Leave a Review Hop Fastpass
The app works, don’t listen to the complainers!
The virtual card works amazingly! All you have to do is tap at any hop card reader and it quickly takes your fare. This is especially helpful when I am running late for the train and I need to pay my fare in an instant before the train departs.
I’ve never had any issues using this app. From day one it worked perfectly, people just need to learn to follow instructions better.
The app works every time I need to use it, as long as I have enough money loaded to my card. The real issue is that sometimes the readers don’t work properly, and you can explain this to TriMet security and they will not write you a ticket. In the rare event the card reader doesn’t work at one train station, just tap your card at the next train station. It’s not rocket science, guys!Show lessStewartnce
Doesn’t work
Tried twice to load a virtual card and it took my money and didn’t give me a card. My girlfriend got her virtual card but then it didn’t work on the bus. Just get a real carddanroberts403
Don’t use this when visiting
I was visiting Portland and me and my group of friends tried to use this app so we could ride the train around. On some phones it would work and on others it would not even go into the wallet. All in all this app needs an overhaul. I got a virtual card and it shows up on the website but not the app. Then if you click to add card it asks for a security number which is not given on the virtual card. If the virtual card had the security number it could have a work around for that. Additionally, when the general public prefers to pay with their credit card or they just go and load a plastic card up at the store instead of using your app that is eco friendly, in a place that seems very green conscious, then you know your app needs a rehaul. Public transportation should be convenient not a hassle.Show lessDeltaRider34
Does not support adult+youth for same day
This app does not support the purchase of a youth and an adult ticket from one device. I also tried getting a separate youth pass added to my hop account loading that one with additional funds. At the scanner, only one adult pass was able to scan even when I had toggled (multiple times) to the youth accounts as we only had one device (mom +child wanted to ride together). This seems like too much of an oversight for the app to not permit this kind of ride for people in the community.Show less13579mamabear
Not as bad as reviews suggest
Most of these reviews are quite old which might be why they’re so negative. I find the app pretty useful when it comes to tracking when busses and trains are arriving and also loading money onto my hop card.
One thing I think would make the app better would be an in depth view of all the bus stops for a certain line and when the bus will get to each stop. When I ride a line I’m not familiar with, I have to pull up the estimated arrival time for a specific stop to track where I’m going and it can be pretty stressful. Otherwise, the app works fine.Show lessMeowMeow5000
Mediocre, needs update
How has this app gone TWO YEARS without an update? It’s certainly not because it was perfect already. There’s a constant issue with remaining balance not updating; you can board a bus thinking you have enough funds only to discover that no you don’t. And, as others note, sometimes it just won’t work, and you keep trying until the driver takes mercy and just waves you aboard.Show lessClay Calthorpe
$3 for a virtual card? Come on!
They try to justify it by saying how it helps cover their cost, but the fact that many other leading transit systems around the world do not charge this fee, makes it a difficult pill to swallow. Wouldn’t be fair to plastic card users? They’re paying for the manufacturing and distribution of a physical card!!Show lessOpaque
The Worst Designed Public Transportation System Ever
Hop was clearly implemented to try to cut down on people skipping bus fare, and has done the actual opposite because this stupid app works so little of the time that drivers have stopped caring altogether. Great, but security still checks the trains, and guess what? you could be late to work and miss your train because u wanted to pay and the app wasn’t working, OR get a ticket because of this stupid app not working and risking riding the train. You lose no matter what. You can’t even buy monthly passes anymore, you can only arbitrarily “earn” them buy spending enough on tickets that you get the rest of the month free, i ride to and from work everyday and this is barely enough to give me 1-2 days of free rides at the end of each month. Sometimes not even. Oh and today the app actually became corrupted, wouldn’t close, stuck on loading infinitely, only thing that stopped it was uninstalling and reinstalling. This app is a lot of people’s way of getting to work and making a living, and it’s wrong how unreliable and borderline required it is, i have gotten 2 tickets because of this stupid app and if i get a 3rd i won’t be able to afford it. Fix your app.Show lessAdrianvege
Really convenient
Not sure why this app’s rating is so low. It’s super easy to use and supports Express Transit so the virtual card will work even if your phones runs out of battery.Cathalog0
I don’t understand the complaints!
I’ve been using this app to pay for TriMet buses and the Max train for about 11 months, since I moved here in May of last year. When I first downloaded it, I was distraught by these reviews - who wants to use an app that crashes all the time and doesn’t function when you need it to? Quite contrary to my worries, I have never once had a problem using this app. It’s worked every time I’ve scanned it to get on the bus, and uploading more money is simple. Use it!Show lessTheo Rosewater
