Leave a Review Metro Bike Share
Horrible
It’s keeps redirecting you to fill out a new page and when you finally reach the end to try and log in it simply doesn’t work. All the other bike/ scooter apps are so easy to use. This one is impossible even for this millennial. Eventually I just gave up and leftmikeyCT88
Same as the person above...
If I could give it zero stars, I would. It’s a whole wrap-around and once you think you’ve figured it out, you wind up with wasted time in the rain. At least, that’s what happened to me. The customer service was harder to get a hold of than the president...this app and all of it’s “help” is awful.AndyLou2020
STOP AND READ BEFORE YOU DOWNLOAD
If you are looking for a quick one time use bike, this is not the bike share for you. They will have you jumping between 2 apps and 1 website for 30 minutes only to find out you have to purchase a 30 day pass for 17 dollars. Thats the cheapest option. Do not use these bikes or app unless your planning on repeatedly using them. Do not download this app and make account unless you have at least 30 mins free to figure it out because honestly its the worst most confusing process.Show lessKristen holtzclaw
Don’t waist your time and money
The worse app. I lost $20 trying to unlock the bike. There is no way you can unlock it unless you pay for a monthly membership. They don’t have that advertised anywhere. They just say tap and go. Scam. After you go through many steps and waist over 30 minutes and your money, you realize you can’t unlock the darn bike.
I called customer service to try to get my money back and they said I cannot get a refund. REALLY? I am super frustrated. Shame on you!Show lesspdulflesteixeira
Don’t use
Save yourself the time and unlock bike with your CC/debit card. You will only use this app to locate stations- don’t expect help from phone support either.Kwickstr
Worst app experience, so disjointed and confusing.
So you arrive at the bike and the instructions on the stand say just to tap. Then you have to go to this app, which directs you to download the BCycle app. Then that directs you to the metro web page to create an account and register your tap. Then you have to figure out how to enroll in the program, which once you figure out where to do that it only allows you to register for longer term programs, not on the go rides. At this point we gave up and drove. I can’t believe this is what you are using my tax dollars for. Take a look at all other large city bike share programs, they are so easy and fast. LA I shake my head.Show lessSMR_LA
Worse app out there
Do not download this app. I rode their bike a while back and now they randomly charged me a usage fee 1 year later.El Fernando
Useless app
I wanted to get a bike downloaded the app and it’s useless. You need a card which is mailed to you or you buy in a store. What a backwards system!!!!!Regiroo2
Worse than 1 Star
I’d give this 0 stars if possible. The app takes you on a wild goose chase. You can’t unlock the bike with app and I wasted $7 trying to use the darn bike. Very frustrating and needs to be updated. I’m convinced it’s just another scheme to take people’s money and not give them proper services.miiaaloveee
A UI/UX Designer’s Opinion
This is a message to the product team who worked on this app + Metro: This is one of the worst onboarding experiences I’ve encountered. Absolutely awful. Shame on the stakeholders and contributors who let this app go out. Metro claims they expect bike revenue from tourists and visitors, but this app will see to that not happening. Epic fail.Show lessKylelyly
