Leave a Review iPrescribe
Horrible to set up
This app is so ridiculous to get everything set up that it’s not worth the hassle to use it. It made me verify with the exact same info over and over again, then linked me to an old inactive account, which then blocked me from going further in the registration process. I couldn’t reset anything and when I called support, they had to delete everything and made me restart from scratch. And all these “verifications” want my SSN left and right, even after I’ve given them all my professional info and license numbers. Will never try to use this mess again!
One more issue with customer service. I called as directed when I couldn’t get through on my own. During my conversation with the rep, he sent me an email with my user name and password to log in. Except he spelled my email wrong and sent it to the wrong address!! So now there is some random person out there with my medical license verification info.Show lessH8L
Never Works
I own my own peds house call practice and this app was recommended by a colleague. It took me forever to set it up and it did not work correctly, so I had to contact customer service. It took two days to get a response. I used this app one time to prescribe and since that time, have tried to use it and am always locked out of my account. I have contacted customer support several times and never get a response. So....I have been calling in all my script because this does not work and no one seems interested in helping. Very poor customer service.Show lessGrotFam7
HORRIBLE!
I was able to use iPrescribe ONCE before the app crashed and locked me out. I have been in a perpetual circle of resetting my password (9 times), recertifying my identification and have attempted to call DrFirst 3 times with over an hour wait only to be hung up on or receive a RECORDING that the program is having issue and to call back at a later time. Two weeks have passed despite submitting email support requests and I have received ZERO response. I have reached out to Doximity (which is linked to this app) with the same results = nothing!
Simply awful!Show lessES512
Great app and customer service
I’ve been using this app for the last few months and it’s been a joy. And when I had questions during I boarding and implementation the customer service department was helpful. After submitting a ticket they reached out to me to resolve my issues. By far the best healthcare app I’ve used.Internees Down
Great app and company
This app has been perfect for me to use to write electronic prescriptions for my patients. The app is easy to use. The setup process is a bit difficult, but this is a good thing in my opinion. The company is very helpful in getting everything set up right, even with the extra steps to get approved for controlled substances. I will continue to use this app frequently as it is easy for me to review prescriptions when I am not at my office.Show lessmellosphere
Needs some work
1. Not touch sensitive, you have to touch EXACTLY in the right spot or it will not allow you to start typing
2. Does not allow editing of favorite medications. It allows them to be added, but not removed or edited.
3. Unable to add FAVORITE pharmacies. I use 3 pharmacies extensively and I have to search for them every time.
4. Does not have a way to show when you renew prescription, it continues to show the same date it was started, so you can’t see when you last prescribed it.
5. Sometimes just crashes for no reason.
6. The help function does not work, when you try to submit a suggestion, it gives an error.
7. Hard to find who to call if you need changes. I have had my DEA and office address changed in the last 12 months, it took forever to find out who to contact with the company to make changes. There is no way to do this via the app.
In general just okay for basic use as a free app. I would pay for it if they fixed the above issues.Show lessFMRox
Developer Response
Thank you for taking the time to give us this feedback, and we apologize that iPrescribe is not meeting and exceeding your expectations. Our team greatly values this input and will work on correcting these issues. If you haven't already, please write in to us at iprescribe@drfirst.com so we can work directly with you on this, and any other issues you may encounter.Great app
The sign up process required a few necessary steps but altogether it was seamless, I didn’t go for DEA so that may have helped also. But the sign on process was fast enough for me and the communication between the app and pharmacy was a quick turnaround as well. It’s user friendly and has a great interface. All in all a great app!Show lessPrettycosmos89
No more calling Pharmacies or hunting for Rx Pad
This app is a Godsend. I was a huge fan of the prior version too but the latest version is so intuitive with a MUCH IMPROVED registration system. I am able to send prescriptions and yes - controlled Rx (my EMR still doesn’t do controlled prescriptions transmission) - to the pharmacy with a breeze. This is beyond helpful when I am on overnight clinic call or covering for the Nursing Home. If you don’t have this yet - GET IT.Show lessDoc_Note
Love the App
I really love this App. It is easy to use and if you run into problems you can reach a person for help within minutes! I’m so glad to have made the switch from paper prescriptions to e-prescribing. I also like that I can refill prescriptions with just a few clicks. Most prescriptions go through to pharmacy without problems. I highly recommend this app!!!Show lessTX shrink
NP
I really like that the app is user friendly, especially with adding or changing a pharmacy and ease of adding additional patients. I use a computer used by other prescribers and I find it frustrating that other prescribers saved sign in and password come up and I end up getting locked have to wait or call. This happens even though I have deleted saved as some people are no longer here.Show less743MMutford
