Leave a Review Rabbit Air
Cannot use same username information
We recently purchased a Rabbit Air purifier and only my husband is able to use the app. I downloaded it to my phone as well, and when I try to put in his username information in it directs me to put in a pin instead of a password so I can’t even log in to control my own purifier when he’s not home.Mdoremis
Machine is ok, app...not so much
Tells you to create an account, then says account is already created. Try to login with my email and it says account does not exist. Over and over again. Guess I’ll just stick with the remoteGerwinke
Very Cool
I wrote an earlier review giving a lower grade and I will say I jumped the gun....after calling Rabbit Air, the awesome customer service rep walked me right through the install process and it was breeze.
I’ve been messing with the controls and I really like the flexibility....
Again, thanks Rabbit Air for having such good customer service team in place !!!Show less***Eyesell***
Developer Response
Hello Eyesell, Thank you for your excellent feedback! We're so glad to hear that our customer service team was able to assist you with setting up your air purifier. We hope you continue to enjoy clean air! Have a wonderful day! Kind regards, Rabbit AirWhats the point????
Paid $600 for an air filter and they can’t even provide a basic app. Never got it to work on ANY level. Just terrible.raveltherapy
Useless customer support
“Purchase a $700 air purifier,” they said. “It will be great,” they said. Well, that is until you need any type of support. The app is a useless web frame that doesn’t enable account creation and phone support is useless unless you connect your unit to the internet and a subsequent user account within the app.Show lesskeithp333
The worst app
This app is the worst app I have ever used. It is almost impossible to even login, keeps crashing and always keeps freezing up. Every page is an error message. I will return this item today.Philly232
Can’t log in
Tried to create an account with app, didn’t work. Than create an account on the website, confirmed my email and logged in with the website. Tried again to log in with the app, not working. Tried on an iPhone and then an iPad. Help!Calebier
Only one user
Unfortunate that only my husband can login from his phone. This is very ridiculous because we live in a house with multiple people (as many people do!) who need to control the units!! I cannot constantly be asking him to make adjustments. This should be an easy fix. Please adjust and update the app ASAP.Show lessBex8912
Developer Response
Hello Bex8912, Thank you for your purchase and your feedback! The only way you are able to control the same air purifier using multiple cellular devises is by using the same log in information. Anyone who downloads the app and signs in utilizing the same email address will be able to control the air purifier. We hope this information has been helpful. Please let us know if you have any other questions. You are welcome to reach us on our 24 hour toll free number. (888)866-8862. Have a great day! Kind Regards, Rabbit AirThis is one mean machine!!
I live in a three bedroom townhouse and had the unfortunate experience of enduring a summer without central air conditioning. As a result, my allergies alerted me to the consequence of zero airflow in my home. Rooms were stuffy and dusty despite three A/C window units. I purchased two rabbit air spa-780N purifiers and am beyond pleased to report back that the extra $$ is worth it.
Not only am I not coughing and sneezing every morning, I dust less as well! As an avid firearm enthusiast, I regularly use heavy solvents and lube to maintain and clean my collection. Lord knows that odor of these chemicals can leave one desiring a hazmat suit with air filtration system! Suffocate no more with the rabbit air on guard duty!! Minus the initial mushroom cloud of stench upon opening/spraying solvents, the rabbit air kicks into high gear within seconds and abolishes any trace of smell. Prior to its arrival, I could count on that smell lingering for days if not weeks. Rabbit air eats any and all issues for breakfast and keeps my allergies at bay!
The app could use some work. After stretched periods of non use, it says “rabbit air not connected”. This can be allayed by force quitting the app. Scheduling is slightly confusing to use and not customizable enough. Night mode can be slightly irritating as it turns the fan speed all the way down. Would be nice to be able to dim the LED’s/mood light as well.Show lesswexlax732
Developer Response
Hello Wexlax732, Thank you for your review. We are very happy to hear that overall you are satisfied with your purchase. We will take many of your suggestions into consideration such as a more customized timing schedule, and the disconnect when the app and air purifier are not in use. As for the Mood Light, this can be turned off with the SPA-780N. There will be a button on your front panel that says "Mood Light" please press this button if you wish to turn the LED Mood Light off. Please contact us if you have any questions. Have a great day! Kind regards, Rabbit AirCan’t connect my rabbit air to the app
Impossible to connect unless you go the WPS route. Finally connected when I found the WPS on my router and then when I finally got access to the app there’s a perpetual loading screen that says “Cloud setup is in progress. Please wait a minute.” 20 minutes later still staring at that screen. Can’t believe I paid almost $800 for this thing.Show lessiPhone user in NYC
Developer Response
Hello Iphone user, I apologize to hear that you are having trouble controlling your air app. This sounds like a connection issue with your phone to the air purifier. Please call our customer service line so that we can assist you further with the connection to your air purifier and phone. Have a great day!
