Leave a Review Thomson Reuters Authenticator
Reason is it’s secure is it’s impossible to use.
Think about a chocolate teapot, at least that would leave a nice taste although rather messy. Please accountants use something else this is an unmitigated nightmare.TheDemiDemiGod
Disgruntled user
Totally baffling. Keeps telling me to scan QR code when nothing has been sentHelpNeeded&@
Absolutely rubbish
Pointless and unnecessary
Rubbish
It offers no support whilst I’m stuck in an endless loop of QR code requests and nothing to scan.
The help function just goes on endlessly with a diatribe of non sensical jargon.
I’m in the tech industry and this fails on so many levels!!!Bergerac5star
Absolute Worst App EVER
I’ve downloaded a lot of non-functioning/worthless apps in my day, but this one takes the cake by MILES. I remember way back when, not so long ago, when the overriding goal of any app was to make your life easier. This one does the exact opposite. Sometimes I’ve spent hours, literally, just trying to log in with all of the obtuse, nonsensical hoops this idiotic app makes you jump through. And it still doesn’t function. I mean, I understand the goal of wanting to keep your financial accounts secure, so to that I say “Well done gents, mission accomplished!” I can’t even get into my own account. Whoever is in charge of this unmitigated disaster of an app needs to reassess their career trajectory and maybe pursue a more linear path perhaps as a fast-food fry cook (no offense to fast food fry cooks -may least they create something that actually has value - like French fries. This app offers nothing of value. I’m anxiously awaiting the day I can rate things with zero stars… When that day comes I’ll be back to change mine. Oh, and as an aside, the few folks who say this app is awesome most likely are employed by Thompson Reuters or related to them.Show lessBig Chief Mojo
Really? Beyond useless!
Useless app - failed to backup, upgraded iphone and now can not get back in without access to dumb QR code - what happened to emails, telephone calls? Beyond useless!Honest-tim
Piece of crap
Does not work smoothly at all!IWOM66
Is There Any Way To Rate This Below One Star?
I’ve never had the misfortune to come across another app as loathsome as this one. Non-functioning and incredibly difficult to set up, this app was nothing more than a gigantic waste of time.
To the one guy who rated this app 5 stars and claimed that anyone who despises it is either old/out of touch and/or doesn’t understand technology, all I can say is 1.) I can pretty much guarantee I am younger than you; a sucky, non-functioning app is a sucky, non-functioning app regardless of the user’s age, and 2.) He’s probably the developer himself and can’t understand what all the negative fuss is about.
Thousands of one-star (and below) ratings can’t be wrong!
Seriously! - Don’t waste your time. You can thank me later.Show lessWhy?
It used to work well. Now this app is absolute trash. It refuses to identify QR codes that are generated by Thomson Reuters for account confirmation. I spent an hour on the phone with tech support which was completely worthless, as they told me they didn’t know what to do. It makes me wonder if my agency should be flushing money on this product if they care so little about small details. What else are they screwing up?Show lessats minnesota
This app is garbage
My employer switched to this infuriating app and it’s been a nightmare. I got a new phone and went through the process of getting my pay stubs with my old phone, that was insanely difficult I should mention, and now since I didn’t make a backup I now can’t get my pay stubs. What’s making me angry about this is there’s zero ways around it. My landlord needs my pay stubs and this app has inconvenienced me in the worst way i don’t know what to do. 10/10 would not recommend this app to anyone for any reason.Show lessalexmundy420
Complete trash
It is such a chore to even figure out access to my own account when I need it and now this trash authenticator which didn’t transfer from my old broken phone is preventing me from access to all of the payroll documents. Click support? Sure why not. Basically just a bunch of developer note’s saying good luck figuring it out on your own. This app should be a crime.Show lessCapt tornado
