Leave a Review iPrescribe
It does what it’s for (and not much else)
First, the good stuff:
I guess I’m one of the lucky ones who was able to get the app set up without *too* much hassle.
It does what it’s designed to do very well- transmit an Rx to the pharmacy. And for that I like it and rely on it.
However, it is apparent that this app was designed for functionality only, without any (or very little) regard to the user experience. It was obviously designed by a computer scientist and not a doctor (I am both).
Menus are ill-designed.
Text entry is a chore- even very commonplace features such as automatic capitalization of first words of names, streets, or cities is not included.
A tab key to move between text fields would be nice.
Error messages are frequently gobbledygook and, if they are legible, don’t give any direction to fixing the error. (In that vein, would it kill you to say what characters ARE allowed in the note field?)
Speaking of the note field, the allowed number of characters is way too low.
Include a link to the main menu from any screen, rather than making me drill back to get to it (my record number of clicks for that is eight).
And so on.Show lessTrappperg
Developer Response
Thank you for taking the time to leave this super helpful review. Our product team would love to talk with you and better understand the challenges you are facing and ways to overcome them. Can you please reach out to hello@iprescribe.com so we can connect?Needs a serious overhaul
Edit to reflect recent update: App has not worked since it was recently updated. I have tried uninstalling it and reinstalling it, updated my phone, reached out to support (with no response) and it adds every prescription to “pending” but will never send the prescription - even if you sign and approve it. Please fix this app! It is unusable now at this point.
Please please please fix the app. The website is not user friendly, so the prescribers in our office all rely on the app. The most significant problem is that when you DC a med, it keeps showing up in the patient’s active medication list. You can try over and over to discontinue the medication but it won’t disappear from their medication list. Another issue is how many reports and complaints we get from pharmacies and patients that the prescription never actually goes through despite it looking like is was successfully sent on our end. These are major issues and we have tried to submit help requests with these issues without response.Show lessBadder Bee
Developer Response
Sorry that you are facing issue with Pending. We have fixed this issue in the latest version available in the App store. Please update and if the issue still persists, please reach out to us directly at iPrescribe@drfirst.comDidn’t work, no tech support
I needed this app to write prescriptions when I was camp doc for a week. It never worked, I spent a half an hour on hold to get tech-support and then another half an hour with the tech-support person.
He finally figured out that there was a problem because I was registered under one hospital that interfered with the function of the system. He said that the next day, someone from the company would contact me to set up an account under my practice name.
No one ever contacted me. After several days I submitted a help ticket through the support website and no one ever contacted me after that either.Show lessmike_10029
Just awesome!!
I love using this App for my prescriptions. The simplicity, ease of use, user-friendly interface, smooth functionalities and timely support are just a few top features. I was using another eprescribe option and couldn’t stand it anymore due to many functionality problems and cumbersome interface. When I found IPrescribe, I signed up in 15 minutes and sent my first prescription to the pharmacy. I didn’t believe it until the Pharmacy fill the prescription!
I use the App mainly for prescriptions for my family and close friends, and these basic features are FREE to use. Thank you for creating and maintaining such an awesome app.Show lessCharis567
Developer Response
Wow! Thanks for the 5-star review! We really appreciate it. We'd love to chat with you more and hear about your experience with iPrescribe and other options you have used and also ways that we can evolve the app so it continues to work for your e-prescribing needs. Feel free to shoot us an email, iprescribe@drfirst.comGreat options for those who don’t have EMR
I am a solo practice physician and have sworn off the use of EMR. However, I wanted to retain the usefulness of electronic prescribing, especially when I am always on the run. Not only was this app free but also retain full functionality as my previous EMR system. The support team is excellent and responsive to your questions. I highly recommend this app for any health provider who travel often, or, like me, have sworn off the evil of EMR.Show lessPing MD
Avoid unless you like headaches
I am forced to use this application for hospice. It works maybe half the time. If you call them you are put on hold for 30 minutes and everything is your fault. This is a money making scheme. They should have developed the product properly first instead of just trying to make as much money as they can.
The regular company I work for, tried this and it was such a disaster they asked the state for a waiver to use regular written scripts.
AVOID, AVOID, AVOID!Show lessKCViking
Aggravating and Miserable Experience
Like many other reviewers, I ran in circles trying to get the validation process to work — not just once, but every time I tried to use the app. Not only that, but as another reviewer said, my personal and professional identifying data are now floating somewhere for no good reason. Seems like a hacker’s dream come true. I spent several HOURS dealing with tech support, literally all day, and after submitting a single non-controlled Rx, the app never completed another patient entry and submission. Did I mention this took all day? This was in 2020, so perhaps the app works now. My solution was simply to request a waiver from our State Medical Board, easily obtained. I’m not paying for e-prescribing, and I’m definitely not using this program. If it works for you, great! Didn’t work for me, a tech savvy user, and sure didn’t save me time or money! There are expensive alternatives, but I don’t have to use them. Get a waiver.Show lessDocjohntx
Developer Response
We are really sorry you had a bad experience. We’ve made a ton of improvements over the last year and would love the opportunity to help you get up and running with iPrescribe. Please email us directly the issues you've faced in the past year at iprescribe@drfirst.com so we can help.Wonderful tool with great mobility
Thoroughly enjoying the ability to receive refill request and send prescriptions to my patients from my cell phone. Makes me immediately available to them in increases patient satisfaction and continuity of care. Prescription of controlled substances it is just a two part step requiring secondary authentication. Very easy and seamless.Show lessJLatzMD
Nice, very nice!!*1
The only issue is that sometimes the pharmacy search query can’t do specific sites and forces you to search generally, which generates a lot more results than you might otherwise see. But not much of a complaint for a free app that runs this well.nice very nice *!*
It’s my job as a hospice medical director so much easier!
I’ve been using my own electronica prescribing two factor identification for a controlled substances since 2016. It is nice now that Kindred Hospice has provided this for me as well so I can prescribe controlled substances for appropriate hospice patients in real time. It’s because of the process and allows patients to get the medicines they need promptly to get them relief.Show lessDoc4Jocks
