Leave a Review Thomson Reuters Authenticator
Maybe the least-intuitive app ever?
Holy moley, if the endeavor was to make the worst app known to mankind, kudos. Terrible navigation with zero information and a complete absence of any sort of trouble-shooting. Which makes less than no sense given how poorly this app is constructed. What a hot pile of garbage.Nursery face
Simplest Installation and Verification
Setting it up was very easy including the password for future migrating to a different phone and getting a bunch of one-time use emergency access passwords.
I’ve used other Authentication software and this was the easiest setup and works almost instantly with one click.John1:17
This is a feature request.
I use this app a lot as my second key authentication for a database product called cs fixed assets. My feature request is to add a component to the app which will send a notification to my Apple Watch that I can click “approve” on instead of having to pick up my phone every time I log in to the database. One of my friends other Authenticator apps does this and it makes my life so much easier.Show lessZombie_girl41
Thompson Reuters sign in
Do not not not like the multi factor authentication - once I can manage to get into my account then I need to check my device to get it approved but I can’t pair my new device until I get into my account!!!!
So I’m pretty much stuck.
I am too old to sign up for another tax program otherwise I would, your multi factor authentication is unnecessaryShow lesswilliughby
Pointless
Generally useless, fails to properly load and a waste of time.what's the point of this app
Crap crap crap
Enough said!ted124657829
Terrible App
This is quite possibly the worst app I’ve ever come across. It stops working for no apparent reason and there is no obvious path to customer support. I am literally dead in the water with no access to my tax documents this year. Avoid if you can.Marshall65578
Difficult
Difficult and too many steps to set up. Not everyone being forced to use this for an account access is a techie and does not want to be. An app like this should be very intuitive, easy to use.MA7010
Very difficult
In response to the reviewer who said that those of us who rated this app 1 star are technically challenged, let me assure you I’m not. However there’s a such thing as bad apps, and this by far is one of the worse. It’s been months and I still can’t navigate pass the setup screen. To the developer, please revisit making the app more user friendlyShow lessgmomkim
Not sure why so many rate poorly
This took all of 2 minutes to set up initially and another 1-2 minutes to set up cloud back up. All of the people rating 1 stars don’t seem to understand technology or how MFA works at all (seriously dating themselves in their reviews… bold).
Easy to use, easy to understand. If you don’t understand it, google Multi-factor Authentication. This is MORE than 2FA and far better. It needs to be secure for obvious reasons so making it so you can just get into it from a different device without having set up the backup would be silly. You’re on a new device, it doesn’t matter that the phone number is the same, all of the other information on your phone (IMSI, TMSI, deviceID, etc.) DOESN'T match so of course it wouldn’t work.
Before you leave a poor review, ask yourself if it is the tool or if you just don’t understand how to use the tool.Show lessDSimz21
