Leave a Review Rabbit Air
Disables schedule
I enable the schedule, and close the app. A couple of hours later I open the app and the schedule is disabled. This defeats the purpose of having a schedule. I’ll update my rating to 5 stars once this gets fixed. I have my app updates set to automatic, so I am always running the latest version.
Thanks for looking into this.Show lessKkdkdkdke
Developer Response
Hello Kkdkdkdke, Thank you for your purchase and your feedback! We are very sorry to hear that you are experiencing an issue with the schedule. We will look into this immediately and if it is confirmed, we will fix and send an update. Have a great day! Kind Regards, Rabbit AirRayliu0124
Great app easy to setupRayliu0124
App Passcode
Can you add a “Send new passcode” option for the initial sign-in? If the code isn’t received or read and entered within 5 minutes, there’s no way within the app to have a new code sent. The only option is to email customer service then hope you happen to open their response email and enter the code within 5 minutes. I’m on my second email to customer service and haven’t been able to get the code within enough time to enter to get into the app.Show lessHaggis1972
Love it
Exceeding my expectations. Just got this for Christmas and so far it seems to work well. One thing would be nice to improve the schedule feature to include days of the week and also rather than having to enable/disable the scheduler just have it override auto so that it resumes auto mode after an override period. Sort of like a smart thermostat where you might want to change a temperature setting for 2 hours and at the end of the period it returns to auto mode.Show lessflightmaster123
Developer Response
Hello Flightmaster123, Thank you for your feedback! It absolutely makes sense and we will definitely look into it. Thank you again for taking the time to leave your comments and we appreciate your purchase! Kind Regards, Rabbit AirApp is awful
While the actual device works great, the app (which is what I’m rating) is complete garbage. I cannot go 1 login without having an issue. Recently, it has just been showing a perpetual loading screen and not allowing me to do ANYTHING. I can’t click on any of the buttons or control any features. I have tried restarting everything (device, WiFi, iPhone) and nothing is working. I even deleted and reinstalled the app, and same issue. This is a major issue that should be resolved.Show lessJCoraggio42
Developer Response
Hello JCoraggio42, Thank you for feedback! We are very sorry you are experiencing some issues connecting to the App. We have actually fixed the "loading screen" issue. Please update the App to its current version and try again. If you still experiencing issues, please call our toll free number at 888-866-8862 to troubleshoot. We will take care of you! Have a great day! Kind Regards, Rabbit AirFails to Stay Connected
Initial setup went fine.
30 minutes later it’s totally offline and won’t reconnect.
Wasted $$$ buying the WiFi enabled unit. Skip it and get the less expensive unit. Will save $$$ and aggravation.
The app is crap.Bethesda12345
Does it’s job!
Works very fast, it needs an iPhone X update to fit full screen, but the app in general is flawless
Great job!Djsbraga
Works well
App works well, no problems so far. Simple and straightforward.jfly2015
No iPhone X support
Wish I hadn’t wasted money on a WiFi enabled filter when it doesn’t even support the latest phone hardware.conrthomas
iPhone X Support
Wish it supported the iPhone X.Scuba629
