Leave a Review Hop Fastpass
Useless.
It “fails to read card,” reads too many cards in wallet (despite setting it as the default transit express card), or says “done” on my end, but not on the reader’s end (which means a driver is still staring at you waiting for you to pay, and a lot of impatient riders glaring and shouting suggestions for holding your phone at different angles and positions on the reader). Since cash isn’t accepted on buses during pandemic precautions, you’re basically screwed unless you manage to pay down your hop balance to zero, ditch the app, and pay as you go with a credit or debit card on Apple Pay.
Read other reviews. This is a common problem. Customer service may tell you to go buy a physical card, for which they will charge you. $3 might not seem like a big deal, but when you already paid for an item, and then loaded funds into the service, it’s unethical to say the fix is to go pay for it again.Show lessskyldpod
real bad
I never write reviews but this app gives me so much pain that I felt like writing a review.
I liked the old trimet app, it was pretty straightforward and no-frills. This app hasn’t even opened in a week, it just crashes every single time. I have gone back to purchasing paper tickets because even after re-downloading this app, it won’t open. I would rather not collect a bunch of paper tickets, but at least I know with a paper ticket I won’t get fined if there’s a fare inspection. This app would not hesitate to send me to the dogs and earn me a nice old fine. I have a iPhone 8, so it shouldn’t be a compatibility issue. Transit shouldn’t be this stressful or inaccessible.Show lesssaraniland
Finally a public transit system in 2020
So refreshing to see a city operating with 2020 technology. We came to visit Portland for the weekend and downloaded this app with no issues with loading and paying. All of the negative reviews are mostly due to people not wanting to adopt change (ie switching systems, using Apple Pay etc). Throughly impressed!Show lessjybab88
Glitchy, Inaccessible
I want to like it but it just doesn’t work most of the time. I usually have to stand in the front of the bus for 20 seconds tapping repeatedly until it scans while other passengers wait behind me. Often times the driver just waves me on as this seems to be a frequent occurrence. I also miss the functionality of the old app where you could purchase tickets for others (like your kids!) without registering an additional virtual card. On top of all of this you have to pay to use it! I don’t believe anyone should have to pay for public transit, but I REALLY don’t believe you should have to pay just to have the opportunity to pay later to ride public transit. Bring back TriMet Tickets!!!!!!!Show lessTEHERNAND
Failed when needed the most
My wife and I were in a tough spot one cold night and had to take the max home due to a car problem. I downloaded the app, created a profile, and added my card. Unfortunately the app kept declining every card we used. I understand that we’re moving more to a digital age but maybe keeping the paper tickets would have been helpful until all the kinks were worked out? The Max is the one part of Portland city that’s actually convenient, making it unaccessible is an unfortunate turn of events.Show lessIce mannnn
Terrible
Absolutely awful system. It’s beyond broken. If it worked, it would be amazing but there’s a decent amount of times where it simply fails to do so. Almost got fined on the max because my physical card, a student card for the term, refused to work. Luckily I had someone vouch for me.
Furthermore, I can’t even convert my student card into a virtual card...so what’s the point? I paid $150 for this crap, can I at least have a virtual version? If it cancels the physical card then so be it, but come on! This is infuriating. Awful app.Show lessSmithnc
Greedy cash grab
The original Tri Met app was user friendly and you can simply add five dollars and your good. With this “Hop” app, it cost an additional 3 dollars for the “privilege” of use. And it’s so confusing, I’m not even sure if I can use it as a day pass, which I assume that it doesn’t almost as if Tri Met wants you to just keep paying every few hours. Also, my app was rejected even though it shows I have a ten dollar balance. Thankfully the bus drivers seem very understanding whereas fair inspectors are absolutely not. I’d give it no stars if could... Tri Met instead of helping riders with useful technology, decided to spend money on fair inspectors much to the public’s dismay.Show lessavera1208
Echoing many reviews here
This app is a great concept but needs a lot of work.
I’ll echo another review here that it only works 80% of the time and the other 20% is embarrassing. When scanning the card it will say “done”and no pass is actually purchased or “transaction not completed” all while holding up a line of other passengers behind you... irritated because it’s cold and you’re taking too long to scan your card.
I’ve tried multiple methods and distances of holding the phone to the scanner and it doesn’t make a difference. Deleted app, reinstalled, removed from wallet. I’ve been holding off on switching to a physical pass for several reasons but I’m embarrassed enough at this point that I’ll give in for the remaining month I’ll need to even ride tri-met.Show lessabfit20
Does not work with phones older than iPhone 6s
Does not work with phones older than iPhone 6s. This little piece of information would have saved me some headache. I was using the physical card with no problems and didn’t want to switch to the virtual card mainly because of the bad reviews here. But TriMet was offering a $5 credit to try the app and I thought maybe they fixed the bugs. I had been all over the website reading about it and no where does it say it does not work on iPhone 6 or older. So I gave it a try, but I could not get it to work on any of my rides. Luckily the drivers are super cool and just let me on. When I tried to switch back to my physical card, turns out it was deactivated to the point that I had to call customer service. They told me that my phone is too old to use the app and when I switched, my card was voided and I would not be able to go back to my physical card. So now I have to buy a new card and have funds locked up in an app that won’t work. I know a lot of people that have older iPhones. Who do they think rides the bus? I love using TriMet, but they are missing the mark and I’m sure they spent a small fortune for this system. Get it to work with all phones or at the very least make it super easy to inform people what phones it’s compatible with.Show lesspajama relay team member
It Works, Until It Doesn’t
The app was great until I signed out of my Apple ID on my phone then signed back in - my hop card was removed from Apple Wallet and it would not allow me to add it back in (essentially rendering my virtual card useless). Wouldn’t work from within Apple Wallet or from within the Hop app. Each time it said “contact the card issuer.” I had to make a new Hop account to get it to work again.
Also, their password reset emails don’t work (for me at least) so hope you never need to rely on that.Show lessAudioBooksGuy
