Leave a Review GDO System™
Horrible! Absolutely garbage app!
UPDATE: App is still garbage. I just saw an update thinking they would fix the known issues. Still have to put in your login information everytime you open the app. If you close the app and open it back up all you see is a Loading GDO screen. You have to force quit the app to then put in your login information. Such a worthless app!
This application is absolutely terrible. You constantly have to sign in even with all the settings being selected to store your information and to log in automatically. The status of the garage door doesn’t work. It will say the garage is closed even though it’s open. I’m thinking I should have just gotten a Lift Master. I know their app actually works!Show lessUtahute88
False advertising
All of the cool videos and hype about this garage door opener and how you can use the app to control and monitor your garage activity... false! If you’re ok with a great GDO and horrible app then here it is. I hope RYOBI app developers get their act together and produce a solid app that lives up to the ryobi name and compliments their product line. FIX THIS APP!- from a market standpoint preferably before Black Friday and Christmas. Actually read the customer reviews and take action!
Pros:
The GDO itself is awesome! Installation was fairly easy and product seems very durable.
I would say that productwise this GDO (not the app) is the best and most innovative in the market. Despite a horrible app it would still be worth the buy.
Cons:
The app simply does not work. Point blank!
- does not maintain your login credentials
- does not track and maintain garage door activity (as advertised in videos)
- does not give accurate position of door (I.e. tells you that door is down when it is up)
- very slow to load or doesn’t load at all
- multiple error messages
- no technical support available for this app (only the product itself)
- bug fixes and updates seem do not resolve core functionality concerns (actual fixes vs. Pseudo fixes)Show lessTryin2getcoins
Poor performance
Using the app, sometimes my garage door opens right away. Other times it takes 10-20 seconds. Other other times it doesn’t open for 10+ minutes, by which time I’ve already opened the door some other way and driven away, only to find out later that the door opened when I was miles away from home. There should be some time window where if the door hasn’t opened from the app command it just drops that command.
Other improvements would be making a functional watch app that actually opens or closes the door. It’s never worked on my watch. Also, with iOS 12 and the new Shortcuts app this is a chance for Roybi to make a pseudo-HomeKit simple open/close function that I can call from Siri or the widget screen. I’m sure that’ll never happen though, it seems like this app is all but abandoned.Show lessEnvy Belmont
App works as intended
I notice that the issue people are having with the app is them not following setup install info correctly ,if u jump a step and find that your on screen display don’t say door open or door close on phone screen simply hit the (remove account) red button and start set up over again and go slowly and follow on screen instructions and this is if you had set up the garage components correctly ,so in other words if u have it working via your phone or tablet but u just not getting notifications then this is what u need to do to fix that issue ,most app works great for me after setting it up the correct way love it .Show lesscutebwoy
Works well, please add override lock feature
This works swimmingly, but please add a feature to a new version that allows the user to override the lock feature on the keypad located inside the garage. Due to the design of that keypad, an unsuspecting user or child can inadvertently lock the garage from use of the remote controls (as designed, no issues there) but also from the app. Because the app has security built in already it should also allow the ability to override the lock feature. I encourage others to try this as well. Thanks.Show lessByrt Songy
Terrible
Save yourself some frustration and do not buy this product. App randomly stops working and will not reset to connect with GDO. Invitation from the app to allow others to join the use of the product does not work. Even something as simple as “Clear Log” for clearing out the open/close history of the app does not work. When the app does work there is a significant delay, which is not warned about in the manuals. The sensors are so sensitive that the door cannot be shut in midday. This product does not come with an exterior keypad, as does every other GDO on the market, so when the app stops working you have to use an alternative entry into the garage to use the interior keypad. Product manual not accessible on app. I truly cannot warn you off enough.Show lessCantstandit42
Ruining GDO Systems App
The app is absolutely worthless. I have installed it several times on both an iPhone 6 and a Samsung Galaxy 7 phone and the app does not work on either platform. I get no Alerts that the door has been opened or closed and the graphic interface does not show any activity whatsoever. In addition the Apps activity log shows nothing. The app is totally worthless and I do not trust that it won’t open my garage door when I’m not around or allow someone else to do so remotely. I have had to remove my garage door opener from my wireless network. I tried using Ryobi Tools automated ticketing system for help and have called the support # several times and have gotten nowhere. Not even a call back nor an email. I do not recommend you buy the Ryobi garage door opener or at least do not use the app unless you’re willing to risk the security of your home to worthless appShow lessJonny-Cool
IPhone app good, Watch app not so much
If all you want is to use your iPhone to open your garage door this works fairly well. I am happy that they offer an AppleWatch app, but it rarely works. I also continue to experience the log outs. Not sure if that is because of the AppleWatch app or not, but it is in no way fixed. When it does work from the watch it is great. The iPhone (when it logs in) is reliable on reporting the correct status and opening and closing the door. I have found I can not trust the AppleWatch to be correct. If they can just get the log in problem solved and the AppleWatch app to work a bit better I would be a 4 or 5. The only other miss, which is not really this app’s problem, is the lack of HomeKit integration. Being able to use Siri to turn my lights off and on is amazing. Being able to use Siri to open the garage door would be off the charts. Also, if they offered HomeKit, I think that would also fix the multiple user problem.
If you are reading this because you are in the market for a garage door opener, the basic iPhone app does work. The garage door itself is wonderful and I love the ability to add add on accessories to it.Show lesscyclista
Great if only one user
App has been very functional for me except for one big flaw: I cannot get it to work for multiple users. Ideally, my husband and my kids would all be able to use the app, but there is absolutely no multiple user functionality that I can figure out. Wouldn’t it be nifty if I could also allow other people to access the GDO (maybe a cleaning lady who is allowed to access it every Tuesday between noon and 4), or the UPS guy (like Amaozn’s new secure home delivery system launch recently).
At the very least, having an easy way to give family member access is a must.Show lessprofmacdaddy
Worked Fine Until The Last Update...
Worked like a "champ" until 8/27...but after the last update it has been a bust. Totally unreliable and useless. Too bad...I was really impressed and recommended this system to neighbors...now I have to go find them and correct myself.
I guess it's back to some other brand again...
UPDATE....
So after contacting tech support, they finally got it working again. I'm glad to see it! It's a great idea, and when it works, the execution is unsurpassed. I'd have given it 5 stars if it worked flawlessly all the time, but I am appreciative that they did contact me and made it work again...thank you!Show lessTMCinDC1
