Leave a Review Rabbit Air
1 year later, still not able to connect to the Wi-Fi
My MinusA2 used to be able to connect to the Wi-Fi, but not anymore. I have exchanged countless emails with the support last year, exchanged the unit multiple times – no luck.
I decided to give it a go today, thinking they would have solved the issue. Still not.
I was planning on buying more units but won’t because of this issue.Show lessSylvain Kalache_
Developer Response
Hello Sylvain Kalache_, we are so sorry that you continued to experience Wi-Fi connection issues after multiple exchanged units. Every replacement unit connected successfully to our 2.4 GHz network when tested prior to shipment. We apologize again for any inconvenience this process has caused and are available if you have any additional questions. Kind Regards, Rabbit Air.Software needs work
I purchased the Rabbit Air A3, and when I turn up the fan speed manually on the unit, I looked at the fan speed on the Rabbit Air app, and it didn’t move. The A3 was on fan speed 4, but on the Rabbit Air app it shows the fan speed on 1. This Rabbit Air purifier and the app could be so much better. Pay attention to details and your competitors along with current/future technology, especially when asking for a premium price on the current A3. Can’t wait what Rabbit Air comes out next. And it would be nice if Rabbit Air had a recycle plan? Meaning when we purchase a new Rabbit Air to replace our old unit, and if still fairly new we would get some money back towards a new purchase on a Rabbit Air purifier. And please make the air purifier more quiet even when on the max fan speed. Thank you.Show lessdkodko11
Developer Response
Hello dkodko11, it is not uncommon for the app to have a slight update time when changing fan speeds but it should reflect the change on the app. Could you please contact us at customerservice@rabbitair.com so that we can assist with troubleshooting this problem with you. Kind Regards, Rabbit AirTrash app
It worked great for a while. Suddenly it’s offline and can’t connect. Removing and reconnecting the unit always errors out. Useless now, just leave the unit on auto and call it a day.Eliney
Worthless
Unless I am completely missing something, this app is only applicable if you have a WiFi unit, otherwise it does nothing for you.callery59
Doesn’t Work
Connects to my MinusA3, auto fills the serial number, but won’t advance to the next step. Unfortunately that makes the app not function at all, so this app is basically useless.Slowthar
Works great
The app works great. Just got my A3 and seamless setup. App is a little generic but does what is advertisedwandering way
Nothing works
App does not function! just get it together.REDAWYBOIIIIIIIIIIIIII
App won’t connect to wireless feature.
This app is not a great one, no way to connect with no clear error messages or try this next. Really disappointedMigitman102
Anyone else's go red immediately when connected??
So..the app is meh, kind of whatever. I have more of a set it and forget it approach to air purifiers - except on the rare occasion my husband and I are trying to watch a movie or something. BUT, I've now had three units (one in each of two rooms, and a replacement for one of them) do the same glitchy thing where it will report "blue" or best air quality when it's not connected to the app, then when I get it connected (with nothing else in the environment changing) it's immediately go through the purples to red. I wish I hadn't tried to connect them one last time I just now - they're both stuck on red when they'd been humming along on blue for days... Customer service is somewhat responsive, making you jump through a bunch of hoops to get a swap out, but I'm just not that confident that another one wouldn't just do the same thing. I wish I could just get the price difference for the wifi back because although they appear to filter the air, they just don't work when connected to the app :(Show lesskrissy310
Developer Response
Hello Krissy310, We are so sorry to hear that your unit is having connection problems and that the error is altering the AQI running functions. Please reach out to us at customerservice@rabbitair.com and we can attempt some troubleshooting options and if the error can not be fixed we can refund you the difference between the WiFi and non-WiFi units as you suggested. Looking forward to your email. Kind Regards, Rabbit Air.Awful App
App constantly nags to use Bluetooth EVERY time I open it I have to dismiss a notification asking for it. I don’t want and will never grant you access to my Bluetooth so stop asking! Also, “Schedule” only allows set fan speeds for each hour of the day - it doesn’t allow me to schedule “Auto” for some times and “Low” for others (e.g. while sleeping so the fan doesn’t roar).Show lessscoobydoo99
Developer Response
Hello scoobydoo99, We are very sorry to hear that you are having trouble with the app. The Bluetooth notification should not be reminding you every time you log into the app. Our technicians have attempted to recreate this error to no avail. Initially, we would recommend uninstalling the app then repairing it to see if you can wipe this notification error. If this does not work please contact our customer service at customerservice@rabbitair.com. We can investigate the error for you but would need to ask a few more questions, including the current update of your device, when exactly when the notification is popping up, and your log-on information. Please let us know if we can be of further assistance. Kind Regards, Rabbit Air.
