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poor support
Initially program worked well, but then stopped letting me log in with Doximity. Since I usually didn’t log in directly I did not remember log in info. I submitted request to reset password…no response. I called and was told that if I could give them my Doximity info they could do a password reset. Gave them my info and they said that it was incorrect (even though I can log in on Doximity app and web site, and confirmed with Doximity). Now 4 days and no response at all to request for tech support. Since this is just a program I use for patients I cover for a Nurse Practitioner’s practice this isn’t crippling, but I hate to think what would happen if it was.Show lessDr. KIA
Terrible customer service!!!
Once I got verified I thought this platform was really going to work for me. California now requires that ALL prescriptions be submitted electronically. However I’ve been trying to get certified to prescribe controlled substances and it has been one problem after another. My patients are struggling and no one at Dr. First seemed to be interested in helping to resolve this issue.Show lessJK in Marin County
Emailed support, issue resolved in minutes
I was trying to get my problem resolved via phone. After 1 month, I tried their email help through the app. They were able to fix the problem in minutes. Use the email tech support!kewagak
Update is garbage
The update made this app utter garbage. It takes so long to enter in patient info now. Scroll bar for DOB instead of being able to type it; and it’s overly sensitive on the wheel. Names no longer auto-capitalize. No longer pops up with number keypad for number only entries such as phone number. Rx defaults to “all states” instead of my state. There are just many extra clicks and steps needed now. Plus it no longer faxes scripts to office a d I can’t get this fixed because I can’t ever reset my password on their website.Show lessBreBeeBop
Can’t use it
I had everything working and successfully submitted a few prescriptions. Most recently trying to log in, the app would not accept my password. I know my password and triple checked user name and password. Clicked link that I “forgot” multiple times and no email has been sent. Called support after 15 minutes of waiting on reset email that is supposed to come within 5 minutes. Sat on hold for 30 minutes and finally gave up and selected call back option. 30 more minutes and I still haven’t heard anything. MY PATIENT NEEDS HIS PRESCRIPTION - I just did surgery on him.Show lessserveitup911
Almost perfect
Works well.
Occasionally buggy when transitioning from sig instructions back to the patient info page(lags with screen stuck.
Favorites are a big plus and the app has never not been able to find the correct pharmacy.Yev D DDS
Completely broken after new update
The newest update has completely broken a wonderful and fantastic app. I can’t renew any medications that are come in from a pharmacy and on top of that, every single active medication that’s listed for my patients is now gone on the stop date. I no longer know what meds are active and what’s not. This is completely unacceptable and will lead to medication errors. PLEASE FIX!! I would give 0 stars now if I had to.
I have sent a help request twice and no one has reached out to me.Show lessClean, great design
What happened???
Since the latest update, it’s always asking to turn on notifications (what if I don’t want to???), no option to stop that. No option in units for “vial” or “inhaler” or “bottle” etc., just “tablet” or “tablets” or “each”! Under custom amount, if it’s less than one, will not accept! I’m a pediatrician, my younger patients need doses sometimes less than 1 ml! Unable to enter 0.x unfortunately. And what happened to all the patient demographic information? Why am I having to enter phone numbers and addresses all over again.
Please fix this app. It’s a crucial tool for my practice.Show lessAberry622
Too many clicks,update issues
Previous version worked very well. New updated versions seems to have a different workflow. Excessive clicks to affirm I want to send a rx and warnings about the pharmacy benefits/cost of drug. Wish I could turn that off. Why a signature password and a signing password and a login password? Too many passwords to remember and update every 4 months. Also, you must keep a separate record of rxs bc there is no way to export the data if you wanted to send a medicine history. Since I presently have a need to have comprehensive rx records available so that my practice can be temporarily managed by others, I have no choice but to sign on to an r copia account so I don’t have to manually review And record every single prescription. An extra 800$ for r copia and it’s user interface was terrible last time I checked. Also since the update , customer support is backed up for days.Show lessmore hassle than before
Worked for six months
I loved this app when I first started using it, then all of a sudden it stopped working. My scripts won’t send due to “service errors” or “missing information,” and if they do actually process, the pharmacy kicks them back saying they don’t have a signature. I have been waiting for over a month now for the support crew to fix this issue, working back and forth with them through emails, but still nothing. Very frustrating. The app would be a solid five stars if it had continued to work right, now it’s just a headache.Show lessJguesstan
