Works under certain circumstances
This app offers basic functionality, but it lacks the through testing like most industrial apps. It is full of bugs. Using iPhone 7 and you can reproduce them easily. Try dispute a ticket, click continue to the last page, but don’t submit. After waiting for half an hour, The app crashes, and no matter how many times you try from start again, it will crash in the middle of the process. Tried seven times and it kept crashing. then I have to delete the app and install again
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Image format??
To dispute a ticket seems pretty simple and straight forward. I havent received a decision yet on my dispute so i should really wait to write this review lol but to be unbiased i'll go ahead and do it now. Like i said its very simple the reason i gave it 3 stars is because they only accept certain image formats. How do you create an app for a platform/cell phone manufacturer and not make your app compatible with the standard image format of that phone? I had to find a site to convert a phoro taken on my iphone to a different format just so i can uplaod it as evidence. Other than that the app seems like it does what it is supposed to do. I'll update this when i receive a decision. Lol
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First time user
Just used the app for the first time. Love a few things right off the bat. I really like being able to access my tickets using my license plate and or being able to search individually. I absolutely love the variety of payment options and being given to option to pay all at once or being able to choose which ones I want to pay. I haven’t used the dispute option. But so far so good! As soon as I paid my ticket i received an email. Finally there’s an easy app instead of going thru multiple websites to pay! Makes it very accessible for those of us who travel!
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As easy as getting the ticket 😝
I was super surprised there was an app for this most places have a website but of course NYC is always ahead of the curb. Registration was a breeze & there is a huge section to write your dispute. At first I wasn’t sure that I would be able to upload an image because the option comes up @ the end but lo & behold you can & that was quick and easy as well. All & all disputing my ticket via this app was a breeze & not that I expect to get another ticket 😉 but I will keep it just in case.
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Needs ability to save bank info
Fast, simple, straightforward app to use. Saves some information in your profile, which can’t be done on the website. But you should be able to add your bank info once and have it saved as a payment option for all future transactions. If there’s a concern about someone sneakily using the app to pay my parking tickets or others, put the whole app behind Touch ID.
Also, it would be more convenient if there was an option to autofill (or default to) your saved vehicle when searching by license plate. though I will admit the way it’s set up currently is also easier than using the website.
All in all, a pretty good app. Just a few improvements that I think would make it as painless as paying parking tickets can be.
Also, it would be more convenient if there was an option to autofill (or default to) your saved vehicle when searching by license plate. though I will admit the way it’s set up currently is also easier than using the website.
All in all, a pretty good app. Just a few improvements that I think would make it as painless as paying parking tickets can be.
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Faulty App
I was unable to upload a photo after following your instructions. The camera did not show for this App.
Crooked parking authority
The parking lady pulled up beside and ahead of me blocking us in. My husband was not double parked we were unloading our car at the Stewart hotel. The parking lady did not get out of her car or give us a ticket. When my husband finished he took the car to the parking garage. What a miserable experience. We love NYC. But to pick on tourists who also have a handicap parking pass on our car and I was in the car prepared to move it
So found guilty I am paying the ticket but it might be wise to check into Rose’s ticket record. She is a liar
So found guilty I am paying the ticket but it might be wise to check into Rose’s ticket record. She is a liar
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Great app...
The app makes it easy to upload evidence into the system to help clarify innocence.
Not so much the app, one big opportunity to improve the experience is to reduce the amount of lag between ticket issuing vs when it’s available in the system.
One time I was given a parking ticket even though I had paid the meter using the ParkNYC app. But I had to wait a week before the app let me dispute because apparently the ticket hadn’t yet been submitted into the system. (During that time I could have misplaced the paper ticket!)
Not so much the app, one big opportunity to improve the experience is to reduce the amount of lag between ticket issuing vs when it’s available in the system.
One time I was given a parking ticket even though I had paid the meter using the ParkNYC app. But I had to wait a week before the app let me dispute because apparently the ticket hadn’t yet been submitted into the system. (During that time I could have misplaced the paper ticket!)
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Search ticket by license plate: Fail
I used this app to pay a parking ticket, it went very smooth. Then one rainy day, I find what looked like a ticket next to my car as I went to move it for street cleaning. If there was any writing on this ticket, it had washed off so I had no idea if it was even for my car, or what the # was. Just to be sure I regularly used the “look up ticket by license plate” feature in this app which consistently came up with no results for over a month (yes, all my info was correct). Finally, I got a letter in the mail saying I had an over due ticket! Luckily this letter had the ticket number on it, and low-and-behold it is in the system assigned to my license plate, which was still turning up no results. I will note that it did work on the first ticket, and so I trusted it, only to be let astray at my expense.
My advice: just pay by mail or online, don’t waste your time or loose money on this database-hemroid.
My advice: just pay by mail or online, don’t waste your time or loose money on this database-hemroid.
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