Love this app!
This app has made insurance questions an absolute breeze. Instead of being overwhelmed and not knowing where to look or how to start, the in app chat feature continuously blows me away - if a team member can't answer your question right then and there, they'll reach out to your insurance and find the details within a day. This has been so helpful to me, I've learned my plan covers out of pocket mental health providers, covers breast pumps and where to find them, and am currently waiting to hear back on pregnancy/birthing class coverage. This app is like a sigh of relief for anyone who feels overwhelmed learning about their insurance plan.
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Immeasurably Invaluable
My insurance / workplace provides HealthJoy and it has been an amazing asset. Moving to a new state and starting a new job comes with enough challenges that getting going healthcare wise is intense. I was able to use HealthJoy to speak with a doctor to get my meds managed while I waited for an actual appointment with a steady provider. Further they helped me find said steady provider. My work has transferred our EAP to HealthJoy as well. While I have not had the need to utilize that yet, it is comforting to know the experience should be the same. The concierge staff is friendly and does their best to assist or give clear instructions on how to do about anything. They also evaluate your coverage to provide options that meet any conditions you have (price, distance, specialty, etc).
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Call 50 Pharmacies
Our doctor called in a prescription for our son but the local pharmacy did not have any in stock. In fact the pharmacy told us there was a shortage of this particular drug and it may be difficult to obtain. We called the doctor back to gain advice and was told to call 50 pharmacies and we should find it. Instead, I reached out to HealthJoy and their concierge did the research for us and identified a pharmacy that had the drug in stock. The footnote, our doc asked for the generic which was not available but the name brand (at a higher cost of course) was available. HealthJoy again assisted to make sure we paid only the deductible portion in accordance with our plan.
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Feature Request: Front and Back Image of Insurance Card in wallet
Recently , I went to urgent care and was asked to provide a front and back picture of my insurance card. I tried to retrieve the card through my Health Joy app, but it turned out they needed the back of the card to access information on claims submission. As a result, I had to create an account on my insurance provider's website to get the necessary information. It would be more convenient if the app's wallet feature included both the front and back images of the insurance card.
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Great overall app, some minor issues
I wish this was a free app for all because it’s been immensely helpful especially with a busy work schedule. I work in healthcare and know how difficult it is to navigate the system to find good quality providers and save money on prescriptions.
App flow is for the most part really streamlined. This app is convenient and easy to use with no glitches.
The only reason why I gave 4/5 stars is because when you submit a request and a person working on your request tries to contact you and asks you a question you can’t respond back to them - the app just doesn’t let you. I would like to see this changed as I think it’s important to be able to provide further clarification if needed during the search or task I have requested so optimal results are achieved.
App flow is for the most part really streamlined. This app is convenient and easy to use with no glitches.
The only reason why I gave 4/5 stars is because when you submit a request and a person working on your request tries to contact you and asks you a question you can’t respond back to them - the app just doesn’t let you. I would like to see this changed as I think it’s important to be able to provide further clarification if needed during the search or task I have requested so optimal results are achieved.
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Response from developer
Thank you for your detailed feedback. What you are describing is not our normal experience, and you should be able to work with your Concierge in great detail. We will investigate this in greater depth.
Makes my life so much easier!
Using HealthJoy is truly a joy! It is an awesome perk I get with my job. As a new manager/ leader in my company, I have found it difficult to find time to make multiple phone calls to insurance and to doctor offices to make appointments. In HealthJoy, by communicating with one of their concierges/ reps, it literally only takes a few “clicks” and selections to find a provider and get scheduled with them. It also shows your payments/ copays in writing so there is much less guesswork and worry about surprise payments. I feel like I could never function without HealthJoy again!
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Response from developer
Wow, thank you for your incredible review! Many members have similar thoughts on how they ever made it without HealthJoy's unique self-help tools and outstanding Concierge Team. Whether you need prescription savings help, provider research completed, or even an explanation of complicated benefit details and more, we are here for you 24/7 if you need us. It is a Joy to assist you with your healthcare and benefit needs!
Ridiculously Not Helpful
This app is pointless. It seems to have removed everything that was helpful to me. I primarily used it for like a digital card and to check my deductible (even though there was a delay with updated). Today I went to look, and the button I usually press for that was gone. When I contacted support, they said the record was saying my plan doesn’t start until March 1st. Very false. It started on January 1st, and I’ve used the features of the app with this new plan, and only with this plan have I used this app. Utterly ridiculous.
I had a delay getting that stuff in the beginning too. I don’t understand why this app was even recommended by the company liaison. I will be trying the actual insurance company’s app, or using browser.
I definitely don’t trust this app at this point.
I had a delay getting that stuff in the beginning too. I don’t understand why this app was even recommended by the company liaison. I will be trying the actual insurance company’s app, or using browser.
I definitely don’t trust this app at this point.
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Response from developer
We appreciate you taking the time to review. Whenever you have trouble with our app functioning correctly, we certainly need to know about it so we can quickly correct any bugs that may come up. Please email us at support@healthjoy.com with as many details as you can provide about the problems you experienced, including the discrepancy with your effective start date. HealthJoy Team can check with the proper departments to make sure everything is updated correctly in your account. We are also always available in chat, 24/7, if you have any questions at all. Our goal is to make healthcare simpler, and we would like another opportunity to do that for you.
The most helpful app I have
I got a new job and they use this app for all the medical purposes and I absolutely love it. I love having the feature of saying I want to schedule a specific appointment and they search it for me and get it set it up for me and then I just get an email with a confirmation and it updates with my medical provider as well. The time that it takes to do it is so quick and every single worker I have interacted with on the app I’ve been absolutely amazing highly recommend I don’t know how I lived without this.
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Quick response time !
Was going to go to walk-in clinic on a holiday weekend - dreading the anticipated long wait time. Remembered I have the Health Joy benefit and entered all my information in their portal. Rec’d a call from the doctor in about an hour and a half, went over symptoms and had an antibiotic prescribed without leaving the house !! Highly recommend this service- it saved time and money! Thank you Health Joy !
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wow
I would never guess that having health insurance would make prescription drugs MORE expensive, but that’s what I learned when I asked the Healthjoy app to find lower prices for my two maintenance prescriptions. By using coupons at Rite Aid instead of a mailing service with my health plan, I can save $400 on my 3-month supply. That’s bananas. Healthcare is broken and prices are arbitrary and your health insurance is not your friend. But this app is! Download it, use it and you will save $$$$$.
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