Leave a Review GDO System™
Total garbage
I rarely write reviews but I must take exception to that so no other people buy this piece of junk. Let me preface this with the fact that I’m in technology and mechanical so I know what I’m doing.
From the day it was put in, the door wouldn’t respond to the remotes unless you’re two feet from the door, the app hasn’t been stable since the beginning either. Tech support sent me a longer piece of wire to install on the circuit board which added a foot to the remote operational distance.
To add insult now, the app now won’t add a door now that I upgraded my WiFi. It stays hung up on the ‘plus sign’ to add a new door.
I’ve had this opener for over three years now and I’m putting my old sears back in this weekend. At least that one worked from 40 foot away.
Oh and forget about the air hose attachment. It takes almost a half hour to pump up a tire from 8lbs to 40.
Get your act together ryobi and developers of this app. This single product combo has made my mind up to never buy another ryobi product, and advise friends and coworkers to avoid. Even if I had another free one, I wouldn’t want it.Show lessphantomaudio72
Less than useless
Some time in the past couple weeks, the app had changed. I could live with it sometimes failing to send a command or giving an incorrect status of the door once in a while. Annoying to be sure, but I can live with that if I know they’re actively trying to fix the app. But now, the app forgets my password, which to be honest is a low priority password for me so I can’t remember it. No problem, just reset it, right? WRONG! The app provides no way to reset the password, and I can’t set up a new account as it allows only one per email address.
So, until this situation is corrected, my advice and recommendation is to NOT purchase a Ryobi Gardner door opener. It’s more expensive than the competitors and this “Feature” is useless.Show lessWVNewsReader
Horrible App
I have no idea what happened, but this app is garbage. I’ve had my GDO a few years. App wasn’t perfect, but it functioned exactly as it was supposed to. Never had an issue in the years I’ve owned the GDO. All of a sudden, there’s some urgent firmware update in January/February 2020 that HAS TO BE UPDATED otherwise the app will cease to function. I’m still not sure what the problem was. Anyway, I do the update and, of course, the GDO app combined with the new firmware is absolutely horrible. I’m pretty sure the app has now crashed. I can’t even use it at the moment. So, for about 3 years the entire system worked perfectly for me, and now, due to some required update I’m not even sure why I needed, the app is complete garbage... way to go Ryobi.Show lessKS1680
Latest update fixed all issues
Before the update, the app did work to open & close my garage motor, but it didn’t show the status of whether it was open or not. After the latest update, the open/closed status shows correctly and I even started to get push notifications like I’m supposed to. The app even shows a timestamp of when the door was last opened or closed. I’m glad the devs got this app updated - better late than never! CheersShow lessmistasage
Useless
Knowing if my garage door was opened or closed while I was away from home is one of the primary reasons I chose this opener. To do that you need the app to work, and the app has not functioned once for me. It’s a convoluted system that uses a sensor on the door, a hub, WiFi on the opener itself, and the app. The app has not completed pairing of the sensor after multiple tries over two days. It gets hung up on a screen that says “loading sensors,” and indicates a problem with the server. On top of all that, the only way to try again is to go through the ENTIRE setup for the opener (doesn’t let you just try to pair the sensor again). Very frustrating, as this is literally a safety issue. Horrible reviews all over the web for this. Should have read them before I bought.
RYOBI NEEDS TO FIX THIS!Show lessTRSancho
The app is total JUNK!!!!
I’ve had the garage door opener for 3 months now and I’ve only been able to use it twice where it has worked like it should. For those two times I was able to open the door with the app and close the door with the app. And only one time was I away from home when I did it. So here is what I’ve been having issues with. Right now it shows the door closed. I pressed the open button and it actually opened. But when I went to tell it to close it didn’t. I had to go hit the button. Before opening the door I was able to turn on and off the air compressor using the app. But after opening the door the app would not turn the air compressor on or off anymore. And now it won’t even open the door using the app. I have good WiFi in the garage. I have a wired access point in there. So good signal. Can’t blame it on that. The relay hub is within 15’ of the door. Can’t blame distance. On top of the app issues... I also tried the camera add-on and even tried two different ones and couldn’t get those to work either. I ended up putting a $20 Wyze Cam on there in place of the $85 ryobi camera. Overall there isn’t anything overly spectacular about the opener. I wanted it for the app and battery backup. There are others out there. I would suggest looking at those.Show lessNate B
Update killed the app
The app was at least allowing me to open/close my garage door (even though nothing else worked) but after the latest update even that isn’t working. Tried removing and re-adding, went through the setup multiple times, but it gets stuck on “Pairing door sensor with GDO.” They don’t appear to even care about these poor reviews as nothing appears to be happening to fix all the issues people are reporting. Really sad.
Edit: So the latest update finally allowed me to add my GDO back, but during the setup, it wouldn’t detect my sensor. I killed the app then re-opened it and it worked. Shouldn’t have to go through this to get it to work. I won’t be updating again.Show lessAtl's King James
1.23.4 Still So Frustrating
Prior to version 1.23, the delay between tapping manual open or close in the app and the door actually moving was up to a minute long and sometimes required up to four taps spaced about 15 seconds apart. But it opened or closed the door 97% of the time.
As of 1.23.4, the door now opens or closes instantaneously when tapping the open or close button, but only immediately after opening the app and while it is in the foreground. If I go to another app, then come back to the Ryobi GDO app and tap the open or close button, nothing happens. I have to manually kill the app any time it leaves the foreground and reopen it to get it to function again.
So I’m glad there’s immediate response now, but definitely not at the expense of having to kill and reopen the app every single time I use another app.
Another thing that is now broken where it worked before is the real time door position text in the app. Now the text cycles between (door name) opening, closing, open or closed when the door is in motion. Didn’t do that prior to 1.23.Show lessDecadeindc
No worky No mo!
I have had for 3 years now your Ryobi GDO system and loved it until recently. I always used the GDO app to open and close my Ryobi opener for myself or guest when not I’m not home. Now it doesn’t work thru the app?It has been synced with WiFi and will show status(open/closed)when I open and close with keypad or w car openers but can’t control light or opener with app. Just has the spinning icon twirling,but nothing happens? Really used this feature a lot. Feel like it’s an app issue not a problem with my Wifi or device since everything else works and function properly. Any help? Thanks!Show lesstextim6771
Worse Garage door opener ever
Home Depot should be ashamed selling such horrible equipment. The wireless keypad only works 50% of the time. I have called support on this issue over 20 times. I am being told they had to stop selling hardwire keypads because they stole that technology from Chamberlin and were sued. The latest is the camera stopped working and has not worked in over a month. They sent me a sd card to update the system and firmware. I preformed it. Still can not connect to server. I call them only to be told that the phone app needs a update. You would have thought they would have tested this before they told customers to perform a update. The latest update is on 1/29 the update will be available in the APP store as of now 9:10 it’s not available. I just wish Home Depot would give me my money back so I could by a Chamberlin unit.Show lessI hate Ryobi
