Leave a Review Prime Time Shuttle
Worst experience I’ve ever had
Worst service we’ve ever used. Our driver was almost 3 hours late and then was on his phone while driving (we caught him multiple times on Instagram). He also was driving with no shoes on which was weird. We kept calling the service and they told us they’d send someone to get us in 20 min but we still waited hours. We only were able to get a 30% refund which is fine I guess but we will never use this again and will tel our friends and family to avoid it at all costs.Show lessgoatoro
Unusable app!
To the brilliant engineers. Try using your apple on the iPhone X!!!!!!Ant09
Use lyft instead
for $30 i was in a shuttle that was dirty, old, and rundown. i don’t recommend this and i feel like it’s much easier to use lyft or uberandreascoyle
Great app
Excellent customer service. I really like the new user interface of your app.Bon Santiago
Do not use this company
I know it seems like a great deal, maybe cheaper than your other options, and I know the app seems like it’s convenient, but this company is everything but that! I had received several confirmation texts about my pick up 1 and 2 days before. And then an hour before pick up received a very unprofessional email stating I would not be picked up but I’ll be refunded. I barely made it to my flight, because I had to find another way to get there last minute, I get back from my trip 3 weeks later and was still not refunded until I sent them the bill of $165, (what it all cost me) as opposed to $89 they were charging. They do not answer phones or return messages. AVOID!Show lessXielynne
Freezes... won’t let me sign up
The app works just like their service = BADbad h war
The GPS Is not working and Driver has attitude
I booked to Prime Shuttle from my home to LAX. My pick up should be 7:30am but they moved it to 7:55am unfortunately the driver was 5mins late. Then i he saw my lugagges he ask me why there is a box. (The size of the box is same as a regular luggage)I told him that it was mine and i dont have other bag to put my stuff on it. When we came to the aiport, i immediately get a cart for my stuffs. I saw he put my luggage on the side of the street while im waiting for my box to handed me, i walk towads him and getting my box he said “What ?What? what do you want?”(in a arrogant way)I didnt reply instead wait for him to dropped my box to my cart i handed his tip and go away. Neither of us say thank you or he say have a safe flight.
Prime Shuttle you guys should avoid those kind of incidents. And educate your driver to be professional and taking care of his/her passengers. God bless!Show lessBruha101
Terrible cancellation fees
Tried this app for a trip two weeks out. Noticed a mistake after booking and charged $5 cancellation fee. Customer service just said “you agreed to terms”. Will never use these people.old guys rule :)
Doesn’t work will not set up profile
Tried to set up an account and it just sits there spinning.tried several times with same result ended going to super shuttleDionraxx
Can't sign up
I can't get past the telephone verification. It hangs and freezes after I put the code in. . I'm using an iPhone 6 if that helps.Laura5670
