Leave a Review XCARET!
Excellente
The best place ever to go for vacation...
VIVA MÉXICO ....NIKOLIN XHERA
XCARET
The park is nice but not renovated, I visited this park 10 years ago and everything still the same no new attractions, the underground river used to have beautiful colorful fishes and now is just a dark river with 0 fish at all. The river ride on the wooden boat is so boring that to get there seems to be a waste of time. The idea is beautiful but if is over exploited this place will be a memory of the past pretty soon.Show lessdavidmerc
Lazy rivers
We came to XCARET for the very first time - we loved it...lots to do..rivers are a must..very cold refreshing water..my husband lost his glasses and Vicente helped find them.Pclaydiva
Need a lots of improvement
We need add the tickets to the app that way we don’t have to print the thicketsSirena6776
XCARET!
Amazing experience! Had the time of my life.agarreola
False
Purchased a picture package, only half are there, sent multiple emails, same response, which is , try again. Been 4 days, still missing two days worth of pictures!paul/hile
Bad service
I went on January 3rd to Xplor park. Purchase a picture package that they offer by showing you really good quality videos. They said it would be available the next day and only some pictures were NOT the “360” videos. It took them until January 11 to respond back to me sending links that didn't show the videos still. When I finally got my video I am so surprised to see the BAD quality of the video. In the videos the image is repeated on both sides. That is not "360".
And at the bottom it's all distorted. My face, arms, everything. That is called FALSE ADVERTISING. Show something and not sell it. I repeat again, This video is not like the one shown as an example and I would like my money back. We are not at all happy with the product. Apart from the problems that we have already had from the beginning, not being able to access the videos and having to wait 8 days after our visit to get a response from you. I have now requested a refund over email and have been ignored .Show less_paulazamora_
Xcaret, Xelha
In my 38 years of being alive and visiting world renown theme parks l have never received the most incredible customer service like I did at these parks. The staff is amazing very polite, very energetic, they definitely make the experience worth everything .just flawless...also I have never been to a park that is built in a natural habit . I cannot say enough good things about the staff the food the attractions.. if you go you will not be disappointed.
XosueShow lessxosuee
Quits when I press on parks
Every time I try to open a park it crashes and quitsm1ke0022
Review of XCARET!
My family and I come from New York City. We came to XCARET on vacation. It is very beautiful and very well maintained. They are super very clean and using all precautions and prevention of Corona Virus. They require masks all the time except when eating there delicious buffet food.
They enforce and offer you Gel sanitizer everywhere also social distancing is all over the park. Everyone is compliant and staff is very nice! Excellent park. The show are worth every dollar spent and more. They are professional and spectacular. The buffet is fresh and delicious. We swam with the dolphins and it was a remarkable experience that we shall never forget. Thank you XCARET! For making my family happy during these COVID-19 times!Show lessRnLola
Developer Response
Thank you so much for your comments. We are very happy that you and your family spent an excellent vacation and your stay at the park was this great. We hope to see you back again, sometime soon! Have a great day!
