Thomson Reuters Authenticator User Reviews

Top reviews

Complete trash

It is such a chore to even figure out access to my own account when I need it and now this trash authenticator which didn’t transfer from my old broken phone is preventing me from access to all of the payroll documents. Click support? Sure why not. Basically just a bunch of developer note’s saying good luck figuring it out on your own. This app should be a crime.
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Maybe the least-intuitive app ever?

Holy moley, if the endeavor was to make the worst app known to mankind, kudos. Terrible navigation with zero information and a complete absence of any sort of trouble-shooting. Which makes less than no sense given how poorly this app is constructed. What a hot pile of garbage.

Simplest Installation and Verification

Setting it up was very easy including the password for future migrating to a different phone and getting a bunch of one-time use emergency access passwords.

I’ve used other Authentication software and this was the easiest setup and works almost instantly with one click.

This is a feature request.

I use this app a lot as my second key authentication for a database product called cs fixed assets. My feature request is to add a component to the app which will send a notification to my Apple Watch that I can click “approve” on instead of having to pick up my phone every time I log in to the database. One of my friends other Authenticator apps does this and it makes my life so much easier.
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Thompson Reuters sign in

Do not not not like the multi factor authentication - once I can manage to get into my account then I need to check my device to get it approved but I can’t pair my new device until I get into my account!!!!
So I’m pretty much stuck.
I am too old to sign up for another tax program otherwise I would, your multi factor authentication is unnecessary
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Pointless

Generally useless, fails to properly load and a waste of time.

Crap crap crap

Enough said!

Terrible App

This is quite possibly the worst app I’ve ever come across. It stops working for no apparent reason and there is no obvious path to customer support. I am literally dead in the water with no access to my tax documents this year. Avoid if you can.

Difficult

Difficult and too many steps to set up. Not everyone being forced to use this for an account access is a techie and does not want to be. An app like this should be very intuitive, easy to use.

Very difficult

In response to the reviewer who said that those of us who rated this app 1 star are technically challenged, let me assure you I’m not. However there’s a such thing as bad apps, and this by far is one of the worse. It’s been months and I still can’t navigate pass the setup screen. To the developer, please revisit making the app more user friendly
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