Leave a Review GDO System™
LOCKED OUT
Let me start by saying I really like Ryobi cordless tools. I own several and am about to add a water pump as well. Also, I really like the actual openers (powerful and quiet). The app, on the other hand is maddening. Often I get home and find it won’t open the doors and recently I’ve found if I turn my phone off and on, it MIGHT work. But that’s a hassle and takes time. Often I find I’ll need to put in my email address and password in to gain access. Again that’s time consuming and annoying. Now, I’m completely locked out. It’s requiring me to log in but my password no longer works. And whenever I attempt to log in I get an ‘ERROR’ page that has no way out. I have to restart my phone to get back into the app. I haven’t found a password reset button. Please fix this app!!!Show lessgpyci
Please make this app better!!
I am begging you, these garage door openers are expensive and the fact that the app barely works is so frustrating! I haven’t been able to log in on my for three months. I’ve always had major issues and some of the issues I’ve had are terrifying. Once I could get the app to open my door so I used the key pad instead and then three hours later in the middle of the night the app decided to work and opened my door at like 2am!! I thought someone had hacked into my app and opened my door! That is a huge safety issue for me.
If any one is looking to by the opener go for it but do not rely on this app!!Show lessiluvhellokitty<3
When it works super!!!
I love Ryobi products most of my tools are ryobi so it made sense for me to get the garage door plus it’s quiet as hell opening and closing with my 300lbs plus wooden door!! When the app works it’s so nice I could open my garage for my family with I have 100+ miles away but lately this app has been so unreliable! Some times it loads but won’t activate when I tell it to open or close. Other times I open it up and it just gets stuck at the loading Gdo’s screen and won’t let you do anything else and it just keeps loading until you close the app. There doesn’t seem like there is much support for this app either. So just be warned!!!!Show lessJ2tallrich
I’m a Ryobi fanboy.. but this product is horrible
I’m a Ryobi fanboy and I love the tools.. but this GDO (and vacuum - but that’s another review for another day) is complete garbage. It works sometimes but then when it stops working you have to delete the garage from the app and reinstall it. It may work for maybe a week or two before you have to do the process all over again. THIS IS REALLY ANNOYING. I’ve had this for two years hoping that one day it will be fixed but it doesn’t look like Ryobi even cares about this product. Wonder if they even made this trash. Can’t wait to buy a cheaper and more reliable smart garage door opener. Ryobi, I hope you even read some of these reviews because they’re everywhere online not just in Apple App Store.Show lessBello Image Photography
GDO is great, but app is the worst
The GDO is great. I’ve got two installed and have never had problems. They’re quiet and other than one remote keypad (outside one) going bad; it’s been great.
The app however, is complete crap. Too many areas to configure notifications, which almost never work correctly. Sometimes I’ll get notifications and sometimes my wife will. There is no consistency.
Support for the app is lacking...I’ve sent several messages to the support team and they’ve never been answered. I’ve called the support team and the reply is always, “were about to drop an update”....yeah, no.
You’ll love the openers but hate the entire system because the app is so bad.Show lessKennyEdmo
Great when it works.
This app is great when it works. I bought this garage door opener solely for the app so when I come home on my motorcycle, I can open it by the app and drive right in or if someone needs to get in my house when I’m not home. It seems like every time IOS is updated, the app stops working. The past few days, I tried to open it using the app. It wouldn’t respond so I would open it with the keypad and close the door. I also closed out the app on my phone and about 5 minutes later, the door opened. That has happened to me 3 times now. I caught it the first 2 times. The last time (yesterday), I didn’t catch it and had a nice police officer knocking on my door at 1:30 in the morning to let me know with everything going on right now. I’m hoping this review will be read by someone that matters and the app will be updated soon.Show lessPdub18947
Terrible, like the door itself
I have countless smart devices(Echo, Wemo, Harmony hub, etc) and have never had trouble setting one up. This GDO and app are terrible. I make it all the way through WiFi setup until it connects to my home WiFi.. it connects and then starts downloading a Firmware update. It never finishes apparently, no error or anything given. It just goes back to the WiFi setup start page as if I never started. I have tried resetting GDO, erasing app, all to no avail. Foolish to think a power tool manufacturer could program I suppose.
UPDATE 5/29:
I still regret purchasing this door opener. I can no longer even login to the app after the update. I try to do Forgot Password and it gives error “Unauthorized”. How can I not be authorized to reset my pw? I waited on hold for 30minutes before being disconnected with Ryobi support. This is ridiculous and disappointing because my many other Ryobi tools are solid.Show lessYUKZ71
Constantly Breaking
When I first got the garage door the app worked great. I can open the door and close the door. It would also read its status as it should. Then an update came out and broke that. It would still read the status of the door but trying to open and close it from the app would result in disappointment. You would then have to walk to the garage and open it yourself. Another update came out. It resolve the issue and the door would open and close as it should. I started praising the garage door again. Now, once again, Ryobi released another update and the app is broken. It can readThe garage doors status and the status of the battery that is inserted into the garage door. It could not do the basic task which is designed to do, opening and closing a garage door... hopefully they push out another update and resolve the issue again. Then hopefully I won’t make the mistake and update the app ever again.Show lessdis_b_cg
Don’t bother with this app or opener
Not sure why I changed from chamberlain openers. The app is unstable, the opener is unreliable.
Ok, I wanted the fan and extension cord real. That put this garage door opener system at a really expensive price but it would have been perfect since I wanted to dry my boat and put it on charger. In theory, I was a genius getting this system. The cord real is the only thing that is decent on this whole setup. The fan rattles a lot and sounds like it can die at any point in time. The opener is the worst I have ever owned.
Currently the app shows the status but I can’t open or close door with app. The remote still works and app shows open and close status. I can’t control fan or light.
I have to unplug the garage door often to reset it and get things working. You can’t use a universal remote, you must buy the ryobi brand. This means your built in car remotes don’t work. I have purchased the opener $189, 9 foot door kit $50, extra remote $40, fan $60, extension cord $60. I’m throwing it all in trash, I wouldn’t even sell it.
Ryobi should be ashamed of this product and app.
I have 2 other brands on my other 2 garage doors and they are rock solid and no issues after 5-6 years. I have never once unplugged to reset and still going strong.
FYI, 5 stars for quietness. I’ll give it that much. 0 stars for app, hardware.Show lessTdeshaw
App is on disability
What’s up with this system? I bought Ryobi GDO a few years ago and have consistently had issues where it loses connectivity with the app. I have had to add the individual door openers back multiple times, they’ll work for a few weeks or months and then drop off again. The pairing process is also quite cumbersome as it frequently errors or times out during the pairing process. Whatever the recent update was I can’t even get it to connect to my WiFi anymore. As soon as I type in my WiFi password the WiFi indicator on the GDO stops flashing and then it fails to pair. I was annoyed when this thing couldn’t pair with the HomeLinks in any of my cars, but this is even worse. I’m giving 1 star only because I can’t give less!Show lessRo Official
