Leave a Review GDO System™
Works as advertised
I have had almost every garage door opener manufactured to date. I recently had a martin garage door go out on my three bay garage. I decided to try the this Ryobi because extras that can be added along with a easy battery backup. It installed in less than two hours with the addition of a extension for my 10’ door. I have a iPhone 8 and the app has worked great. I live in the Rocky Mountains of Colorado and I have opened and closed the door from the backside of my property approximately 1 mile away. There is a delay though I have not had it delay more than 20 seconds. It is easy to know if the garage door is opened or closed because it states it on the home screen of he app. Great product and will be changing the other two out as required to the RyobiShow lessIFlyAg
Lots of hardware and software issues
Software leaves a lot to be desired in terms of ease of use, reliability etc. seems unfinished and unsupported. The connection often seems up yet the door doesn’t go up or down, again without any indication that would be the case.
The door sensor is particularly terrible. Although I have it as close as possible it no longer seems to detect the door going up, ever. Which is weird because I think it is in communication- the door wouldn’t actually go up without that. I have replaced the undersized aaa battery and re-linked them just to be sure. Nope!
If you want a smart garage door opener look elsewhere. This one is lacking in the engineering and quality department. As a dumb opener it is not bad although at times the down limits are fussy.Show lessZachgotsauce
One star is too many
This is easily the worst app I’ve got on my iPhone X. It doesn’t work with Touch ID or Face ID. It fails and logs me out constantly. It often hangs trying to connect to my openers. I’ve got 5. Sometimes it just fails to open or close a door, but may randomly choose to do as asked several minutes later. If it doesn’t act at once you have no idea if it will do so later
Setup is infuriating. You may think you have done it but at the end of the process it usually tells you there has been an 1101 error. No idea what that means. Of course the app then restarts and you have to log in again without Face ID. It probably didn’t work but sometimes it does. You just have to keep trying. It’s not the Wi-Fi system. I’ve got a Wi-Fi hub in my garage. It’s not the password because I don’t have one.
I’d like to know if my doors are open or closed but that requires installing a relay hub. I’ve never succeeded. One came with each door so I’ve tried several. None worked. No documentation will tell you this but you are supposed to add it like another opener. Even when I thought I had succeeded I have no way to know. Use the app menu and select garage door hub and it just sends me back to the main screen
If use of this app is important to you, return the Ryobi opener before you install it.Show lessSF Reno
“Awful” would be the right word...
To describe this application. It crashes on a regular basis. When it does open its like playing roulette if the controls will function at all. On a day when the controls do work one has to tap on door up or door down for up to 15 seconds to see any action, if you don't tap you never know if the up or down command is going to happen, it could just get ignored. The support is friendly but not effective, they replaced everything at one point and all the same problems still exist. This is because the problem is with the software and APi, not the GDO. For some reason Ryobi has decided to mail their efforts in concerning this app and the GDO APi and cloud pieces. This app deserves the worst grade possible, an F. I don’t like writing harsh reviews and I try to be positive whenever possible but I really have had a bad experience with this product.Show lesssirobin171
CRASH!!!!!!
So first the app wouldn’t sync with the GDO. So I stopped trying after a few weeks. This was a few months ago. Decided recently on a whim to try again. It worked!!! Great!!! Closed the app, tried again. No issues other than I have to keep logging in every time I open the app. Found there was an option to correct this. Turned on auto login then CRASH!!! Now I can’t open the app at all. Tried it on my wife’s iPhone. Same. The little bit of features I was able to find didn’t seem worth it nor did the open door notifications work. Is there a feature to lock the door when I go away? I was looking for it. Maybe when you fix this crash issue you can work on that as well. Waiting for the next update, which I hope is soon because I can’t use the app right now. As soon as I open it, it crashes.Show lessJamalB...
Horrible app
The first problem is that I have to log in constantly. Keep me signed in rather than making me constantly enter my user id and password. There isn’t even an option to save the password or use touch id. when I finally get logged in it takes forever to load the GDO, and sometimes just gets stuck and clocks. This happens every time I get kicked out and have to log back in which is incredibly annoying. Also, it never completes the WiFi setup. It looks like it does because the green blinking WiFi light turns solid but I keep getting kicked out of the process and have to start over. This app is useless since it won’t complete the WiFi setup so I can’t use this for anything. When I try to troubleshoot or look at the FAQs all this app shows me is the same stupid video. When I click on a menu option take me directly to that option, don’t make me try to find what it want. I’m already annoyed and need help which is why I’m going into those sections but all I get is some stupid video about how great Ryobi thinks this garage opener is! What a waste! If you put technology out there to use then at least make it work!Show lessBeezou11
Awesome features!
This app is amazing! The ability to open and close the garage door and see the status is fantastic; along with turn on the accessory ports.
A few times it has been slow to in the “Loading GDOs” screen but it’s improved significantly with updates!
I was able to control the GDO in real time from over 150 miles away!
Poor ratings need to be considered with a grain of salt; this app only gets better as updates to fix issues are rolled out.Show lessKyle2019
The app opened once - doesn’t work at all now.
Once, literally opened once and now it crashes every single time I open it. I have tried hard rebooting my phone etc. and it always crashes. The garage door opener works fine and is pretty cool, but extremely disappointing the app is useless. I’m surprised there isn’t a class action lawsuit, I’ve seen quite a few people with identical issues.
This means none of the app features function on the unit, this drastically reduces the usability of the unit. Knowing what I know now, I will probably never trust a ryobi app controlled device again and instead choose a competitor. Maybe even switch out my future drills, yard equipment etc for another vendor considering the lack of support.Show lessdigunderground
Changed my life after 1.22.2
When I first purchased the garage door, I was excited, had all the bells and whistles, looked great. Installed the app, had issues getting it to connect. Only works on 2.4Ghz and I had 2.4 turned off. Then it worked fantastic for about a month. It helps with my mild OCD and not having to turn around again and again. Then it stopped, had to re-do, worked for awhile, then re-do, repeat. I had about given up. Still happy with the opener, but annoyed by the frequent dropping from WiFi, poor alert capabilities, and drop of iPad version.
This all changed after 1.22.2. I gave it another go. It’s been fantastic and reliable. Even lost power to the house a few times for 4+ hours and reconnected to WiFi without intervention. Alerts are now consistent on my phone for open, close, after hours, and the iPhone version works on the iPad.
Between the app, all the accessories on the garage door opener that I can control remotely, and the opener itself, it’s absolutely wonderful.Show lessAttilaDHan
Not so smart garage door opener....
I was excited at first to purchase a WiFi capable opener that had so many options and accessories. I’ve had the opener for almost a year now and have had countless issues with the app and it’s functionality. The app constantly freezes and before I can blink my eyes, it errors out and I have to log in again. It’s frustrating at the least especially when I’m trying to leave in a hurry. Today’s most recent experience is that of utter frustration. I backed out, clicked the opener button and nothing. I TRIED to log into the app to close the garage door but alas....error....logged out. Now I can’t log back into the app. I had to physically leave my vehicle, press the button on wall to close the door and guess what....nothing.... ^#&$@!!!! After stomping, yelling, standing on one foot and grasping my left ear lobe I finally managed to get the door to close. However, I’m still unable to log into the app. Basically I have a fancy opener that utilizes only half of is advertised extra functionality. Awesome.....Show lessKaz Man 1679
