Fetch User Reviews

Fetch: America’s Rewards App

Fetch Rewards, LLC

Lifestyle

Shopping

Reviews Summary

Positive highlights

🤑

This app hasEarn points for scanning receipts

💰

This app hasRedeem points for gift cards

🕰️

This app hasConvenient to use, just take a photo of receipts

🎁

This app hasOffers and deals to earn more points

📦

This app hasAccepts receipts from various stores, not just grocery

🤝

This app hasReferral program to earn bonus points

Negative highlights

🚫

This app hasStrict receipt submission limit per week

⚠️

This app hasIssues with email receipt recognition and processing

🔍

This app hasUnclear point earning system, some receipts not properly credited

📤

This app hasDifficulty redeeming points, accounts sometimes deactivated

🤖

This app hasLack of human customer support, only email communication

🔒

This app hasPrivacy concerns with sharing purchase data

Top reviews

Most RecentHighest RatedLowest Rated

I liked the app at first but now not happy

When I started using the app, it worked well. I was able to scan receipts with little trouble. Since the e-receipt was added, my app started crashing after I took pictures of the regular receipts. It got frustrating so I stopped using it for a while. Last week I went on and all of my points had disappeared. I reached out to customer service and was told that I did not use my points in the specified amount of time and that they had sent me an email, so all of my hard work, and earnings had expired. They send so many emails, that it’s hard to keep up. It was only a couple of days since the expiration date, which I was not aware of, but now I am, and they would not instate them. I complained a second time and they reinstated the points. Now two days later the points are missing again. And I’m having trouble scanning receipts. It was their fault that the app was not working properly and crashing. Still crashing. Most receipts only have 25 points. It is difficult to make it to the volume of points they are requiring for payouts. Except if you wan’t to enter the contest, which I’m guessing chances are slim of winning. I will continue a while longer, but if the problem still continue, then it is not worth it.

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DebNCatz

5 years ago

One of the easiest and best!

I’ve been using this app for awhile now...easily over a year...and it really doesn’t get much easier. Scan receipts collect points cash in. No scanning barcodes of every item on your receipt and no waiting 3-7 days or weeks for your receipt to be processed! You scan it and unless you have to make a change which is rare it’s done right then! Points processed! If you do have to make a change it’s done within a few hours...personally I’ve never waited more than 12! I’ve never had to complain about not getting my rewards again you get it RIGHT AWAY!! No waiting days or weeks. Referral codes can take longer simply because it depends on how fast or slow someone else fulfills the offer. This is by far one of the easiest and most dependable apps I’ve used. If you aren’t using this app...why?? You must be independently wealthy and have no need for any extra money. This isn’t going to make you rich but it will give you a couple extra bucks to use for whatever. So go! Get it! Click the button! It’s up there!! ^^^

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Toxicshoka

6 years ago

Much better!

I am editing my past review! There have been many improvements and receipts get credited immediately now and all the points seem to be there. I decided to keep the app and it is now in my top 3 favorite rebate apps. I am giving it 4 stars just to give them a little more room to grow. It’s a much better app than it used to be!

I am not sure why it has to take so long for a receipt to process. My other apps similar to this one take no longer than a day and most of the time it’s less than hour! When the receipt finally does process, it is inevitable that if I have qualifying products they have not been pointed properly. I have missed qualifying purchases a few times and didn’t know until too late so that is frustrating also. Not to mention there really doesn’t seem to be any rhyme or reason to how the points are awarded. There have been several receipts that I have thought should have been awarded higher points due to past purchases. I will stick with this app long enough to finish up getting a gift card I’m working for but then I will be deleting. Too much work for too little reward.

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Stamparina

7 years ago

Limited Submissions

Overall I’ve had no issues with this app! It’s simple to get around, but I do have one chief complaint! This app has a weekly limit of scans to submit for rewards. The limit is 14 that’s average out to two shopping trips daily per 7 days. I don’t think that there should even be a limit on the number of times to submit a receipt for rewards. I don’t even get the same items each shopping trip. I take care of a mind failing paraplegic who tends to forget more than she remembers. So sometimes I’m sent to the store two or more times daily. Or we shop at two different stores daily. When we shop there may be two separate orders to pay for in one trip per store. So in one week I may be sent to the store 16 times. Today is a prime example I shopped at Kroger then she remembered she wanted cash back, round two at Kroger was like this, because atm was down I had to buy something else. Then we get home and she needs something from Walmart. Oh then after I get her to bed she asked did ya get this or that. I reply it was not on the list so yep I was sent back for round two at Walmart. So see four separate shopping trips in one day is the norm for me and because each item is different there should not be a limit on anyone’s submission for rewards. Other than this app is wonderful, but ya only get 4 stars because ya limit my shopping trips.

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Angelscry2o

7 years ago

Response from developer

Thank you for providing us with feedback. Our goal for Fetch Rewards is help make the grocery shopping experience both easier and more enjoyable. We realize that some users have unique circumstances which may cause using Fetch Rewards to be difficult at times. As we continue building the app to achieve it's full potential, we will be sure to address all issues (big and small) experienced by users.

Trying My Patience

This app should be simple, but it has some major issues. The scanning program lacks "intelligence" and misinterprets words to the point I think I am reading a lost language. There is no way to verify accuracy BEFORE the scanned receipt is submitted creating the cumbersome task of addressing items "not accepted" days after the submission. There is nothing like saving a bunch of packaging with barcodes for days after the product has been used to be on the safe side of being able to adequately challenge Fetch Rewards "denials". Today, I had a receipt denied because I had reached the maximum of 7 receipts in 14 days without having any reason to know that is FR policy. Where is it written? Why??? Some people shop often because they cannot store a lot at one time. I would think the food manufacturers would love people shopping for their brands several days a week. There is no clear way to know which inventory within a given brand is acceptable before purchase. I have somehow managed to accumulate 3,000+ points pretty fast, but I spent a ridiculous amount of time to earn points equal to $3. I chalked up the low earnings vs time spent to improving my learning curve. Would someone please explain how point distribution is determined. Does it vary by brand, price, item or according to whether or not the planets are in proper alignment. I am trying to be patient because I WANT to like this app.

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bjbJAX

7 years ago

Response from developer

Thanks for your feedback and your patience is appreciated. The dev team is working on improvements to the scanning software's accuracy. Hopefully the days of needing to correct your receipts will come to an end soon. If you're keeping barcodes for any verifications we may ask, you do not need to do so. First, the purpose of verifying items is for the software learn which items are what, not as any sort of challenge. Secondly, the scan-to-verify feature is only an option; you can either select from the list of suggested matches or search the database for your product. The submission limit of 14 receipts inside a rolling 7 day period is listed within our Terms of Service. We instilled this limit in order to prevent duplicate and fraudulent receipt submissions. This limit is based off the date the receipts are scanned into Fetch, not the date of checkout. If the app will not let you scan receipts one day, the just try the next. With regards to the denials of which you speak, please send an email to support@fetchrewards.com with the store name & checkout date for those receipts and the Support Team would be happy to look into them for you. Finally, about brands and points. No, planetary alignment does not play a factor into how many points you earn or which items provide points. You earn 10 points for every dollar spent (after store discounts) on participating brands. You can find an in-app listing of the participating brands, as well as on our website: https://www.fetchrewards.com/rewards/brands As far as the inventory within brands, if the brand is listed in either of those two sources, it should qualify for points. If you ever have a receipt with a participating brand that did not earn points you can alert us via the orange "Correct My Receipt" button located at the bottom of the receipt and follow the instructions for manual review.