Leave a Review Rabbit Air
Good overall...needs updated features in Scheduling
The app seems to have all the features except the schedule is missing Pollen and Auto mode. If the developers can add these 2 modes to the schedule them I believe this application would be excellent!LaseRedGT
Developer Response
Hello LaseRedGT, Thank you for the feedback! This is an excellent suggestion and has been submitted to our technicians. We are always interested in adding new features that our customers would find useful. Have a wonderful day, Kind regards, Rabbit Air.App doesn’t work
Thinking of sending this back and getting the cheaper one. WiFi app doesn’t work. It won’t connect to my phone, despite having the most updated app. I also found I interesting that they sign you up with a passcode but don’t tell you.Mustangswmr22
Terrible WiFi Service
I have 2 units and recently moved. Prior to the move the units were on 2 floors and never an issue. Now that I moved I was able to connect one unit to WiFi but the other (which is closer to the router) will not connect. Whether using password or WPS it constantly says ERROR and forced me to cancel the entire setup process. Pretty disappointing.Show lessIamjimbob211
Developer Response
Hello lamjimbob, Thank you for the feedback, We are very sorry to hear that you were not able to get the app working again on your unit. We would love a chance to help as there could be a solution that allows you to connect your unit to your WiFi again. Please give us a call at 888-866-8862. Have a wonderful day! Kind regards, Rabbit AirThree RabbitAir MinusA2 Ultra Quiet SPA-780N WiFi Enabled Air Purifiers
I own three of these air purifiers for around 4,000 sq ft home with three kids and two German shepherds. They’re great air filters...BUT I *do* have some feedback that may help others when deciding on how to interact with these machines and how to change the filters.
1. THESE ARE LIKE A SINGLE-USE WIFI.
Once you add them to your WiFi, don’t change your WiFi SSID or password. Ever. It won’t add to a second WiFi or let you change the WiFi password. We found this out the hard way. We can’t add any of our three MinusA2 purifiers to our WiFi after changing out our routers. Being in the cloud security industry, this is a dealbreaker on the WiFi function for us. Three manually-controlled air purifiers it is!!
HINT: KEEP THE REMOTES, YOU WILL NEED THEM LATER.
2. CHANGING THE FILTERS. I recommend taking pictures as you remove each filter to remember how it goes in.
When you change the filters on these units, you will need to re-use three pieces.
First piece: there is a plastic pre-filter in the front. KEEP THIS AND REUSE IT OR YOUR UNIT WON’T WORK RIGHT. Vacuum it out and/or rinse it off and dry it all the way first.
Second piece: it’s the one with white fluff: remove white fluff from plastic shell and keep the shell, put new white fluff inside and replace as it was OR YOUR UNIT WON’T WORK RIGHT.
Third piece: it’s the one after the accordian-looking filter. It’s called your speciality filter and can be black or yellow with purple on one side. Remove the filter from the plastic shell and use the shell for your your new speciality filter OR YOUR UNIT WON’T WORK RIGHT.
I hope this helps a few of you, they’re really good air purifiers but with poorly designed WiFi and filter instructions.Show lessSPHR Executive
Bugs and wifi and app do not work
Replace filter light came on so ordered new ones and replaced. Light still on. Called tech support and was told there is a software bug and had to connect unit to wifi and update. Downloaded app, went through multiple cumbersome steps, got solid green wifi light but app can get past this point, get “no app” error. Have tried many fixes with tech support and no luck. They are willing to send a replacement unit but i am not confident i wont have the same issues all over again. Is it the unit (which they admit has at least one bug), the app, or both? This whole process has been a time consuming pain.
I would not waste time or money paying for the wifi unit. Does not work.
If they are going to offer units that have internet connectivity, the should have a LAN cable jack with a control panel on the unit in addition to wifi through ad app so you can hard wire and avoid these issues (like all printers have)Show lessswin55
Developer Response
Hello swin55, Thank you for the feedback. We are very sorry that your unit was having trouble connecting and that you spent quite some time working on the problem. Individual units do have trouble connecting with WiFi occasionally which is why we suggested the replacement. We would love to have the opportunity to make this up to you! Please call our customer service line at 888-866-8862. Have a wonderful day! Kind regards, Rabbit AirWifi option doesn’t work with Eero
We have been using Rabbit Air purifier for more than a year. Purifier itself is excellent. It does what it claims to do. However, ever since we replaced our old router to Eero, Rabbit air wifi doesn’t connect to it. We tried several approaches such as rebooting the router and retry connecting but none of them works. It’s very frustrating to know that I cannot use wifi function even though the purifier has a feature. Definitely need some solution here.Show lesscritic of the critics
Developer Response
Hello Critic of the Critics, Thank you for the feedback. We are very sorry to hear that you were not able to get the app working. We would love a chance to help. Please call our customer service line at 888-866-8862. Have a wonderful day! Kind regards, Rabbit AirOnly Works on Less Secure WiFi
So far I love the actual filter, but am disappointed with the app only working on a less secure WiFi that everyone can see. The app looks and worked great the few minutes my WiFi’s security was reduced in order to connect with the filter; however as soon as security was turned back on this app stopped working.
It should be made to work even when WiFi is hidden, like numerous other apps that control things around the house. I regret wasting the extra $20 for WiFi capability that can’t be used unless I want to sacrifice WiFi security.Show lessH007
Developer Response
Hello H007, Thank you for the feedback! We are very sorry to hear that you were not able to get the app working. We would love a chance to help as there could possibly be a work around for your internet security blocking communication with the app. Please give us a call at 888-866-8862. Have a wonderful day! Kind regards, Rabbit AirGreat purifier - app needs work
The Rabbit Air purifier works great! The quality of the filters and quiet operation ensure most pollutants are filtered. It would be helpful to integrate an air quality meter in the unit.
The app is ok, but needs some work. I have a few other Wi-Fi enabled air purifiers that include current air quality readings outside and historical trends of your indoor air quality. I’d love to see data trends in the app not just control.Show lessNatMackevi
Developer Response
Hello NatMakevi, Thank you for the feedback. We are always looking for new ways to improve our customers experience with their air purifiers and the app. Please contact us if you ever have any questions or concerns. Have a great day! Kind Regards, Rabbit AirGarbage app
The app is complete garbage. Has so many errors and doesn’t connect after awhileMaganiz
No option to reset login pin
Apparently I set a PIN number at some point for my account. I have forgotten it and there is no way I can find to reset it. Really bad user experience design.zmaranello
