Leave a Review Hop Fastpass
No Card Funds But Bank Still Has Holds
Great to know that I tried to load my card about 5 different times and every time it said the process failed. However my bank still has the holds due to the transaction not being entirely declined. So now I’m out about $200 and still have to pay at the kiosks to use my trimet pass. I know I have other options but for the sake of this app it is completely worthless if I can’t load funds onto my card. 0 out of 5 stars if I could.
An update is desperately needed and maybe then I’ll reconsider my review.Show lessRahsoccer
Card not working. Payment never accepted.
I don’t think this update would be that big of a deal; I could add my card to my Apple wallet and use it when it was more convenient than pulling out my wallet to use MyHop Fastpass card. However; when I added my card to my wallet it deactivated my physical card. I found this out when I was about to board the bus and my phone was dead. Now I have to decide to risk a low battery, having to buy a new card keeping two balances, or just using that physical card.
I also run into an issue every time I go to add more funds to my account. It will load money in small amounts but I have to re-enter my card information when it’s above $15. I’ve been using The FastPass since the beta and this issue is relatively new.Show lesswhythisisbs
Glitchy app followed by botched Apple wallet “feature”
I was super stoked to see the new Apple Wallet “feature” come available... until I learned that your physical card deactivates in the process. You get either a virtual card OR your physical card - not both. It also seems to be that you either get your virtual card on your Apple Watch or on your phone - not both. This is literally the only card that functions this way, and you won’t learn until you’ve gone too far and finally have to read the FAQs to troubleshoot. TriMet messes up in their marketing around this, which wouldn’t be a problem if their service worked like literally every other card/Apple wallet addition.Show lessLunaZeita
New feature awesome but...
I LOVE that there’s a new feature to add your hop card to your apple wallet, but one issue I have with it is the fact that the virtual card and the physical card can’t coexist. What if my phone dies? What if I’m not wearing my watch? What if I left my phone at home but I have my wallet with me? I would like to be able to add my hop card to my wallet app without it canceling my physical card. I need to have them both for convenience and emergency in case I only have one or the other at a given time.Show lessMichelleA.R.
Annual pass on virtual card not working
I have a 1-year Hop card and love the convenience of it for my commute, but hate carrying an extra card with me every day. I was SUPER excited this morning when it was announced cards could be loaded on Apple wallet as “virtual” cards. I transferred mine right away!
Unfortunately, it doesn’t seem to work. When boarding the bus this morning, and tapping my phone to the reader, a message in the reader said I needed to load money on my card. Since I’ve already paid the full value of the card, I don’t care to have to go back to adding money for individual trips (paying twice).
This may only be an issue with the annual cards, which is unfortunate, since I would guess make up some of TriMet’s more loyal rider base.Show lessjaxon8485
