I don’t usually leave reviews but after using Lime, Lyft, and Rider services, I think I’m in love with Indego. They have a few kinks but overall, I am throughly impressed!Show lessNicknameDawn
stranded
as much as I appreciate the convenience of these bikes, I don’t appreciate being stranded miles away from my home and being forced to spend more money on the subway or on an uber to get home, only because Indego doesn’t provide 24/7 support, or because the app goes down. This has happened multiple times and with zero effort on their behalf to make things right. I have never been offered any monetary refund and yet time and time again I am left miles away from home only to be left once again paying for an alternate route home. It’s getting old.Show lessnicknamelssthan30characters
