Leave a Review GDO System™
Poorly supported
I really want to like this system, but it just isn’t supported well at all. About 3 months ago the notification badge stuck on, and nothing will clear it, even a complete app reinstall. No one answers the help emails I’ve sent.
Sometimes the app will actually control the door. But the status indicators are often incorrect, and the notification system isn’t robust.
The battery backup doesn’t always work. It’s supposed to keep the battery topped up, but a few times I’ve found the battery pack dead. The pack is fine, it charges fine in another charger.
Today the wall keypad decided to stop working. Wiring was fine, sensors were fine. I ended up having to kill power to the opener and reprogram the travel limits before the keypad would work again.
There was a lot of promise with this system, but that promise was mostly undelivered. As a “smart home” gadget the GDO is mostly a failure. To this day I have no idea if the WiFi implementation receives security updates, which almost certainly means it doesn’t. And even the hardware itself seems buggy.
In summary, Ryobi had a good idea on its hands, but they should have put a lot more thought into the tech. I’d look elsewhere.Show lessupstreammuse
App needs a lot of work.
This is my second Ryobi Garage door. My first opener worked flawless each time I wanted to open it from the app, be it at home or in another state if I needed it to. Ever since they switched to the wireless "hub" system, app has been total junk. Prior to the "wireless hub" it was hardwired and all internal. It's a crapshoot if you will get the app to work when you need it to. The App or garage door is constantly disconnecting either from my home wifi, or I suspect from the Ryobi server side. It will work one minute for a few hours and then nothing. Sometimes it won't work for hours and then it finally works. Each app update has not fixed the issue. If you are looking to by this garage door opener for the convenience of controlling it from your phone, look elsewhere.Show lessApny2nv
Garage door and App
I’ve had this system for quite a number of years no issues with the operator or the app until today, with that being said I give it five stars based on the fact that I have not had one single issue until today. Currently the app is reporting one bar on the back up battery I’ve tested two batteries both are fully charge but yet it still shows one bar for each battery I’m OK with that.Show lessRayTechNY
Decent App
This app does have some bugs but ryobi seems to always try to deal with them in a timely manner. As far as not being able to consistently open and close the garage with the app, I am pretty confident that is due to wifi issues. I got the Orbi wifi extender and have since had not one issue opening and closing my garage remotely from basically any location. I was even vacationing in Hawaii and opened it for my father with no issue. It is very responsive now. Whether I’m on wifi or using phones LTE, I can open and close the garage every time. Overall 4 stars because I think people’s issues are not really with the app.Show lessdjsaxman
Great when it works
Set up is a little confusing but once it was set up it seemed to work great for a year, then I got an Apple Watch and now everytime
I try to use the open close feature on the watch it logs my account out on the phone which I then have to get out and log back in which defeats the purpose of the watch app all together, so fine I just won’t use the watch app but now I can’t even keep the door connected to WiFi, nothing has changed but now it just randomly disconnects from internet and I have to go though the entire setup again I’ve all but given up on upswing the notifications and WiFi with this door, instead I got an extra ring contact sensor to tell me if the door is closed and a Wyze cam in the garage to double check. This part is more a review on the opener itself rather than the app but anyone who has kids knows Ryobi needs to change the “lock” button on the indoor keypad. This should not be a one press and lock out all your openers. It should be an app only or very least a passcode required to lock and unlock. Way too many times I come home from work or go to leave in the morning and can no longer open my door with the car opener or the app so what is the point 🤷🏻♂️Show lessAmish hawkeye
The app is junk and the support is worse
The garage door is great this app is just awful and the support for it is far worse. I get that Ryobi got slapped on the wrist patent infringement with this garage door opener and app but if you are going to keep it for your customers at least make it worth having. Their updates say they will resolve the issues but it never does and they try to claim only a few users are impacted by the bug which highly doubt I believe everyone is impacted. Also don’t bother to send any emails to the support team those are basically never answered. Just a worthless application to have unless you are looking for something that is constantly messed up and does stuff like indicate a notification for you but their is nothing for you to clear to get rid of the notification reminder.Show lessMarc3583
Works great!
I don’t know why so many people are having trouble getting this app to work. I have iPhone 7plus so older phone, too and it works every time. I don’t even have to be on my household WiFi for it to work. Once everything is synced up, it works even over the cellular network. It just takes 5 or 10 extra seconds for the system to respond because of the remote connection but it does the job every time.Show lessKwikkordead
Terrible terrible terrible
The app is a convenient feature of course, however, don’t ever leave home without the opener, or you won’t be able to get back in your garage until you have the opener. I have deleted and re-downloaded numerous times because, the app constantly kicks you out and signs you out, then won’t let you sign back in. You have to reset every single part of the device with the exception of the remote. It will work for about 5 days, then does it all over again. Do not waste the extra money on this opener. It does nothing spectacular that a regular opener won’t do. As for the app, major waste of time and effort, only to cause you more frustration. At this point, I’d rather rip the crap off the ceiling and open and close the door by hand.Show lessMustang415j
Hunk of junk
I’ll log in, turn in the Bluetooth while I do my thing. Later when I’m ready to shut everything off I’ll reopen the app. It hangs while trying to connect. I have to swipe to close the app and reopen it. It’ll automatically log you out. I go to log in, enter my email and password. If the password is wrong an error screen will pop up but there’s no way to close the keyboard so you have to hit return on the keyboard to get the same message pop up. The keyboard will go away then. Now when you go to retrieve your password there’s no way to do it. You enter your email address but in order to hit the “forgot password” option you can’t. Wanna know why? Because it’s so darn low and, you guessed it, no way to lower the keyboard. Hunk of junk. This has been ongoing. Should have bought a competitor’s product.Show lessBufftbone
App...What’s the point??
What’s the point in having an app for your garage door opener when it NEVER works?!?! Not only does it not work it Continues to tell me my password is incorrect yet I am “not authorized” to reset it...WHAT!?!? Makes no sense at all! It’s as pointless as the remotes for the system turned out to be. After resetting those several times I finally just stopped trying and started using my front door again rather than going through my garage. Somewhat of a pain to have to go in, open the garage door and then pull my car inside but hey people did it that way for a long time. Just goes to show you that sometimes advances in technology are worthless. It’s a shame this one turned out to be one of the worthless ones.Show lessDee052175
