Leave a Review Prime Time Shuttle
Low-budget development
This app is 100% useless when you need it. Pinch and zoom on the map does exactly the opposite of what you’d expect, or does nothing, or zooms out so much that you can’t see anything of value. Good shuttle service, brutal app.Mmgreid
Good App, Poor Service
I booked online the first time and had a great driver and a great ride. I chose this company because Super Shuttle (my standard option for years) did not have an economical rides available. I booked two more times in Sep 2019, both online (not this app), and no driver showed. Despite text and email confirmations within two hours of my paid pickup time, I received a call from the dispatcher one minute before pickup asking if I heard from the driver. My app showed a map but not the location of my driver. The dispatcher tried for about half an hour trying to get me a driver before I resorted to a ride-share for my ride to the San Diego airport. A few days later, I received a call and email after I went to bed to tell me they had to cancel my reservation for the next morning - I saw the messages when I awoke the next morning, making it challenging to find an alternative on short notice. Both reservations that week were for 4am pickup. I can understand how challenging it can be to find reliable help for that hour of the morning. One bad driver can really hurt the reputation of a good company. I intend to look for another company for my future trips, or rely on one of the ride-share companies.Show lessSD_Gringo
Left Spinning In the Wind
No success using this app after...oh, maybe a dozen tries and three fresh downloads. The app didn’t display correctly on my iPhone screen (way off-centered), and consistently locked up after I tried to enter the pick-up location.
The new Prime Time website is also very buggy and limiting, plus virtually useless if trying to book from outside the United States. Used to use their old site regularly without any hassles, but now it doesn’t work outside the States, either.
Customer service never responded to any of my on-line or phone queries regarding any of these issues.
I’ve been a Prime Time rider for years, and like their service very much. So, I was very surprised that they’ve left me spinning in the wind like this.Show lessStill-Need-A-Ride
Not ever to even think about using EVER AGAIN
Left at airport without any option to get me home! Alone and no other than $95 taxi cost to home!!Barbeedee35
Review for Prime Time Shuttle
My advice for travelers from my own experience and those of others, DO NOT employ prime time shuttle to shuttle you anywhere. My group of 8 travelers booked Prime time months in advance of our travel and confirmed with them 5 hours before scheduled pickup. After 15 mins of “no show”, we called them only to be told there was no available driver and that we were on our own. They did not even have the decency to call us. We paid twice the amount through Uber from San Diego to LAX, but at least we got there on time. Prime Time shuttle is unreliable and indecent, not to mention their difficult to contact and hard to understand outsourced phone help. I cannot in good conscience recommend prime time shuttle to anyone. Please believe me. I gave 1 star only because there’s no option to give none at all.Show lessmy baby's dad
Terrible customer service
BEWARE!! This is not a legitimate service. We arranged a trip a week in advance and received multiple confirmations. 15 minutes after they were supposed to arrive I contacted support and found out the driver was still 55 minutes away. They were set to arrive an hour and 10 minutes after the scheduled time and they made no attempt to contact us. The number I was given for the driver went straight to voicemail and was in Spanish. Never use this service! They will ruin your plans.Show lessdpdexter77
Horrible Service
Hello, so I’ve been waiting for 2 1/2 hours now and I’ve finally decided to call an Uber. This company is absolute fraud, they never came to pick me up and they took my money. I will be contacting my credit card company to get a refund. Everyone who is considering using this service please do not. Just call Uber/ Lyft I’m absolutely disgusted with the customer service of this company as well they did not help at all and just chuckled when I told them my situation.Show lesshfffnklkgfc
Excellent service by Driver
Luis is an excellent driver. He has excellent
Customers service skills. He handled the drive so professional. Thank you!
Frederick BustillosUSCfred
Great commercial for Uber
Absolutely worst website and mobile app. Non-existent customer service. On-line chat says they reply “in a few minutes.” Been waiting for a PIN that works for 40 minutes. Ride from LAX to Pasadena takes less time.hatePrimeTimeApp
Do not use this company
The driver did not show up no one would answer the phone. Had to call a Lyft and we missed our flight.c_H12341970
