Leave a Review Rabbit Air
So disappointing
I paid $700 for this thing. You would think that in this day and age and at this price point they would offer an automated experience that allows for HomeKit integration or at the very least greater control over the scheduling. I need this thing to start at very specific times and I would like to control it through HomeKit. But no. It really feels like some kind of scam. as if they don't want you to control this thing, minimizing how much it's used so that you will buy more of their unbelievably expensive air filter replacements sooner.Show lessjason ravel
Developer Response
Hello Raveltherapy, Thank you for the feedback, We are truly sorry that the Rabbit Air app is yet to have compatibility with the many emerging smart home devices such as Google Home and Homekit. Currently, the App can only be connected with Amazon Alexa. We hope to have compatibility in the future. If you can connect to the app it is possible to schedule specific run times for your MinusA2 SPA-780N or A3 unit. This scheduling function will supersede all other run speeds.Feature Request
The app seems to work fine. It would be cool if it could display graphs of pollution over time rather than just the current estimated value. This could make it easier to design appropriate schedules.
It’d also be nice if the UI included helper text to explain what the negative ions feature is doing.Show lessTortoise Ham
Developer Response
Hello Tortoise Ham, Thank you for the great feedback. These suggestions will be passed on to the developer team. Feel free to reach out with any other suggestions. Kind Regards, Rabbit Air.Can’t Connect
UPDATE: Our Minus A2 is back online. I have updated the star rating accordingly. Thanks for whatever was done to fix this issue!
Our RabbitAir Minus A2 worked fine until I purchased a new router and set-up a new WiFi network. Every device connected to the new network right away, including two 2.4 GHz devices, but not the RabbitAir. I spoke with technical support and they did some trouble shooting that failed to solve the problem. They blamed the router and told me to call the router manufacturer - but what would the router manufacturer say since every other device I have connects fine? RabbitAir were dismissive and not helpful. I won’t be buying another RabbitAir!Show lessconcatenation
Developer Response
Hello Concatenation, Thank you for your feedback. We are sorry to hear that your most recent interaction with Rabbit Air was not as helpful as it could be. On occasion, newer routers can have firewalls or potentially block MAC addresses of certain products. We are working hard to ensure the connection of our units is seamless in the future for all routers. Kind Regards Rabbit Air.Can’t Connect
Our RabbitAir Minus A2 worked fine until I purchased a new router and set-up a new WiFi network. Every device connected to the new network right away, including two 2.4 GHz devices, but not the RabbitAir.
I spoke with technical support and they did some trouble shooting that failed to solve the problem. They blamed the router and told me to call the router manufacturer - but what would the router manufacturer say since every other device I have connects fine? RabbitAir were dismissive and not helpful.
I won’t be buying another RabbitAir!Show lessDeveloper Response
Hello Concatenation, Thank you for your feedback. We are sorry to hear that your most recent interaction with Rabbit Air was not as helpful as it could be. On occasion, newer routers can have firewalls or potentially block MAC addresses of certain products. We are working hard to ensure the connection of our units is seamless in the future for all routers. Kind Regards Rabbit Air.Keeps on disconnecting from Wifi
I had the A2 unit for almost a year with no problems. When all of a sudden I got kicked off of Wi-Fi. Now every time I try to connect, it connects no problem but then when I go to use the app later it is off-line I contacted RabbitAir and spoke to them numerous times, with all of the troubleshooting, the same thing keeps happening.I am truly getting no help from them. This unit is very expensive and I should not be having these problems. very frustrating.Show lessLeiaMaiaClara
Developer Response
Hello Leia, we are sorry to hear that you are still having connection issues even when contacting Rabbit Air directly for troubleshooting advice. The best course of action would be to contact Rabbit Air directly one more time to proceed with warranty if possible. We stand by our products and would not want you to have a unit that is having connection issues. Kind Regards, Rabbit Air.It works EXACTLY as expected…PERFECT!!!
Hello everyone. I installed the app and went through the step by step instructions to setup the air purifier, wireless, etc.. It was a no-brainer and worked exactly as expected. Maybe all the bugs have now been corrected. I encountered ZERO issues. 10 stars. Just letting everyone know that I setup a minusA2 and NOT an A3.Show lessG333E
Developer Response
Hello G333E, Thank you for the wonderful feedback! We are so happy to hear that the app is working exactly as intended. If you ever experience any issues in the future please reach out to us at customerservice@rabbitair.com. Kind Regards, Rabbit Air.Outstanding Performance
I’m Extremely happy with my purchase of the Minus A3, I love this app. It’s really easy to use, and intuitive. I just wish it was a little more detailed like the Dyson app. (Where I would know the amount of gasses in the air, CO2…) there are no graphs, no none of that here. But, you have a very good quality product, in my opinion a Rolls Royce of Filters, with the GUI of a VW. But nonetheless I’m one happy customer 👌Show lessJeanguypeppin
Not worth the cost of the Wi-Fi module
The app doesn’t work properly. It doesn’t adjust fan speed or turn off lights. It only seems to want to turn on and off. If I had realized it came with a remote I wouldn’t have paid the extra money to get the Wi-Fi enabled rabbit.Vixenkim
Developer Response
Hello Vixenkim, Thank you for this feedback. We are so sorry to hear that your App is not functioning correctly. Please reach out to us via email - customerservice@rabbitair.com. We would love to troubleshoot the issues you are having and if we can not fix the problem and you purchased directly through us we can potentially refund the $20 extra you paid for WiFi capability. Kind Regards, Rabbit Air.Won't connect to 2.5g Wifi
Can't find SSIDsgreenb
Wat???
This app doesn’t work. I was able to get the app to recognize my A3 once but it always said it was offline and the controls did nothing. I uninstalled and tried to re-add my A3 but now it wont even recognize there’s an A3. Best to ignore that this purifier even has an app/wireless connection.Hason_
