Leave a Review Prime Time Shuttle
Doesn’t work correctly
The app has a GPS attached which automatically inserts your location as the pick up address. You can’t change it in the app. In our area properties often run perpendicular to the street, so a house with the address of 125 Main St very often is behind the house facing the street with the address of 123, or a row of townhouses beginning with 117 and ending in the back of the property with 125. The back of the property may very well be at the end of another street separated by a wall. That’s exactly what is happening in my case and the app is mistakingly reading my location as the end house on the street behind the wall at the end of my property. There is no way to change the pick up location. I contacted customer support, waited for 3 minutes. Someone named Anna asked me what app I had downloaded. I answered immediately and off she went never to return again. I’ll go back to using their web page. Gotta say though that I really love their shuttle service. Work on the app folks please.Show lessUnechantuese
Developer Response
Hi Unechantuese, Jayrome here from Prime Time Shuttle's Product Development team. First and foremost, thank you for using our service :) Anna informed me about your experience with the app. We're very sorry about that. We will be pushing an update in the next few days to address this. Hopefully you can give the app another shot. Again, thank you for your support and rest assured that we will always do our best to serve you better.Great Service
Being a tourist here in the US, I am quite unfamiliar with the transpo services, however, one of my colleagues recommended prime time to me. And so I did, I am quite impressed with the service they provided. Even the driver is friendly esp knowing that I'm a tourist. Their service is fast and reliable. I will definitely use prime time again.Show lessCrisantaPL
Junk
A terrible app. I tried to look into booking LAX to and from. Before I know it had booked my shuttle without giving me time to confirm or check itinerary. Right away I had to cancel it but still they charged me $5 cancellation fee. A total rip off. I would suggest one to book on their website rather than this app.Show lessKal S.
Couldn't order transport
I downloaded this app thinking it would be a quick and easy way to order my shuttle transport from airport. However when I clicked on transposed nothing happened so I am currently unable to use this app. Bummer! I had night hopesRonda242
HNL to LAX to LongBeach ride
I'm not sure what all the negative remarks are for. I've never used PrimeTime-RideShare in the past or their App before his trip and I had no problems with them. Drivers were very professional. Their shuttle service, yesterday, from LAX to our hotel in Longbeach was excellent and a very clean vehicle. Our driver Jose was extremely friendly and professional.
Also used them again to get from hotel to the docks to pickup my vehicle from Matson. I'll definitely use them again if I need to. 5 stars.Show lessTaro brand 808
So easy to use
I had to book a last minute flight and reserved this shuttle maybe 4 hours in advance. It probably took 2 minutes to enter my information and then i received a text confirming it and giving me the driver number. I don't know why there are all of these bad reviews on here because nothing was easier than using this app. Driver arrived 12 minutes early. Thank you so much for accommodating me on such short notice.Show less4soccer
Poor Customer UX / UI
***USE UBER / LYFT POOL instead***
During last phase of registering, app prompts for Coupon/Promo codes after entering your credit card info.
The current promotion (PTSAPPNOW) gives an error message: Code used to maximum. Back out to previous page but it confirms my reservation instead.
No final 'Review page' given for reservation and no clear indicator if the entered time is for ARRIVAL or PICKUP. And now I lost $5 for canceling.Show lessWearShoes
I couldn't figure out how to make a reservation
And really, what's the point of the app, if not that?MalvolioFake
Can't even open the app.
When I try to open I get a message to install the most recent version. Redirects me back to the App Store and the app I just installed.LimaAlfa
Terrible
It refuses to allow you to enter a correct pickup address. It just keeps inputting whatever it thinks is your GPS location, which also happens to be completely wrong. Until they fix the bugs don't download or use this app.YMHMSBH
