Leave a Review Hop Fastpass
Don’t grow old
I just turned 65 which means my transit ticket price drops. You would think I would just be able to tell the app to use the “honored citizen” price… Nope. You have to get a new virtual card that uses the honored citizen price. Now I have two cards. How do I transfer the funds from one card to the other? Beats me. This app is garbage! By the way… everything seemed to work fine with the apple watch.Show lessskzz247
For being a cashless system, Hop is half-@ssed, if that
I’m currently on the 72 for the first time this year and I’m as angry now as I was when I was first forced to buy a hop card. Two plastic and two virtual cards later, that’s $16 in fees, I’m wondering why more folks aren’t also angry. I’m not a tech genius but I figure things out quick enough yet everything about this experience is buggy and frustrating to use. Do better, this is unacceptable Trimet—though mad, I’m going to be okay. How can you claim to serve *all people* if you make it this hard to ride a d_mn bus?Show lessTakeaholladay
Latest app works great
I’ve been using the Hop Fastpass app and my virtual card in Apple Wallet for the last month and haven’t noticed any issues. I tap on the bus fine and the app updates with the correct balance. I have a recent iPhone so my hardware probably works better than others having trouble.ax2johnson
Just awful
This app actually made me stop using the transit system in the city for a couple years because it was so bad. With the current job I have I don’t have much of a choice so I reinstalled it recently and it appears nothing has changed. I’ve had the virtual card open in my wallet loaded with plenty of money and just had it refuse to tap around a quarter of the time I try to get on the bus or MAX, and that’s when the app will even open, sometimes it just gets stuck on the loading screen repeatedly, even after restarting my phone.
I’m pretty much convinced that Trimet doesn’t care and is hoping that this awful app will force people into paying for the virtual card. I used to love riding transit in the city and was always proud of how good Portland’s was compared to other cities, however this **** app has really changed that opinion for me since it was pushed out and the perfectly good old app was invalidatedShow lessoswjbyankdjsfjubsjm
Card won’t add to my iPhone wallet app
It’s the only problem I’ve had so far, it just says to contact the card issuer for more information but there’s no where on the app where I can contact anyone about the hop card and I’ve been trying everything bc I was thinking it was my fault as to why it hasn’t been working but there’s nothing more I can do at this point and I already loaded it with money just for it to not workShow lessIdkIJustWriteReviewsIg
I Honestly love using my phone to pay
I remember this app was buggy when it first came out but over time most bugs go patched. This app makes paying with an iPhone so easy and lets me load as much money as I need. Hop also works with Vancouver C-Trans so the versatility is amazing. I really like the fact that if I spend $5 it automatically turns my pass into a day pass, and on top of that if you spend I believe $100 it automatically turns it into a month pass, so this is a nice way of saving money if you don’t use the bus as often as you should. Being able to scan my phone is my favorite part of using this app. Overall I’d recommend people using this app and not be discouraged by the negative reviews.Show lessAron2050
iPhone User - Great Experience So Far
For several months I hesitated to get this app because of the poor reviews... then I just tried it for myself. It works great! The app makes it insanely easy to load money on the card, and I’ve had no problems with the card-reader on the city bus.
If you’re discouraged I download because of the poor reviews, just try it for yourself and see how awesome it is.Show lessBus 'n Bike PDX
Double charge
BEWARE!!!
If you have credit cards loaded on your phone the tap locations might charge your hop pass and credit cards at the same time. So you could pay double the cost. Spent 3 weeks with customer service figuring this out. After all that time they tell me that it’s a known issue. Nothing about how they are working to correct it just that it’s a known issue and I should not move my phone around so much when I scan my card.
Just watch your card statements. It will show up $2.50 as a hop charge.Show lessKamarhi
Just don’t. Get the card instead.
I can’t tell if it’s a way to frustrate more people in the world by us getting this app or if it’s a way for the trimet to make more money by misleading people. Either way, two thumbs down.
I saw the reviews, sadly only after I used it and have had the most frustrating experience with the service workers of the app and the app itself.
If you’re new and looking for an app to take the bus, honestly just don’t. It has a lot of issues. And sadly I’m sure it’s an alright experience once the initial head ache is over (maybe, by the looks of these reviews probably not) but it’s hard to understand how people have gotten away creating an app with this level of difficulty and no tutorial before using, it shouldn’t be possible that this continues to happen. It comes off as a scam from my experience. I’ve wasted so much precious time trying to get my money back or at least credit to my bus card, I even showed proof of what I am owed. But no. Instead the folks working for the app simply don’t care. Stay away from this app!Show lessBritta A
There is no way to change your password if you forget it in app.
What title says. You get emailed a new temp password to log in, then changing the password requires you to enter the old password. The only problem is the temporary password Hop emails you doesn't work for this step, so now I just don't know my password to get in and there is no way to change it in-app. Also no way to stay signed in and view account balance, even though this should easily be possible since our virtual hop cards are tied to our emails.Show lessLexicondeno
