Leave a Review Metro Bike Share
Used first time June 2022
To add a counterpoint to a lot of negative reviews, I had a good experience using the app and renting a bike. Downloaded app, created an account just with email and password, purchased a 1-ride pass within the app using Apple Pay / stored credit card on iOS, walked up to a dock, picked a bike, selected the corresponding number and unlocked the bike. After riding, redocked the bike which ended the trip. Worked pretty seamlessly and only spent about 2 minutes before being able to take a bike and ride.
Would like to see more electric bikes and more docking stations. Found myself in between docks when getting lunch and decided to just keep the bike rather than walk 6 blocks to park it and there’s no way to secure the bike unless you bring your own lock if doing that.Show lessmicycle bicycle
Horrible idea and execution
Good luck finding a location to return. Bikes underpowered. Possibility of being charged $2,500. Why would anyone use this instead of the 50 better options.sphallen
Be careful with auto renew
Purchased a 30 day pass while visiting LA. It’s not clear when doing this that they will automatically ‘renew’ the pass a month later and continue to charge you.CSJ3011
Way better than BCycle
The other app wouldnt work during login, with this i had no problemsRoland.Horvath
Shamefully Bad
Where to begin?
The glaring UX failures? The difficulty logging in? The possibility of incurring a $2000 fine by unlocking a bike 10 miles from you? The general difficulty of buying a pass. The impossibility of changing your payment method. In the UX team’s defense the engineering is equally poor. Random error messages. The database does not retain signin information. This is a total failure at the expense of the citizens and visitors of Los Angeles.Show lessbjlcas
Love it!
Easy to use, real-time updates on bike stations with bikes, even electric now!mymommysaysimspecial
Great experience!
I use bike share regularly and use this app to checkout!Ayyyyyyn
Fraud alert and spam
Do NOT download this app and ride these bikes. I got charged 45 days later out of the blue and had to call my credit card company to alert them of this fraud activity. On top of this fraudulent activity I now get spam because you must use an email. Because of this I am going to disassemble every metro bike that I see to prevent fraud from happeningShow lessWhatsucks
Worst Public Bike Share I’ve Ever Used
The bikes don’t have internal locks, they make you put the bike back in at a station, but more than half the city doesn’t have stations, basically central. So you have to ride around and keep the meter running if you aren’t downtown or on the west side.Darwin5
2 stars because app works <50% of time
There is an issue with my ride on more than half of my trips. No easy way to report faulty bikes. Is not available in the early morning hours. If I were to give one pro, it would be that customer support is quick and responsive. I have had to contact them multiple times now._MM5_
